Billing Finance Reviews 

2,915
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff, who made the overall process easy and stress-free. Many people highlight the excellent and efficient service, noting that everything was explained clearly and transparently, leading to a seamless experience from start to finish. However, some customers were dissatisfied with aspects of customer service, mentioning a lack of support, unsatisfactory answers, or unhelpful responses. A few other people also felt that payment processes had issues, citing unexpected charges, delays, or difficulties with early settlement explanations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the quick and efficient process, with many... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Staff

Consumers find staff to be very helpful and professional, often praising their quick, prompt service and... See more

Payment

Users describe ambiguous interactions with payment, with some customers praising the swiftness of finance... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,915)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple process with understandable…

Simple process with understandable information.

February 19, 2025
Billing Finance logo

Reply from Billing Finance

Rosie, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars

Communication

Communication

February 19, 2025
Billing Finance logo

Reply from Billing Finance

It is great to hear that you are so satisfied with the treatment you received from Billing Finance. As a family-run business that puts people first, this really does mean a lot. Thank you and enjoy your vehicle.

Rated 5 out of 5 stars

I like the fact that I can see my…

I like the fact that I can see my payments online and know how much is left on my credit. Plus I have different contacts to reach them depending on what the concern is.

February 26, 2025
Billing Finance logo

Reply from Billing Finance

We are really pleased to hear of your positive experience with Billing Finance. As a company that puts people and customer service first, this is music to our ears! Enjoy your vehicle.

Rated 5 out of 5 stars

Great thanks

Great thanks

January 30, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

it was good 👍 service and very helpful…

it was good 👍 service and very helpful and information about the good and bad thanks

February 21, 2025
Billing Finance logo

Reply from Billing Finance

Hi Hafed, we are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

I'm so happy to be part Billing finance, they are so helpful reliable they have good customer care, service good communication with the team and I'm looking forward to work with them .excellent team

I was so happy with their good communication and helpful, they don't judge they take good customer care to everyone

February 19, 2025
Unprompted review
Billing Finance logo

Reply from Billing Finance

Hi Shingirai, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Fast and hussle free

February 19, 2025
Billing Finance logo

Reply from Billing Finance

We are really pleased to hear of your positive experience with Billing Finance. As a company that puts people and customer service first, this is music to our ears! Enjoy your vehicle.

Rated 5 out of 5 stars

Great Easy friendly service

Great Easy friendly service

February 6, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Good service

Good service

February 6, 2025
Billing Finance logo

Reply from Billing Finance

We are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 5 out of 5 stars

Fast and reliable

Very satisfied

February 13, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

February 4, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for your feedback Maureen. We are so happy to hear your kind words and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Mr Edwin was fantastic

Mr Edwin was fantastic and helpful though out the transaction

February 7, 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

5 star

Great customer service and advider was so patient and friendly

February 3, 2025
Billing Finance logo

Reply from Billing Finance

Hi Amanda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Great service got me my new car really…

Great service got me my new car really quickly. I would highly recommend

January 31, 2025
Billing Finance logo

Reply from Billing Finance

Hi Suzanne, we are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do. Please do not hesitate to get in touch if we can be of further assistance.

Rated 1 out of 5 stars

Left me high and dry

Left me high and dry
I was always singing the praise of Billing finance to friends family and even the odd car dealer.
First agreement was on a 17k car which i paid off within 12 months
Second agreement 10k i managed to settle with inside 2 years
Never missed a payment always paid.
In November I was even offered a 3rd agreement for a van but being sensible I save hard and on Friday settled my agreement and paid £8300.
I called yesterday to obtain a credit limit to buy a new Van only to be told.
WE NO LONGER OFFER FINANCE TO SELF EMPLOYED PEOPLE EVEN IF YOU ARE THE PERFECT CUSTOMER WHO PAYS WITHOUT FAIL AND PAYS OFF EARLY.
This has now put me in a position with no Money and no finance.

February 3, 2025
Unprompted review
Billing Finance logo

Reply from Billing Finance

Thank you for your feedback Chris. Transparency is very important to us at Billing Finance, our lending criteria is on our website. We are sorry that at this time we are unable offer you finance.

Rated 5 out of 5 stars

Great easy and straightforward

So easy abd informative the whole way a very pleasant experience

February 4, 2025
Billing Finance logo

Reply from Billing Finance

Hi Garry, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Great services

Great services

January 31, 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Brilliant start to finish easy process…

Brilliant start to finish easy process very helpful

January 31, 2025
Billing Finance logo

Reply from Billing Finance

We are really pleased to hear of your positive experience with Billing Finance. As a company that puts people and customer service first, this is music to our ears! Enjoy your vehicle.

Rated 5 out of 5 stars

Brilliant service so helpful and quick…

Brilliant service so helpful and quick very pleased

January 24, 2025
Billing Finance logo

Reply from Billing Finance

It is great to hear that you are so satisfied with the treatment you received from Billing Finance. As a family-run business that puts people first, this really does mean a lot. Thank you and enjoy your vehicle.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look