Billingham & Co Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding communication and personalized one-to-one service, noting that agents go above and beyond to support them through what can be a challenging time. Reviewers frequently mention the efficiency and ease of their overall experience, appreciating the proactive approach and quick action taken by the agents. The service provided is often described as excellent, with consumers feeling well-informed and guided at every step.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals for their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Bock was our agent and she was amazing! We had such an effective and personal experience which meant we could communicate with Emily whenever we needed (within reason) and not just during openin... See more

Company replied

Rated 5 out of 5 stars

Alice Cowsill has been amazing throughout the ‘house moving process’. We bought our new house and sold our old house with Billingham and Co and would highly recommend them. The communication between... See more

Company replied

Rated 5 out of 5 stars

Alice was great from day 1. The only estate agent who was willing to show projective buyers around at weekends and in the evening. She put the FOR SALE sign up on a Wednesday and we had an accep... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home and purchased our new one through Billingham & Co, and we couldn’t be happier with the service we received. Alice truly went above and beyond from start to finish. Always con... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

A modern, tech-led property agency offering honest advice, local expertise and hands-on support from start to finish. Our team of Property Experts provide Residential Sales, Lettings and Property Management Services. We specialise in residential sales, lettings and property management, helping sellers, landlords, buyers and tenants move with confidence. Our team combines local knowledge, honest advice and a hands-on approach to deliver a straightforward, professional service from start to finish. Alongside our core services, we also offer access to property auctions, financial services, conveyancing, RICS home surveys and removals. Partnered with eXp UK, we are part of a global network of more than 89,000 agents across 24 countries, giving us the reach and marketing strength to provide a modern, client-focused property service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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Rated 5 out of 5 stars

Paige is amazing! Easy move in :)

Paige has been a wonderful agent to work with getting my new apartment sorted. They're professional and good at their job, but also friendly, welcoming, and personable.

I didn't feel like I was working with a stuffy corporate entity, but a real person who treated me the same way. It helped me feel valued and appreciated as a prospective tenant.

The process of applying and moving was super quick and very easy! And now that I'm in I know that if I have any issues I'll be well taken care of.

Thank you Paige, and the rest of the team at Billingham and Co lettings!

December 17, 2024
Unprompted review
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Reply from Billingham & Co

Dear Jamie, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

I can't thank Natalie enough for all…

I can't thank Natalie enough for all she has done regarding my recent house purchase.
She has given me support through a very stressful time keeping in touch regular and was there for me right until the end. Would definately recommend.

November 22, 2024
Unprompted review
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Reply from Billingham & Co

Dear Carol, Thank you so much for taking the time to leave a 5-star review of our services. Natalie and the sales team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Cannot recommend Billingham & Co…

Cannot recommend Billingham & Co enough... I swapped estate agents after 6 months of frustration. Billingham's sold it within 2 weeks and sold it £5000 above asking price. Big shout out to Natalie who did the viewings and made things happen. Thank you very much

August 16, 2024
Unprompted review
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Reply from Billingham & Co

Dear Mark, Thank you so much for taking the time to leave a 5-star review of our services. Natalie and the sales team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Excellent service

I have been extremely happy dealing with Billingham & Co. They are very professional and efficient. Always
willing to help and advise. I would have no hesitation in recommending them for property transactions.

August 30, 2024
Unprompted review
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Reply from Billingham & Co

Dear Sheila, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

A good experience!

Honestly I didn't have to deal with these guys much. Phil Swingler (who was very pleasent) came to my place to do the valuation and that valuation was very much the same we got from other estate agents.

We then had 2 viewings and got an offer straight away.

Beyond that, we never really had to talk to them!

Their fees were the lowest amongst their competitors without having to resort to using Purplebricks - something like 1.2% vs 1.5%-2% we were being quoted by others.

We'd definitely use again if we hadn't now moved out of the area!

August 30, 2024
Unprompted review
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Reply from Billingham & Co

Dear Sheila, Thank you so much for taking the time to leave a 5-star review of our services. Phil and the team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

House Sale - Dudley

Excellent job from Phil from start to finish.
He kept us informed of progress and was always quick to respond to any questions that we had.
Would definitely recommend.

June 21, 2024
Unprompted review
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Reply from Billingham & Co

Dear Andrew, Thank you so much for taking the time to leave a 5-star review of our services. Phil and the sales team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

A great job by Natalie at Billingham &…

A great job by Natalie at Billingham & Co selling our house and bringing it to a speedy conclusion, even obtaining an exchange of contracts ten days ahead of completion (which doesn't happen very often these days). Well done and thank you Natalie.

June 18, 2024
Unprompted review
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Reply from Billingham & Co

Dear John, Thank you so much for taking the time to leave a 5-star review of our services. Natalie and the sales team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Me and my partner dealt with Paige…

Me and my partner dealt with Paige whilst sorting out our property, it’s our first home together and it’s quite scary! And she’s been nothing but great, so comforting when needing to ask questions which may seem silly asking. As well as being very quick to get back to us when we had any difficulty. We couldn’t be more pleased and are very grateful. Thankyou!

June 5, 2024
Unprompted review
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Reply from Billingham & Co

Dear Chloe, Thank you so much for taking the time to leave a 5-star review of our services. Paige and the lettings team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

A1 excellent service from Billinghams…

Excellent service from Billinghams estate agents, Dudley. We had previously had a nightmare sales process with flaky buyers, flaky sellers, failed searches and estate agents who were lovely, but had taken on far too much work in the area and simply couldn’t maintain communication channels, leading to more delays, buyer drop outs and solicitor expenses. We decided to have a break from the whole process and have a 2 year breather. We then changed agents and after reading reviews, watching the market, and chatting to friends and colleagues, engaged Billinghams estate agents Dudley to value our house.

We absolutely made the right decision. Phil gave a clear, fair and honest appraisal of the house value after carefully listening to our feedback, and also had an insightful and experienced knowledge of the local area.

Beware, other estate agents will hook you in, overprice your house, leading to eventual reductions which can smack of desperation. We have kept a close eye on the market in our 2 sabbatical years out, and know very well which agents overprice - you can clearly see that these houses are obviously not worth the value, the owners are not realistic, with the end result that they languish on the market until they are reduced more than once and eventually sell at the price they should have been valued at in the first place. Not so Phil and the team.

Tyre kickers and time wasters were carefully weeded out (well done !) and we sold within a fortnight and were very happy with what we sold for too. A bit more than we were expecting, and we sold to first time buyers for a 4 bed detached !

Well done Phil and the team at Billinghams, thank you and keep up the good work.

May 7, 2024
Unprompted review
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Reply from Billingham & Co

Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Very professional agency

Very professional agency. Jez was brilliant, really helpful. He went above and beyond, helping with everything to do with the sale, even things that weren't within his remit!!!

April 12, 2024
Unprompted review
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Reply from Billingham & Co

Dear Jenny, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Excellent service

Jez and his team took over where others had failed. From the get go they provided us with updates and viewpoints from perspective buyers. They were honest in their approach as to where our pricing should be and achieve a sensible value. In the end it all came together. Now in our new home.

April 12, 2024
Unprompted review
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Reply from Billingham & Co

Dear John, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

An excellent service thank you Paige

Paige has been the most efficient, professional and friendly person we’ve ever dealt with regarding moving house. She kept us updated, was patient over glitches incurred by Goodlord and was an absolute pleasure to deal with. She made our viewing and move an enjoyable experience, rather than daunting and stressful. Thank you Paige for such a service. You have a great personality. John, Donna & Dionne.

April 11, 2024
Unprompted review
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Reply from Billingham & Co

Dear John, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Sale of property

Recently sold my late relative's home. Communication from Billingham team was consistent, straightforward and helpful. All the team knew details of the property. I was offered choices about issues such as house clearance and gas/boiler servicing. I was kept in the loop and up to date regarding client visits, client feedback and any issues. A really good job by all of the team.

March 26, 2024
Unprompted review
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Reply from Billingham & Co

Dear Nick, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 5 out of 5 stars

Natalie very helpful - recommended

Natalie very helpful with the whole process and helped be the middle man between both solicitors when communication was lacking. Went out of her way to get support and would recommend.

February 27, 2024
Unprompted review
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Reply from Billingham & Co

Dear Liam, Thank you so much for taking the time to leave a 5-star review of our services. The team are delighted with your feedback. Kind regards, Billingham & Co

Rated 1 out of 5 stars

I live next door to one of there…

I live next door to one of there rentals , his houses are disgusting no maintenance will ever get done AVOID AVOID!!!!!!!! It’s been the same for the last 20+ years

December 27, 2023
Unprompted review
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Reply from Billingham & Co

Dear Vanessa,

We are sorry to learn that you are dissatisfied with the level of maintenance to your neighboring property.

Had you have contacted us, rather than leave a review, we could have addressed your concerns and/or explained whether this is our responsibility. Note, that Billingham & Co do not own rental properties, we are the agents.

Rest assured, all of our properties are in good, let-able condition and comply with all relevant legislation.

Please contact our lettings director Adam Eales (ae@billingham.properties) who can assist you with your concerns and/or speak to the property owner.

Needless to say, a 1 star review of our services, when we have not received any prior contact about a matter we may not even be responsible for, is unfair.

Yours sincerely,

Matt Billingham
Director

Rated 5 out of 5 stars

Just wanted to reiterate of how great…

Just wanted to reiterate of how great Natalie and her colleagues have been by helping me with what looked impossible to allowing me to purchase my property. well clear with instructions and communication was also brilliant.

Thank you again.

November 1, 2023
Unprompted review
Rated 4 out of 5 stars

Natalie dealt with our first purchase…

Natalie dealt with our first purchase and her communication and updates were great! Made the move stress free and was always happy to help!

October 2, 2023
Unprompted review
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Reply from Billingham & Co

Dear Kaya, Thank you for your review it is greatly appreciated and your comments will be shared with the team.

Rated 5 out of 5 stars

Billingham and Co review

Can't fault Billingham &Co they went out of their way to help with the both the viewing and buying process, Gemma was very helpful when nearing completion by chasing solicitors and even in some cases doing their job for them will definitely use in the future

September 15, 2023
Unprompted review
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Reply from Billingham & Co

Dear Scott, Thank you for your review it is greatly appreciated and your comments will be shared with the team.

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