Billingham & Co Reviews 250

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, making the entire process smooth and stress-free. Many people highlight the outstanding communication and personalized one-to-one service, noting that agents go above and beyond to support them through what can be a challenging time. Reviewers frequently mention the efficiency and ease of their overall experience, appreciating the proactive approach and quick action taken by the agents. The service provided is often described as excellent, with consumers feeling well-informed and guided at every step.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individuals for their professionalism,... See more

Service

Users describe positive interactions with service, highlighting its reliability and professionalism.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily Bock was our agent and she was amazing! We had such an effective and personal experience which meant we could communicate with Emily whenever we needed (within reason) and not just during openin... See more

Company replied

Rated 5 out of 5 stars

Alice Cowsill has been amazing throughout the ‘house moving process’. We bought our new house and sold our old house with Billingham and Co and would highly recommend them. The communication between... See more

Company replied

Rated 5 out of 5 stars

Alice was great from day 1. The only estate agent who was willing to show projective buyers around at weekends and in the evening. She put the FOR SALE sign up on a Wednesday and we had an accep... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home and purchased our new one through Billingham & Co, and we couldn’t be happier with the service we received. Alice truly went above and beyond from start to finish. Always con... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

A modern, tech-led property agency offering honest advice, local expertise and hands-on support from start to finish. Our team of Property Experts provide Residential Sales, Lettings and Property Management Services. We specialise in residential sales, lettings and property management, helping sellers, landlords, buyers and tenants move with confidence. Our team combines local knowledge, honest advice and a hands-on approach to deliver a straightforward, professional service from start to finish. Alongside our core services, we also offer access to property auctions, financial services, conveyancing, RICS home surveys and removals. Partnered with eXp UK, we are part of a global network of more than 89,000 agents across 24 countries, giving us the reach and marketing strength to provide a modern, client-focused property service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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Rated 5 out of 5 stars

Really excellent service from the…

Really excellent service from the company, especially Natalie and jez rhead from the dudley branch .Thanks to both of you for the great service and support that given to us .Iam new here ,from my experience i received very good service and support from them .i have no words to express .They both were professional and honest in every way from start to finish and any time i can contact them .i really get best servicefrom the company..i can highly recommend them . Me and my family really thankful to both of you and whole team.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Throughout my time using Billingham & Cooke, Matt Billingham and more recently Jeremy Rhead have offered their continual honest advice and support using their vast property experience in my dealings with them. They were both extremely helpful to push through negotiations as easily as they could be and quickly.
I have no doubts about using them again in the future.
Thanks again.

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

Very impressed and satisfied.

From the moment we contacted Billingham's they could not have been more helpful or accommodating. Their Sales Manager came to meet with us & sent us a precise cost with hours. He offered useful advice and a host of viewings were arranged within days. The house was successfully sold. We're really happy with the professional services and smooth communication with Billingham's throughout whole process. Thanks Phil and Team.

October 28, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Ruth, Thankyou for your kind review it is really appreciated. Phil will be delighted and I am glad that you have been pleased with the service experience. Happy Christmas.

Rated 1 out of 5 stars

Contact manager

I am trying to find the contact details for a manager of billingham and co..
I have tried emailing the stourbridge branch but received no reply.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Our renting experience with Billingham was very good. The team, mainly Natalie, were helpful and answered all our queries during the process. We have no hesitation in recommending them.

May 8, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Deeptha, Thank you for your review it is appreciated. I shall pass your comments onto Natalie.

Rated 5 out of 5 stars

NATALIE @Dudley Office was Excellent

Purchased a 3 BEDROOM town house for my sister Gita in Dudley, DY1. Natalie was looking after the case and she is by far the BEST real estate agent we have come across. She was fantastic, very professional on what she does and always one step ahead of the game. She chased up everyone involved in the purchase regularly specially the solicitor and made sure that the transaction was smooth and complete on time. At times getting hold of the solicitor was very difficult but Natalie did an amazing job, she was always on the board and communicating effectively with solicitors making sure things are moving smoothly and fast. Overall super happy with Natalie's service and how dedicated & motivated she was to get the job done. She worked very passionately and at times we thought she was the Director of the company. Thank you and all the best to all team in Billingham & Co in Dudley.
Rajo, Gita & Dal

May 6, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Raj, Thank you for such an amazing review and for picking out the person who not only impressed you, but also provided the service. We all take our roles seriously and go the extra mile to ensure the process goes as smoothly as it can. Thank you again.

Rated 5 out of 5 stars

EXCELLENT SERVICE

Natalie and her team were excellent. My wife and I are first time buyers and Natalie and her team talked us through the various phases of buying a property even though they were working for the vendors - there actions however meant that the sale went through as smoothly as possible.

I will happily recommend Billinghams as an Estate Agent to anyone I know or who asks me.

WELL DONE EVERYONE!

And thank you all once again.

April 8, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Alberto, Thank you for such a detailed review and for commending our Dudley Team. Thank you again.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout - very friendly staff and always accessible. Kelly and Natalie have been brilliant. Highly recommended and would deal with this company again without hesitation

April 8, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Nasir, Thank you for your kind review it is appreciated. I shall pass your comments onto Natalie and Kelly.

Rated 5 out of 5 stars

Very good service can not fault in…

Very good service can not fault in anyway very helpful with the process of buying my new property

April 7, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Toni, Thank you for your review it is appreciated.

Rated 5 out of 5 stars

Process

Really helpful through the whole process, was always on hand if I needed advice or guidance into securing the property I chose. Natalie especially was very helpful through out the whole process, and couldn’t be happier!

March 30, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Rupert, Thank you for your kind review it is appreciated. I shall pass your comments onto Natalie.

Rated 3 out of 5 stars

Variable service level

When the property was put on the market, Billingham was excellent but, as the process went on, we felt that the support decreased.

March 24, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Dear Mrs Smith, We’re sorry to hear that we could not meet our usual 5 star experience on this occasion and hope you will accept our sincerest apologies. If you have any specific issues that I can resolve personally, you can contact me directly on mb@billingham.properties

Yours sincerely, Matt Billingham, Director

Rated 5 out of 5 stars

Sale of Chantry Road

Caroline as been excellent, always informative and contactable. I would definitely recommend Billinghams to anyone looking for a reliable estate agent.

February 18, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review it is greatly appreciated and your comments will be shared with Caroline.

Rated 5 out of 5 stars

Great helpful team

Many thanks to Billinghams for the help I received from Kelly and Phil who were extremely helpful from star to finish.Nothing was too much trouble and I would highly recommend this company for any property dealings that you are considering in the future

February 16, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Hi Pam, Thank you for your review it is appreciated. I shall pass your comments onto Kelly and Phil.

Rated 5 out of 5 stars

Natalie is a star!

We had massive issues in our chain, which took over 10 months to complete.
Unfortunately we ended up in the perfect storm of Govt stamp duty reductions (so all parts of the supply chain were over over capacity), Covid working from home syndrome and incompetent solicitors.
Natalie from Billingham's however was the shinning light in the whole process. She kept us informed, chased constantly down the chain to try and get answers from very un co-operative solicitors, and even after our 4th failed completion date, continued to chase and push for us. Natalie was even calling in on her days off to try and keep the chain moving as there was a real risk of it falling through.
Natalie on her own deserves the 5* rating.

January 17, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review it is greatly appreciated and your comments will be shared with Natalie and the Dudley Team.

Rated 5 out of 5 stars

Great company!

We have had a brilliant experience renting with Billingham&Co. The lady I dealt with, Natalie, was great. She helped with all our enquires, was very pleasant and polite and got us our dream home. It was a very easy process and she was very patient when I kept calling for updates. Thank you for our family home.

January 11, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review it is greatly appreciated and your comments will be shared with Natalie and the Dudley Team.

Rated 5 out of 5 stars

Billingham and Co

Billingham and Co. have acted as agents on a property I was purchasing and have been extremely helpful and professional throughout. Kelly was particularly helpful in getting a sale agreed by us and her seller and kept us updated throughout the process.

I would happily recommend Billingham and Co. to any prospective sellers/buyers as they are clearly an agency that really care about their clients and are a breath of fresh air compared to other agencies I have dealt with in the past.

January 11, 2022
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review it is greatly appreciated and your comments will be shared with Kelly and the Dudley Team.

Rated 5 out of 5 stars

Natalie was especially helpful to me…

Natalie was especially helpful to me throughout the process. I couldn't of managed without her support and efficient nature. Thank you!!

December 14, 2021
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review it is greatly appreciated and your comments will be shared with Natalie and the Dudley Team.

Rated 5 out of 5 stars

Very happy with agance

This is not the first experience of working with agencies . Natalie from Building &Co is a very nice responsive agent. She solved all the issues quickly. She answered the case clearly . I am very pleased with the work of the agency . I had a problem with understanding because of my poor knowledge of the language. But Natalie very politely explained the same thing several times . Thank you for your patience, understanding and your work.

December 3, 2021
Unprompted review
Billingham & Co logo

Reply from Billingham & Co

Thank you for your review it is greatly appreciated and your comments will be shared with Natalie and the Dudley Team.

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