I was very sceptical about ordering a wall mural as I didn't know how to mount it or even if I'd like it on my wall. I ordered 2 world maps, one for my living room and one for my sons room. They were... See more
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See what reviewers are saying
I am giving 3 stars overall purely for the customer service team, who were fantastic and issued a full refund straight away. Unfortunately, the product itself was simply not fit for purpose. Havi... See more
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... See more
Company replied
Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... See more
Company details
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Door
- Paintings Store
- Poster Store
- Wallpaper Store
Written by the company
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contact info
United Kingdom
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3.4
Average
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't order from UK
So after finding out that UK does not have free delivery which wasn't stated at any time when ordering. I was told Tuesday 3rd December as delivery date and I had to pay excess customs money to ups when they come or do online. I done it online to save hassle of doing this at the door. Come home today to an invoice from ups but nk parcel. So track item and the item is still in poland. Terrible customer service and will tell people to avoid. Ordered 2 weeks ago and still hasn't left depo
December 3, 2024
Unprompted review
Reply from Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already reached UK, so hopefully it will be delivered to you soon. We ask for your patience.
Best regards.
The bimago team
Reply from Bimago
Dear Customer,
It is a pity you did not contact us before posting the comment.
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already been delivered to you on 4th of December 2024.
Best regards.
The bimago team
Disappointed
1. Long delay. The promise was 3 days delivery but it took 2 weeks.
2. Picture was upside down because the sound sheet was so fitted on the back
November 16, 2024
Reply from Bimago
Dear Customer,
we are sorry to hear that you are disappointed with your purchase.
The delivery to UK takes approx. 3-5 business days. Your parcel was sent on 21.11 and delivered on 28.11.
In case the received item does not match the description, you hve the right to file a complaint. Please contact our customer service directly and provide a picture that shows the flaw. We will be happy to help you and offer you a hopefully satisfactory solution.
Kind regards
Your bimago team
Reply from Bimago
Dear Customer,
It is a pity you did not contact us before posting the comment.
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see your parcel has already reached UK and is on "Out for delivery" status, so hopefully it will be delivered to you today.
Best regards.
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us high quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
good quality and well-packaged
good quality and well-packaged. Took a couple of weeks to arrive though.
November 15, 2024
Reply from Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received information that the delivery has been delayed due to customs control. We are sorry for the inconvenience caused by the customs office.
But we are glad that you are happy with your purchases. For us high quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
I had a very confusing call from UPS…
I had a very confusing call from UPS asking for measurements of my curtains which were in fact on the invoice. It could perhaps be clearer that there will be quite a high fee to pay for import of goods.
November 9, 2024
Reply from Bimago
Dear Customer,
Due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government. We are sorry.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we also inform: "In case of shipping to any country outside the EU, additional duties and other payments may be charged."
Also, when you placed the product into to cart, you did receive a warning about the fees, to which you agreed by proceeding to checkout.
Best regards.
The bimago team
Quality of premium was not premium
The wallpaper looks really nice however paid for premium and it certainly did not feel premium. Easily scuffed
November 3, 2024
Reply from Bimago
Dear Customer.
We are very sorry you are not satisfied with your purchase. We would like to inform you, that you have the right to return the product within 30 days from the date of receiving it to get a full refund for the order. You can find our Returns Policy on this page: https://www.bimago.co.uk/sales-terms/return-policy
To gain information how to proceed with returning of the product, please contact our Customer Service.
Best regards.
The bimago team
Easy website to use
Easy website to use.
Ordered a three panel room divider. It looks great. Would definitely recommend 😁.
November 3, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us high quality of products is a priority so we are pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Wonderful company to deal with
Amazing wallpaper. Great service and answered enquire within an hour 5* all the way
November 9, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us high quality of products is a priority so we are pleased that this has been noticed and appreciated. We are also happy to hear that you are satisfied wit out Customer Service. Thank you again and we invite you again.
Best regards,
The bimago team
The order was not received on time
The order was not received on time. The delay was over a week. UPS tracking revealed the order was delayed in Poland. It would have been good if you had also given some information about the delivery delays.
November 2, 2024
Reply from Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But we are glad you finally received your ordered item.
Best regards,
The bimago team
Packing was not the best corners were…
Packing was not the best corners were bashed up a bit didn’t realise the order came from so far away !! Will not be posting back because of cost of postage
November 8, 2024
Reply from Bimago
Dear Customer,
It is a pity you did not contact us before leaving a comment. We are very sorry you received a damaged product. Can you please send us photos of the damaged item and the box it came in? We will then be able to consult the case with our Quality Control Department and process your complaint. We have also sent you an e-mail asking for the pictures. Please check your mailbox.
Best regards,
The bimago team
Gorgeous canvas ordered two very well…
Gorgeous canvas ordered two very well made.Thank you
November 1, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us high quality of products is a priority, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
BIMAGOO ROOM DIVIDER
PRODUCT WAS RECEIVED IN EXCELLENT CONDITION AND WAS DELIVERED ON THE DAY WE REQUESTED .IT HAD BEEN PACKAGED WITH CARE AND ARRIVED WITHOUT ANY DAMAGE CONSIDERING ITS JOURNEY.WOULD CERTAINLY BUY FROM THIS COMPANY AGAIN
November 18, 2024
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, fast delivery and the highest quality of products are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
The print I ordered was of good quality…
The print I ordered was of good quality and arrived on time
November 7, 2024
Reply from Bimago
Dear Customer,
Your positive opinion fills us with joy! Thank you for appreciating our work and trusting us. If you know someone who could benefit from our products, we encourage you to recommend our store.
Best regards,
The bimago team
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchases. For us, fast delivery and high quality of products are priorities, so we are extremely pleased that this has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Still not received
Still not received. Everyday I get a email saying delivery is today then every evening get a email saying the delivery is now changed to tom
November 6, 2024
Reply from Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received this information: "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But as we can see on the tracker your parcel is in Germany, so it has passed the control. Hopefully it will be delivered to you soon. We ask for your patience.
In case you have any requests or questions regarding the delivery, please contact the carrier directly.
Best regards,
The bimago team
Good customer service
I was not happy with the wallpaper I ordered and had difficulty doing the return but the customer service team were really helpful,and I had a full refund quickly,very pleased with them.
October 29, 2024
Reply from Bimago
Dear Customer,
We are sorry our product did not meet your expectations. But as we inform in our Returns Policy every Customer has the right to return the item within 30 days from receiving it to get a full refund for the order.
We are happy to hear that you are satisfied with our Customer Service. Customers satisfaction is our priority therefore we we are glad we could help.
Kind Regards,
Customer Service
I had to wait a long time for…
I had to wait a long time for delivery.The blinds seemed to be stuck in Poland.I paid 60 pounds extra shipping.I thought at some point it would never arrive.UPS eventually found it.Felt like I had been scammed.Today it arrived and in good condition.Slightly surprised at large print on canvas ...But still pleased.
October 29, 2024
Reply from Bimago
Dear Customer,
We have contacted UPS regarding your parcel and received this information "The Łódź Customs Office stopped this transport, a directive on physical inspection of shipments was imposed and these goods were under customs supervision at HUB Stryków. After the UCS Łódź officers have completed the necessary activities, this shipment was forwarded towards the UK. Such situations are beyond UPS's control."
We are sorry for the delay caused by the customs office. But we are glad you finally received your parcel and that you are satisfied with your purchase.
Best regards,
The bimago team
A wide range of canvases to choose from…
A wide range of canvases to choose from and prices very competitive. I selected a larger size that required the buyer to build the frame. Excellent instructions and additional YouTube video. Easy to construct. The quality of canvas was superb and looks brilliant on my dining room wall. Delivery time longer than expected but understood it was being exported. Definitely would purchase again. Highly recommend!!!
October 28, 2024
Reply from Bimago
Dear Customer,
thank you very much for sharing your thoughts on the received product. We are very happy to read that you are satisfied with your purchase.
We invite to you have a look again on our website soon.
Kind Regards,
Customer Service
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