I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... See more
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Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... See more
Company replied
I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... See more
Company replied
Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... See more
Company replied
Company details
Written by the company
UKAS accredited medical laboratory for COVID-19 Testing.
Contact info
St Hugh's House, Stanley Road, L20 3QQ, Bootle, Liverpool, United Kingdom
- 03455651725
- customerservices@biograd.co.uk
- www.biograddiagnostics.co.uk
3.8
Great
1K reviews
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This company hasn't invited customers recently, so reviews may not be representative
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STILL WAITING FOR THE COVID-19 HOME KIT.
Hi
AM STILL WAITING FOR THE ARRIVAL OF THE HOME TEST KIT TO SOUTHAMPTON PLEASE AM TRIVELING ON 07/08/2022 PLEASE. PLEASE DONT DISAPPOINT ME PLEASE
August 4, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Juliet,
I apologise for any delay you have encountered, if you could email us at customerservices@biograd.co.uk we will try and resolve this issue ASAP for you.
Kind regards,
Isla, BioGrad Diagnostics.
Four of us went in at 08:00am and had…
Four of us went in at 08:00am and had our results by 09:04am. Promptly delta with and would highly recommend. And not extortionate price's.
August 4, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Afternoon,
Thank you for taking the time to leave us a review! We are happy to hear you were pleased with our service.
Kind regards,
Isla, BioGrad Diagnostics
Don't waste your money
Purchased the 72 hour PCR test. Sent the test back in good time, by the time we received the results, we were already in Spain. (Nothing to do with the weekend postal issue or that it was too hot for the Royal Mail to collect the post)
Luckily we purchased another test from Randox Health, sent the test back the same time and got the results back the next day.
No response to my request for a refund. Just another dodgy company cashing in on the dodgy rules for Covid.
I would recommend using Medicspot for a Antigen test 24 hours before you fly. No stress of posting stuff away. These postal tests are far too unreliable. You wouldn't send your passport off 3 days before you fly.
**PLEASE NOTE** The response to this review will say please e-mail us for help with your issue. I have contacted them after this review and still no response. Please be aware that these responses are only added to these comments to try and disguise the scam. Unfortunately the replies are also fake.
August 3, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Afternoon Danny,
I am very sorry to hear about the experience you have had with our service. If you could email us at customerservices@biograd.co.uk the team will be in contact with you about this ASAP.
Kind regards,
Isla, BioGrad Diagnostics.
UPDATE: 10/08/22
Hi Danny,
I apologise for the lack of correspondence. We have processed your refund today and this should arrive back in your account within 5-10 days.
Apologies for any inconvenience this may have caused.
Family of 3 tests
3 of us went for our pcr tests today at 6.30pm just got results back 11.00pm what a great place from the easy booking system to the lovely staff when you go in everything is explained to you in detail and is absolutely spotless in there and quick turn around
For only £19.99 aswell when some places are charging a lot more I would definitely recommend to anyone and will be using again in the future thanks again
August 3, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Toni,
Thank you for taking the time to leave us this review! We appreciate the feedback are are pleased to hear you were happy with the service you received.
Kind regards,
Isla, BioGrad Diagnostics.
Brilliant service
Brilliant service, PCR returned within 6 hours! Thanks
July 28, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Jenna,
Thank you for taking the time to leave us this review! We appreciate the feedback.
Kind regards,
Isla, BioGrad Diagnostics
Fit to fly test!Amazing service!and all…
Fit to fly test!Amazing service!and all for £19.99.
Had the test back at 4pm the next day via email
Would definitely recommend them
Thank you!
July 28, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Andrew,
Thank you for your review! We are pleased to hear you were happy with the service you received and we appreciate the recommendation.
Kind regards,
Isla, BioGrad Diagnostics.
Excellent 5 day lab skills course.
We booked the 5 day lab skills course for my son, who is hoping to study Chemistry at University. It was a superb course and my son really enjoyed it. Particularly impressive though was the organisation, planning and care shown to my son before, throughout and after the course. Would highly recommend.
July 25, 2022
Unprompted review
Excellent service
Excellent service. Ordered fit to fly pcr test and received the certificate on the next day
July 24, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Dominique,
Thank you for your feedback! We are happy to hear you were satisfied with our service.
Kind regards,
Isla, BioGrad Diagnostics.
Just completed a video authentication…
Just completed a video authentication antigen home test for my daughter. Initial response within 3 hours, we had not uploaded the completed reference number. Quickly resolved and re-submitted data and response within 20 minutes. The person on the end of the Messenger App chat was very helpful and calmed me down when I panicked.
July 23, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Claire,
Thank you for your review! We are pleased to hear we were able to resolve this issue for you and will ensure the feedback is passed along.
Kind regards,
Isla, BioGrad Diagnostics.
Postal covid test
Postal covid test - next day result - very efficient service
July 22, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Swatantra,
Thank you for taking the time to leave us this positive review. We are happy to hear you were pleased with the service you received.
Kind regards,
Isla, BioGrad Diagnostics.
Highly recommend
I can't begin to explain how efficient and professional Biograd personnel are. Beccy at Biograd responded promptly to all my queries and assured me that my test would be prioritized as the mail got delayed due to Royal mail issues with delivery in the hot weather. She and the whole team of scientists helped me get the certificate well before time and supported me all along. The at home test was not only convenient but also cheap especially compared to other providers who are charging ridiculous amounts of money for a fit to fly test. I highly recommend Biograd diagnostics for covid 19 tests esp. Fit to fly. They use tracked 24 service for return tests which really helps with tracking when your sample gets to the lab. Beccy updated me every step of the way which helped me ease my concern about getting it in time. Thanks everyone at Biograd... you made my travel possible.
July 20, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning,
Thank you for taking the time to leave us this review! We are happy to hear you were pleased with the service you received and we will ensure the positive feedback is passed along to our team.
Kind regards,
Isla, BioGrad Diagnostics.
Very helpful service
Very helpful service, antigen certificates received within half an hour of uploading data
July 20, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Afternoon Jo,
Thank you for this review, we appreciate the feedback and are pleased to hear you were happy with the service you received.
Kind regards,
Isla, BioGrad Diagnostics
Brilliant experience
Brilliant experience, package arrived on time, result within 24hrs, I would extremely recommend it.
July 16, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Layla,
Thank you for your review and recommendation, we appreciate the feedback!
Kind regards,
Isla, BioGrad Diagnostics.
An absolutely fantastic experience
An absolutely fantastic experience, it all went smoothly. The best price and no short cuts in customer service. The Instagram chat is instant and help resolve my concerns. The whole process went smoothly. I would highly recommend and would definitely use again and recommend to friends and family you need a PCR travel fit test
July 14, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning,
Thank you for your review! We are pleased to hear you were happy with the service you received and appreciate the recommendation!
Kind regards,
Isla, BioGrad Diagnostics.
Very Quick result
July 12, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Zakaira,
Thank you for this review! We appreciate the feedback.
Kind regards,
Isla, BioGrad Diagnostics
Professional, and friendly.
Jackie was very welcoming and friendly. During my test she explained everything very thoroughly and made the process quick and easy.
July 9, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Julian,
Thank you for taking the time to leave us this positive review. We will ensure the feedback is passed along!
Kind regards,
Isla, BioGrad Diagnostics
Like to say thankyou to bootle branch…
Like to say thankyou to bootle branch very polite and helpful
Everything run smooth
Will go back there if needed to use again quick and easy
July 8, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Christopher,
Thank you for leaving us this review, we will ensure your feedback is passed along to our team.
Kind regards,
Isla, BioGrad Diagnostics
Ordered the pcr on Monday night
Ordered the pcr on Monday night. It arrived Wednesday. Sent back Wednesday and result Thursday evening! Can’t complain at all. Excellent, fast service
July 7, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good Morning Melanie,
Thank you for taking the time to leave us this review. We are glad to hear you were pleased with the service you received.
Kind regards,
Isla, BioGrad Diagnostics
Reply from BioGrad Diagnostics
Good Morning,
Thank you for your review, we appreciate the feedback.
Kind regards,
Isla, BioGrad Diagnostics
Delivery comes per 6 days
Delivery comes per 6 days , but in a page writing 24 h . Test answer per 3 days .
Sorry boys its ridiculous.
June 29, 2022
Unprompted review
Reply from BioGrad Diagnostics
Good afternoon, I apologise for the issues that you have experienced. Please email customerservices@biograd.co.uk and I will be happy to help.
Kind regards
Jo, BioGrad diagnostics.
Update: 06/07/22
The team have investigated this for you and from our records we can see that as this was ordered after 3pm on Friday, this was not dispatched until Monday as Royal Mail do not collect from us over the weekend. We do state on our website to please allow extra delivery time over the weekend due to Royal Mail operations.
Unfortunately when you sent this back to us as this again was a weekend Royal Mail did not deliver this to us until Tuesday the 28th. Your results were issued by 9am on the 28th therefore within our "24 hour guarantee" of your test arriving in our laboratory.
However, again we apologise you were not satisfied with our service.
Kind regards,
Isla, BioGrad Diagnostics.
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