I had a crypto withdrawal stuck a few days ago. I contacted customer support, and they responded surprisingly fast. They were helpful both via chat and email; they didn't leave me hanging! They solved... See more
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I had an amazing VIP experience attending the UEFA Champions League match between Arsenal and Leverkusen in Germany. The package included travel by chartered flight, a stay in a 5-star hotel with... See more
Company replied
My assets where restricted 6 months ago the value of it dropped 50% while I was unable to whitdraw any of it. I explained countless times that I need them to cover important expenses but im being told... See more
Company replied
I really like how simple the interface is. As someone who just started investing in crypto, I found Bitpanda much easier to navigate than other platforms. The verification was quick, and I had no issu... See more
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Company details
Written by the company
A platform without digital walls and complex barriers. Our user-friendly, trade-everything platform empowers you to invest, buy, sell or swap 100+ digital assets like crypto, stocks, precious metals, ETFs and crypto indices. With any amount of money. Fast, secure and 24/7. A platform that empowers you to see new possibilities for your money - and helps make them a reality. Our goals since day one was to reimagine what it means to invest, by making simple, easy-to-use financial products for everyone. With more than 700 team members and 3 million users, we're one of the fastest growing fintechs in Europe. With a PSD2 payment service provider licence, state-of-the-art security and streamlined user experience, we make it possible for both first-time investors and seasoned experts to invest in what they believe in. Start investing today.
Investing. Now available to everyone.
Written by the company
- At Bitpanda, we see investing differently.
- Offering a wide range of payment and payout providers. Use EUR, CHF, GBP, USD or TRY to pay or cash out. Automate regular investments with savings plans. With a single click, watch as the Bitpanda Crypto Index auto-invests in a diverse portfolio of the top 5, top 10 or top 25 cryptocurrencies by market size and liquidity. Bitpanda Swap allows you to instantly swap one digital asset for another. Simple, secure and limit free. Wallet service included. Spend your investments like cash, with our Bitpanda Card. Build your portfolio by investing in full shares or fractions of your favorite companies over time for as little as €1, with Bitpanda Stocks.
EU-regulated, trustworthy and secure.
As a European financial institution, we value privacy, transparency and security.
To build trust, we want to be really transparent. A lot of our users value the fact that Bitpanda is a company based in the European Union and has to comply with the EU’s General Data Protection Regulation (GDPR). We are a registered digital assets service provider with the Austrian Financial Market Authority (FMA) under FM-GwG and with the French Autorité des marchés financiers (AMF) under PACTE law. The Bitpanda Payments GmbH holds a PSD2 licence. All our legal information can be found here: https://www.bitpanda.com/en/legal. Bitpanda stores user funds as safely as possible in secure offline wallets using state-of-the-art technology.
Contact info
You should know
4.0
Great
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Very quick resolution to my question…
Very quick resolution to my question via their online chat. Went straight from the bot to the correct support person.
January 9, 2026
Unprompted review
Reply from Bitpanda
Hello,
Thank you for your great feedback! We’re glad to hear that your question was resolved so quickly via chat and that you were connected directly to the right support person (Reference 3333101).
Best regards
Mara
Team Bitpanda
Great customers service
Great customers service
No messing about
Problem sorted in a few hours
January 9, 2026
Unprompted review
Reply from Bitpanda
Hi Tony,
Thank you for your great feedback!
We’re really glad to hear that our customer service could help quickly and get everything sorted without hassle.
Best regards,
Lea
Team Bitpanda
Fast and humane
They replied fast and solved a transfer issue in a very kind and compassionate way.
January 9, 2026
Unprompted review
Reply from Bitpanda
Hi Andás,
Thank you for sharing this!
We’re happy to hear that our team responded quickly and handled your transfer issue with care and understanding. Your feedback means a lot to us.
Best regards,
Lea
Team Bitpanda
Reply from Bitpanda
Hi Vince,
Thank you for the great feedback!
We’re glad to hear you had a positive experience with our support team.
Best regards,
Lea
Team Bitpanda
They react quite quick and efficiently…
They react quite quick and efficiently for my issue . Seems to me Bitpanda Uk are putting enough resources to make business efficient
January 7, 2026
Unprompted review
Reply from Bitpanda
Hello Paolo,
Thanks a lot for your feedback. We’re glad to hear that your issue was handled quickly and efficiently. If you need any assistance, we are always here to help.
Best regards,
Eda
Team Bitpanda
Great communication and fast response
January 7, 2026
Unprompted review
Reply from Bitpanda
Hello Raymond,
Thank you for your kind words. We’re happy to hear that you appreciated our clear communication and fast response. If you ever need anything, we’re here to help.
Best regards,
Eda
Team Bitpanda
So guys
So guys, i am using bitpanda almost over 5 Years and today i decided to close my account. Unfortunately i had today 737 Euros in my account and just wanted to exchange the crypto with another crypto. After i done with the exchange, i lost almost 47 Euros. After that i needed to do one last transaction and for that i lost another 50 euros. I lost 97 Euros with only 2 transactions altough i didnt even had a big amount of a money. Not even 1000 Euros. It is enorm.
I am sorry bitpanda but i am going to another Platform. You lost me.
I took screenshots offcourse. If i must, i share. Dont push it Pandas.
January 6, 2026
Unprompted review
Reply from Bitpanda
Hello Emir,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Phoebe)
Great support!
Had some initial issues with onboarding, but support were very helpful.
January 1, 2026
Unprompted review
Reply from Bitpanda
Hi Joshua,
Thank you for your feedback! We’re glad our support team could help you through the onboarding issues.
Best regards
Mara
Team Bitpanda
Reply from Bitpanda
Hallo Hannes,
vielen Dank! Schön, dass bei dir alles problemlos funktioniert. Wenn du weitere Anliegen hast, melde dich gerne jederzeit.
Beste Grüße
Mara
Team Bitpanda
ticket-ID (3295139)
I'm very satisfied with the support – they were highly responsive and knew exactly what was needed for my ticket-ID (3295139).
December 10, 2025
Unprompted review
Reply from Bitpanda
Hello Dragan,
Thank you very much for your feedback! We are delighted that your issue (ticket 3295139) was resolved quickly.
Best regards
Mara
Team Bitpanda
Their customer service is very…
Their customer service is very ridiculous, I have given up on their services completely!
Waste of time!
December 23, 2025
Unprompted review
Reply from Bitpanda
Hello Jaroslaw,
Thank you for your feedback on Trustpilot.
We have reviewed your case (ticket ID 3314021) and can confirm that it has already been resolved.
For additional questions or future inquiries, you can contact our dedicated team anytime.
Best regards,
Team Bitpanda (Sandra)
Great customer enjoy.
December 23, 2025
Unprompted review
Reply from Bitpanda
Hello András,
Thank you for your review! We're glad you had such a positive experience.
Best regards
Mara
Team Bitpanda
Reliability
Available and trustworthy. Quick call, then solution...waiting for more tools in the leverage section
December 20, 2025
Unprompted review
Reply from Bitpanda
Hello Andrea,
Thanks for your feedback. We appreciate your honesty and are glad to hear that our support team could offer you a solution.
Thanks again for your positive review.
Best regards
Mara
Team Bitpanda
Bitpanda is always quite responsive
Bitpanda is always quite responsive and assuring that all will be handled
December 15, 2025
Unprompted review
Reply from Bitpanda
Hello Ekim,
Thank you for your kind words and 5 stars!
We’re happy to hear that you find Bitpanda responsive and reassuring, and it’s great to know our efforts to handle everything smoothly are appreciated.
Best regards
Roman
Team Bitpanda
Very profesional and fast service very…
Very profesional and fast service very fast respond and talking with agents not AI or bots
December 16, 2025
Unprompted review
Reply from Bitpanda
Hello,
Thank you for your great feedback!
We’re glad to hear you appreciated the fast response and professional service, especially from our live agents. It’s important to us that you always get real, human support when needed.
Best regards
Roman
Team Bitpanda
Fast and top professional support !
Bitpanda Support took great effort to check on my problem, solve it and explain the details to me. And this all in a very short time and with great patience as they understood that I’m new to this field.
December 18, 2025
Unprompted review
Reply from Bitpanda
Hello,
Thank you for taking the time to share your experience. We’re really happy to hear that our support team could help you quickly and patiently, especially as you’re new to the field. If you ever need anything else, we’re always here for you.
Best regards,
Eda
Team Bitpanda
Bitpanda gratuitously blocked a transaction, gave no real justification, refunded to a wallet I have no access to after weeks, and washed their hands of it
I’m sharing this as a warning because Bitpanda’s handling of my case has been unacceptable.
I sent an ETH deposit to Bitpanda from Sorare. Accounts on both platforms are on my name, both companies are EU-based and EU-regulated. This was the third/fourth such transaction over the past 4-5 years.
Bitpanda rejected the deposit after the fact hiding behind “Travel Rule” language with zero actionable explanation. In their last email they then changed the rationale to “outside of Bitpanda’s risk appetite” whatever that f****** means.
After weeks of pushing them and automated/empty replies, they finally refunded the ETH. Only to refund it to a custodial Sorare wallet, which is obviously not my personal wallet. They told me it's not their problem anymore.
I find this unacceptable on so many levels.
They blocked the transaction for no good reason. They were never able to justify it besides empty one-lines explanations. When asked for a timeline, they literally refused to provide a timeline and stated that it could take months.
They refunded it to what is very clearly a Sorare custodial address and told me to f*** off and solve the situation by myself. 0 warnings, 0 questions on where/how to refund. Overall, I already had to spend hours to get to this point, and I don't know how many more I'll need to spend to get my ETH back (if that we'll even be recoverable). They literally told me that it's not their problem anymore.
And to provide some additional context, I have been using Bitpanda for 6+ years to DCA. Of the 60+ transactions of the past 5 years, the 3-4 I've done with Sorare are probably the only ones that are not for DCA. Never sold anything, only bought and moved in batches to a Ledger. I can hardly imagine a more "run-of-the-mill" user than myself. And this is how they treat you. It's despicable.
December 17, 2025
Unprompted review
Reply from Bitpanda
Hello customer,
Thank you for your feedback on Trustpilot.
We have reviewed your case (ticket ID 3299278) and can confirm that it has already been resolved.
For additional questions or future inquiries, you can contact our dedicated team anytime.
Best regards,
Team Bitpanda (Sandra)
Better read what you are signing!
UPDATE: Bitpanda is now bullying me to disclose my personal information even though I have sent Trustpilot proof of my review. Stay away from them. Now down to one star. Zero star not possible.
++++++++++++
So I got an email requesting some kind of extra verification step. Which is a good thing. However this step had MANDATORY acceptance of several very confusing and complex legal statements. You really should read those - they are not in the interested of customers and include some highly questionable practices. Have a good AI analyze them for you if you are not experiecned in this kind of stuff
December 12, 2025
Unprompted review
Reply from Bitpanda
Hello Tabula Raza,
Thank you for your feedback on Trustpilot.
Unfortunately, we have not been able to identify your account or the ticket you submitted, as we did not receive your reply.
To assist you further, we kindly ask you to open a ticket, and our support team will take care of it:
https://support.bitpanda.com/hc/en/requests/new
If you already have a ticket ID to confirm your experience, we would be happy to follow up on it.
Thank you for your cooperation and understanding.
Best regards,
Team Bitpanda (Sandra)
Funds Trapped Due to SMS Verification and Country Restrictions
I created my account in 2021 while living in Spain and deposited funds normally. After moving to Brazil, I lost access to my Spanish phone number, and now I cannot receive SMS verification codes to log in. Since Bitpanda does not support Brazilian residents, I am unable to update my details or withdraw my funds. I am only asking for access to withdraw my own money, but the process has been extremely frustrating.
December 12, 2025
Unprompted review
Reply from Bitpanda
Hello Tahone,
Thank you for your feedback on Trustpilot.
We have reviewed your case and confirm that your support ticket (ID 3301095) is being processed.
However, due to security and data protection reasons, we cannot discuss any account-related matters publicly.
If we require further information from you, we will notify you promptly. In the meantime, please keep an eye on the status of your ticket.
We apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
Team Bitpanda (Sandra)
Reply from Bitpanda
Bonjour Frederic,
Merci pour votre retour ! Nous sommes ravis que notre service vous ait convaincu par sa simplicité et son efficacité.
Cordialement
Mara
Team Bitpanda
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