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Rated 1 out of 5 stars

Had nothing but problems with this company. They deactivate the stop loss feature eating up your funds. Even when presented with video evidence of this happening they fail acknowledge. I STRONGLY... See more

Company replied

Rated 1 out of 5 stars

I had funds stolen by Bitrue and their European partner Bitruee When working with their customer service they claimed no knowledge of Bitruee, which uses the exact same website They claimed they... See more

Company replied

Rated 1 out of 5 stars

XDC repeatedly cannot be sent to another account, Bitrue simply closes the possibility for days. I suspect that the XDCs I bought are not really available, I can't explain it any other way. This has a... See more

Company replied

Rated 4 out of 5 stars

Bittrue have frozen transactions and withdrawals from my account and have stopped me from doing anything with my account saying security checks, they aren’t responding in a timely manner and I ha... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Information provided by various external sources

Bitrue is the most secure and advanced online platform for buying, selling, transferring, and storing digital currency. It is safe and easy to use. We provide exchanges of Bitcoin, Bitcoin Cash, Ethereum, USDT and Litecoin with fiat currencies worldwi...


Contact info

You should know

1.5

Bad

TrustScore 1.5 out of 5

380 reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scam

Scam, Alert. I deposited cryto of 1950 usdt. There is now 30 usdt and apparently i have no assets. There is trade history as they only go back three months. so they said tuff luck. Do not send this exchange any money. Scammer Alert

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Scam crypto exchange bitrue

I did arbitrage trading on the pair usdt/BTC and usdc/BTC

I made $40 profit and the frozen my usdc account.

What kind of a company want to steal $140 from their customer?

Stay away from bitrue,they steal your money.

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

the on going Bitrue rip-off ....for weeks now I can not payback a loan because the Bitrue payback page does not let you pay back ...Bitrues end game is to liqudate people that have loans ....scammers

Bitrue is a great exchange to trade on , however, after using Bitrue for a couple of years no problems ....until I took a loan out , the payback page does not work , the borrow page works , the margin call page works , but not the payback page ...support is the worst in a sea of bad ....their system looks like it is made to collect interest and wait for liquidations , support gives you a ticket[389662] then you get a form letter and never hear from them again ...if anyone knows ways to complain to the right people , please tell me and others ....Bitrue looks to be not nice ...I miss NEXO!...I have contacted Canadian Gov. and OSC , and brokers standards up here ...any others ...I will make updates here .

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

firstly they asked me to pay Taxes and then asked for verification fee. 120K USDT is still unfreezed. stay away from BITRUE

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Diligence at its best!

I sent USDC from Coinbase on Polygon. Somehow it was the wrong contract. It took Bitrue 4 months to resolve the issue. They didn’t give up until I got my refund! Thank you support team!

January 30, 2024
Unprompted review
Bitrue logo

Reply from Bitrue

Hi Delgretta, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better. If you need any assistance from our team, please kindly send an email to us at support@bitrue.com. Thank you for your support! - AR

Rated 1 out of 5 stars

Stay away from this platform

on 26/12/2023 bitrue froze my account and informed me that they were conducting a Telcoin inspection since Telcoin had been hacked. they stalled me for 24 days telling me the inspection is complex and they are working with the telcoin team to resolve the issue. THEY WERE LYING. IMAGINE CUSTOMER SUPPORT WAS LYING TO ME !! on the 20th of January i followed up and was told i had lodged a trading attack on the platform and as such i am banned (which i disagree). The accusations were not accompanied by any sort of evidence and the entire email was not comprehensive. They did not clarify anything regarding the return of my assets and have since stopped responding to my email. BEST ADVICE IS STAY AWAY

December 27, 2023
Unprompted review
Rated 1 out of 5 stars

Serious warning

Serious warning, do not work with this platform at all, it is very professionally designed for fraud and easily steals your money. All my capital lost in this platform,they don't have any plan to return your profit.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

Please don't trade with these…

Please don't trade with these scampers. I've been ripped off 15000 usd . As soon as I was withdrawing my funds, they locked my account. I did message them telling this problem. They told me they found that I was doing money laundering which was not true and blocked my account. They want 5000 usd to unlock my account which doesn't make any sense. 1 belarussian woman texted me and trapped me on this bitrue exchange. She claims her name is Jennifer Olivia from Minsk belarus phone number 07869341120. I hope bitrue sees my message and unlock me

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

Put your funds here if you want to lose…

Put your funds here if you want to lose it. If anything goes wrong, you won’t be able to contact the customer service. Other platforms , more profitable ones that care about your success are the ones you should try. ‘Trēasūrēfūnding” is a highly recommended one . Top notch support team. Not at all associated with them. But the great work on my portfolio made me put this out here

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Got my Bitrue issue resolved

Got my Bitrue issue resolved. I take back what was written. I someway, somehow got access to the exchange and am able to freely purchase and offload assets. From Zero to Hero.

December 30, 2023
Unprompted review
Bitrue logo

Reply from Bitrue

Hi There, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better. If you need any assistance from our team, please kindly send an email to us at support@bitrue.com. Thank you for your support! - AR

Rated 1 out of 5 stars

Just got $5000 worth of crypto stolen…

Just got $5000 worth of crypto stolen from my account, because bought some crypto when their trading bots glitched and the price was a few % lower. They haven't reversed the transaction. The just stolen ALL of my crypto... worth a lot more than that transaction. I wasn't aware of the situation at all. They just used users funds to cover their mess, the loss of their trading bots glitch... stay away from this scam exchange...

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Been great for me

Been with them a few years never had any issues, they are always fairly prompt on withdrawal, some tokens a little expensive to withdrew but good company.

December 26, 2023
Unprompted review
Bitrue logo

Reply from Bitrue

Hi Mike, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better. If you need any assistance from our team, please kindly send an email to us at support@bitrue.com. Thank you for your support! - AR

Rated 1 out of 5 stars

Recently i made a couple of small…

Recently i made a couple of small errors one being a spelling mistake on my surname, they locked the acc faur enough its security but the big problem i have is they ask for a deposit which was 10k usd only for them to put it back into your acc which makes no sence, because of these errors my credit rating went below 80 so cant withdraw now they want 30k usd to get my credit over 80 so i can withdraw only for them to return the full deposit to my trading acc. Has this happened to anyone else?I just find it odd to give a deposit only to get it back once fixed.0 stars id give if i could.

December 21, 2023
Unprompted review

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