BK Plumbing & Heating Services Reviews 

228
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have absolutely no hesitation in recommending BK Plumbing & Heating Services 5☆ Ben has a smashing team, most personable, reliable & professional with a special mention to the ever present Abb... See more

Rated 5 out of 5 stars

British Gas let us down badly on all aspects of servicing & repairs. Ben & his colleague John have been 100% honest, reliable & we would highly recommend. We now use them for plumbing too. Fantasti... See more

Rated 5 out of 5 stars

Having used BK before - when we noticed a leak in our boiler cupboard, which was quite heavy, we called them and they came out straight away, they identified the problem quickly, it was the hot water... See more

Rated 5 out of 5 stars

Called Ben with my dilemma he said office would call to book me in, they did! Ben came out that same afternoon , fetched required part and fixed the problem. Excellent , reliable and professional ser... See more

Company details

  1. Boiler and Heating Service
  2. Drainage Service
  3. Gas Engineer
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

BK Plumbing & Heating Services is a trusted, family-run plumbing and heating company serving Leicestershire, including Leicester, Loughborough, Melton Mowbray, Syston, and Barrow upon Soar. Established in 2018 by Ben Kunne, who has over 18 years of experience in the industry, the company has grown to a skilled team of eight professionals known for their commitment to quality, customer care, and efficiency. BK Plumbing & Heating Services takes pride in delivering a high standard of workmanship on every job, ensuring each project is completed cleanly, carefully, and with exceptional attention to detail. As a well-regarded and respected business in the local area, BK Plumbing & Heating Services has built a reputation for reliability and professionalism. The team offers a full range of services, including boiler installation, boiler repair, boiler servicing, general plumbing, and 24/7 emergency plumbing support, all provided by fully qualified and Gas Safe registered engineers. Known for competitive pricing and customer satisfaction, the business has earned high ratings from clients who value the team’s expertise, transparency, and dedication to excellent service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Sadly the worst experience I have ever…

Sadly the worst experience I have ever had, from my initial contact 4 weeks ago. My job was cancelled yesterday after I had taken more time off from work, I called them to see what time they were arriving, to be told they could not attend. It would be nice to have been notified.
Total lack of communication, 3 different plumbers on 3 separate occasions. Would not use again & would not recommend to anyone.
Plus I had an email today requesting payment for the job they did not do.
Unprofessional & not bothered.

October 30, 2023
Rated 5 out of 5 stars

This company was amazing from start to…

This company was amazing from start to finish!
Easy communication and service and overall job was on point!
Thank you very much for helping be on such short notice.
I will be sure to call again!!

October 24, 2023
BK Plumbing & Heating Services logo

Reply from BK Plumbing & Heating Services

Hi You've left a great review but only 1* can we request why?

Kind Regards
Bk Plumbing Team

Rated 5 out of 5 stars

Gas fire service

John came and serviced our gas fire.
He did a great job, tidied everything up afterwards and was very friendly and professional.
Would definitely use this company again.

October 25, 2023
Rated 5 out of 5 stars

We had a washer leaking on our shower…

We had a washer leaking on our shower and then a leak in our kitchen sink .All on the same day. We rang and BK plumbing on a Sunday.Came out the next day as we explained we were going away. They came promptly All fixed, neat and tidy work, professional from start to finish. Highly recommend . Thank you

October 24, 2023
Rated 5 out of 5 stars

Simply The Best!

I highly recommend BK Plumbing!
Our boiler ceased firing up soon after the recent floods and John from the team arrived promptly and sorted out the problem quickly and efficiently. Full of knowledge and advice.
We shall always use their top notch service. 👌

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

A1, Professional & friendly.

Got the job done quicker than quoted, proffesional, flooring covered so no mess.
Competitive pricing, very happy with the work completed, will definitely be using this company again.

October 19, 2023
Rated 5 out of 5 stars

Professional and efficient service

I have been using BK Plumbing for boiler servicing and gas safety certification for a couple of years and I am very happy with the quality of service. The office staff are friendly and professional and appreciate having the same knowledgeable and helpful gas engineer every year.

September 26, 2023
Rated 5 out of 5 stars

A difficult project

Mine was a difficult project as it was for my nephew who has mental health issues. BK worked round all of that, making every adjustment to normal working practice necessary and even started work later to make the experience less stressful. The work was second to none and I would thoroughly recommend BK . I will certainly use them again for any work that I need doing

October 2, 2023
Rated 1 out of 5 stars

To much call out charge am very…

To much call out charge am very disappointed

September 27, 2023
BK Plumbing & Heating Services logo

Reply from BK Plumbing & Heating Services

After attending your property and providing you with 3 alternative quotes for works, We arrived with the parts to complete the job, you asked us to complete the job for cheaper and for Cash, we refused the offer and left at your request and now the 1* review has been left.

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