Blackhall Plumbing & Heating  Reviews 79

First scheduled visit was estimator to decide a solution and collect details for a quote. Left me with a diagram. Turns out it was a simple job – just a few short lengths of standard water pipe and half a dozen standard plastic elbows and fittings.
Waited 2 days for a simple quote to be generated, which I accepted. At this point you can of course estimate what you owe so far for the first visit, from the company website.
Second scheduled visit was a plumber to do the actual job. Started with a quick look around, followed by a special shopping trip to the plumbers merchant to get the bits for my job. A small quantity of standard materials that most plumbers would probably carry in their van.
Can’t fault the work itself and the guys were very professional, and they solved my plumbing problem. 5 stars for that.
But the company’s MO seems quite antiquated. My electrician, for example, uses a web app on his mobile phone to create simple quotes during the first visit, and I accept by reply email. Can all be done in 5 minutes. Does wonders for his productivity and quote conversion rate - the bill of materials it generates ensures he has all the correct materials in his van when he comes back.
£171 for a quote, two days waiting for the quote before the actual job can be scheduled, paying for a shopping trip that might have been avoided.
Overall, it turned out to be quite expensive for a small job, I had to arrange to be at home twice, and the overall time from start to finish was longer than it could have been.

Mark was prompt, courteous and professional.

Boiler Service. Company very accommodating with booking a convenient date for the work. Their engineer arrived on time was friendly and efficient and went about the work without delay. Paperwork arrived digitally on the same day.

I have used Blackhall Pumbing for a number of years. Service is always excellent.
A great firm to deal with.

Got an appointment the next day, useful as I was planning to go away for a short trip.
Work to check gas boiler was carried out efficiently. I was given assurance that the boiler was doing well. Good news! Staff member helpful and polite. I was very glad that I was told that carbon monoxide alarm needed to be replaced. Also about correct location for this alarm as I did not know about this.

Always good. The Staff are a pleasure to de4al with and the workers are prompt, polite and cheerful. Their product knowledge is immense.

Gavin's expertise meant that we received a flawless boiler replacement, helped by his patient explanation of the intricacies of the process throughout.

Additionally, his diligence and care meant that the flushing of our radiators afterwards was completed efficiently and importantly without any mess.

Prompt. Good explanation of the work done. Competitive price

Extremely helpful young man . Very tidy worker explaining everything as he went along.
Sorry that I now have to update this review. The Landlord certificate incorrectly detailed that all tests to my boiler failed. I have contacted Blackhall for a corrected certificate to be sent to me ASAP. Several weeks have passed, now, but to date I appear to be getting ignored. I am worried if there is now an incident with my boiler, my insurance will not cover any damage caused. Really disappointed in a Company that I have used for many years.

Timeous, efficient and customer friendly; Many thanks.

Had a boiler service: arrived within the time window, worked quickly and efficiently. Received certificate and invoice promptly.

I had a great experience with P Blackhall Plumbing. Booking the appointment was easy, they turned up when they said they would turn up, completed the job professionally and they left no mess. Highly recommend!

Turned up on time, tidy worker and prompt billing and certification. Would definitely use again

We've used P Blackhall several times now. They turn up on time, do the job properly, and charge reasonable rates. Next time we need help with plumbing, we'll be contacting P Blackhall first.

As usual excellent service from Blackhalls. Kept us informed, solved issues and liassed with our tenant, friendly and helpful. We’ve used Blackhall Plumbing for over 25 years

Very good friendly service from helpful & competent engineer.
Not sure about online booking system: rather de-humanising.

Used for annual boiler service and have used several times in the past. Always arrive in time and provide a good service.

Jay and Brandon were very easy to have around, they got on with the job, communicated well and tidied up after themselves

Excellent business.
Responded quickly and efficiently. The costs were also very reasonable.

I recently had a gas boiler service carried out and was really impressed from start to finish. The Blackhall Plumbing & Heating online booking system is excellent — quick, clear, and very easy to use. The service itself was prompt, efficient, and completely reliable.

A special mention to the engineer who did the job. He was friendly, professional, and extremely responsive throughout, and deserves real recognition for the quality of his work.

Very happy overall with the service from Blackhall Plumbing & Heating and wouldn’t hesitate to use them again.