A huge thank you to Tanya at Blacks, Newbury for all your help with the expedition gear for my son Jack and me. Tanya took the time to go through our equipment list with us in advance and then s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
A huge thank you to Tanya at Blacks, Newbury for all your help with the expedition gear for my son Jack and me. Tanya took the time to go through our equipment list with us in advance and then s... See more
Company replied
Great service and advice. My wife was looking for a new pair of trekking shoes and Zak was extremely helpful and patient, going through multiple options and providing lots of advice. Couldn’t have ask... See more
Company replied
I’d been looking at some hiking boots for a while but needed an assistant to help, I’d previously been served by Ann so asked if she could help me select some suitable boots. Nothing was too much t... See more
I bought a pair on walking shoes online and they were advertised as waterproof but these were seriously faulty after wearing just twice they leaked. tried to contact Blacks to discuss this this was i... See more
Company replied
Written by the company
68-69 Northbrook Street, RG14 1AE, Newbury, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found what I was looking for quickly at a reasonable price and cashier Michael was really pleasant.

Reply from Blacks - Newbury
Had a very good experience today..Michael was extremely helpful in finding the right shoe and fit etc...

Reply from Blacks - Newbury
Had what I needed at a good price, looked after me well.

Reply from Blacks - Newbury
We have just purchased some walking clothing and boots and Ann & Emma at Blacks in Newbury were so very very helpful, thank you guys.

Reply from Blacks - Newbury
Great help by Ann yesterday. I didn't know that Blacks gave discount to National Trust members. She made sure that I got the discount that I was entitled to.

Reply from Blacks - Newbury
Went in to buy a pair of walking trousers. Michael and Tanya were so patient and helpful. With their advice, and no pressure we ended up buying the trousers we wanted plus a pair each of thermal walking trousers, a warm top each, a napsack and some walking boot bags. We obviously spent more than planned but came out feeling really good about it all. Thanks guys

Reply from Blacks - Newbury
Greeted as soon as I walked into the store by two female staff members which were super friendly and made me feel welcomed.
The main reason for my visit today was for a new waterproof coat suitable for all year round. I walked up to the till point and a younger female staff member opned the fitting room door for me so I could try a few items on.
I ended up purchasing the perfect coat that met all of my needs and matched with a great price. Ann was extremely helpful on tills. She gave me all the information I needed in regards to my new coat and the aftercare of washing ect. Overall super friendly team and such a great store! I will definitely be a returning customer.

Reply from Blacks - Newbury
Always a good experience in Blacks. Staff are friendly and helpful. This time I received an excellent service from Michael who helped me select a pair of trainer type boots. He was friendly, helpful and used initiative as he straddled very well my needs alongside those of another customer.

Reply from Blacks - Newbury
Tanya was super helpful. She helped my daughter with her Dofe kit.

Reply from Blacks - Newbury
Excellent service today when buying hiking boots. Michael was very helpful and knowledgeable and polite.

Reply from Blacks - Newbury
Got some incredible bargains at the sale in Newbury and Michael deserves a shout out for great service.

Reply from Blacks - Newbury
My wife and I were exceptionally well looked after when we kitted ourselves out for a hiking trip. Ann deserves a shout out!

Reply from Blacks - Newbury
Bought a pair of boots. Not easy as need to fit orthotics. Luckily was helped by Zak who was very helpful and patient. Thank you Zak.

Reply from Blacks - Newbury
Shopped in store on 15.02.25
Served by young man named Zak. Extremely helpful and friendly. Couldn’t do enough for us. Helped my 13 year old find the right coat for an upcoming school trip to Iceland.
Thank you Zak!

Reply from Blacks - Newbury
A few months ago I went into blacks to look for a new puffer coat during the sale, Finn was very helpful to me in finding one which suited my needs and that was still a good price under the sale. He knew exactly where to direct me and how to meet my needs.
Jack was really helpful in my buying leather hiking boots (always tricky) and some good trainers.
He was well informed about his stock and was confident in suggesting which boots/trainers were best for me. All staff were cheerful and getting a DofE discount was a welcome bonus. Many Thanks!
Jake was very helpful and advised me excellently. What a ledgend
Sam in Newbury was very helpful and knowledgeable when buying a new coat this morning. Husband also had the benefit for staff knowledge whilst buying new boots.
Jack was very useful in helping me find what I needed to get
Jack was very helpful. Actually you could tell the whole team were helpful and helping each other out. It was a pleasure to shop there.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.