Bliss Cars247 - Reading taxis Reviews 

130
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the drivers are extremely polite, exceptionally helpful, and always ensure a completely safe, relaxing journey to the airport. Many people often share wonderful stories about engaging conversations, excellent local knowledge, and pleasant interactions throughout their rides. Some people also felt that the vehicles provided are consistently clean, extremely comfortable, and wonderfully well-maintained for every single trip. Consumers deeply appreciate the remarkably reliable and punctual service, noting happily that they plan to continue using these professional rides for all their future travel.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, professional, and reliable during their journeys.... See more

Service

People report positive experiences with service, highlighting professional drivers and comfortable vehicles.... See more

User experience

Customers had positive experiences with user experience, consistently describing their journeys as lovely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service by driver ID113 to Heathrow, nice and clean car, very polite and humble. I also like his driving skill, very safe. His communication before pick up was great what time he arrives. I’... See more

Company replied

Rated 5 out of 5 stars

Our driver (1113) was absolutely fantastic. Smooth pickup at the airport, great amenities in the car and dropped us right at our doorstep. Had booked it just a few hours ago before leaving, fast and r... See more

Company replied

Rated 5 out of 5 stars

Ashan was very kind and helpful, asked us what music we wanted and if we were comfortable which was really lovely. The car was also very clean and smelt good and the price was very fair for the distan... See more

Company replied

Rated 5 out of 5 stars

Brilliant reliable service. Text and tracking information sent which for us is really important. We used this service for HEATHROW from Reading March 26. Good price and very professional drivers wi... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Transportation Service

Written by the company

Bliss Cars247 - Reading taxis is a leading taxi firm in Reading, offering reliable and convenient transportation for both residents and visitors. Our fleet of modern, well-maintained vehicles, driven by professional and courteous drivers, is available 24/7 to meet all your travel needs. Our experienced drivers are knowledgeable about the local area and can navigate Reading's streets efficiently, ensuring you arrive at your destination safely and on time. Whether you need airport transfers, local trips, corporate travel, or sightseeing tours, we provide prompt and professional service for all your transportation requirements.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(130)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Bliss cars frequently…

I have been using Bliss cars frequently these days and they are absolutely fantastic with their service.

I would highly recommend, than other taxi services or Uber.

September 3, 2024
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for your valuable feedback. We appreciate you recognising our service and hope to serve you again.

Rated 1 out of 5 stars

Used a couple of times and usually no…

Used a couple of times and usually no problems. Ordered for 8:40 when it got to 08:45 I called them they said it was a 15 minute delay. I said I am going to be late for work so they said they will try send someone else. Car didn't get to me till 09:05 so i was late to work. They also said on phone it would be free of charge due to delay then when in taxi the driver asked me to call them for confirmation as he hadn't been told. On the phone the person I spoke to said he never said that when he definitely did. He said he would take £2.00 off the price, the driver said that he had told them a different price from that. Wont be using again.

September 9, 2024
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

We apologise for the negative experience you had on this occasion. I have spoken to my team and they have informed me that due to a a previous customer adding an additional stop your ride which was the drivers follow up job got affected. Indeed they should have called to inform for which they have be firmly spoken to. We value all our customers and work very closely with our team to ensure each ride reflects true customer service standards. We have failed on this occasion for which we would like to compensate your next ride.

Rated 1 out of 5 stars

Taxi driver was rude, took the wrong location and lied about waiting times…

I booked a taxi to woodley park surgery and stated that on the phone, the receptionist said the taxi would be here in 10 minutes and as another taxi had cancelled on me I stated that if it wasn’t going to be 10 minutes it’s okay don’t worry. The taxi took 21 minutes to come. The taxi driver was rude, and when asked where he was taking us as usually they confirm where you’re going, he ignored us. When arriving at the surgery I realised we were at the wrong place and he blamed me, although I gave them the correct address. The taxi driver didn’t alleviate the situation very well and was just rude and basically said oh well

August 12, 2024
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

We do apologise for the inconvenience you have faced on this occasion. After careful investigation I have came to the understanding that our controller did in fact take the correct address down however due to a system glitch the address API's did not pick up the correct location. The booking was made at 17:05; we dispatched a driver immediately and he arrived at the location at 17:18. The 13 minutes were the time it took to get to the destination. With the driver not behaving in an appropriate manner. I have spoken to him and explained that there are certain standards that we must follow and no negligence shall be accepted in the future. We hope to have you use our service again so that we can reflect the true vision and standards of our business.

Rated 5 out of 5 stars

Great company

5th time I’ve used Bliss Cars and they’re on time, friendly and a pleasure to to deal with.
Thanks again and look forward to using you in the near future

August 8, 2024
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for your valuable feedback. We look forward on serving you again.

Rated 4 out of 5 stars

Driver on time

Driver on time. Contacted me to let me know when he arrived.
Helped with luggage.
Safe driving and also manage to avoid the roadworks on M4 to save us some time.
Drivers name nazir ahmed.

July 11, 2024
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Dear Bhroma,
Thank you so much for your kind words! We’re delighted to hear that you had a smooth and timely journey with Nazir Ahmed. Your feedback means a lot to us we’ll be sure to pass along your appreciation to him. We look forward to welcoming you again soon!
Warm regards,
Team Bliss Cars247

Rated 5 out of 5 stars

Travelled with Nazir Ahmed to Heathrow

Travelled with Nazir Ahmed to Heathrow. Arrived on time, waited because my son wanted to write son cards and dropped promptly at Heathrow. Professional and Value for money is how I would rate the service.

January 13, 2024
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for using our services. It was a pleasure serving you.

Rated 5 out of 5 stars

Always a superb service

Superb service Blisscars are the only taxi service I use now , they are always on time , polite caring drivers and there prices are very fair , Thankyou Blisscars.

November 21, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for choosing Blisscars247. We appreciate your feedback and look forward on serving you again.

Rated 5 out of 5 stars

Got picked up from aftab yesterday and…

Got picked up from aftab yesterday and this morning well I can’t say enough of what a great man he is. Yesterday he went out of his way to help me and my children he really is the best driver ever can’t thank him enough

November 13, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for using Blisscars247.We are pleased to hear of your experience. Blisscars247 works closely with their team to ensure our services are maintained at all times. Mr Aftab is an asset to our team.

Rated 5 out of 5 stars

Great experience

Great experience , picked by Nazir Ahmed and the journey was smooth

October 22, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for using Blisscars247. We appreciate your feedback.

Rated 5 out of 5 stars

Great experience

Great experience. We had Nazir as our driver and he was exceptional. Tony

October 15, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for appreciating our services.

Rated 5 out of 5 stars

Thanks to aftab

Thanks to aftab

Lovely journey

October 4, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for travelling with Blisscars247.

Rated 5 out of 5 stars

Shamsaddin was so lovely and prompt…

Shamsaddin was so lovely and prompt picking me and my friends up. He was so polite and lovely to talk to on our journey home. Would recommend and use this company and specifically his services again.

September 30, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

We work very closely with our drivers to make sure that customer service standards are always maintained. We are pleased to hear of your experience and hope to see you on board again.

Rated 2 out of 5 stars

I booked this firm in January for an…

I booked this firm in January for an event in August. I used them as they used to be contracted to our Company. I received a quote by email confirming the price each way. The day arrived and I got a call from the driver to tell me he was waiting for me. However he was waiting at the wrong pick up. He then tried to drop us off at the wrong drop off point. On the way back we stood waiting at the pick up point only to get a call that he was waiting elsewhere. I even sent a screenshot in my email of a map of where we would be. When he dropped us off he never had a card machine and he charged us £10 more than the quoted price. All he kept saying was we needed to contact the office. Absolutely furious. I emailed them Monday morning first thing and again today. It appears that they are ignoring my email as I have requested a refund for £10 and not had a reply. Don't quote a price and then not honor it. Not a Blissful experience. The drivers were polite and the cars very nice but the rest of the service not so nice.

August 19, 2023
Unprompted review
Bliss Cars247 - Reading taxis logo

Reply from Bliss Cars247 - Reading taxis

We appreciate your feedback and apologize for any inconvenience you experienced. Your input is invaluable in helping us improve our services. We have since taken steps to address the issues you raised and enhance our overall customer experience.
If you can kindly share your booking details at admin@blisscars247.com. A member of management shall get in touch.
Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Excellent service phoned me when they…

Excellent service phoned me when they couldn’t find me at pick up point from concert stayed in contact while finding me , very helpful with pushchair etc and polite cant fault them .

July 22, 2023
Unprompted review
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Reply from Bliss Cars247 - Reading taxis

Thank you for appreciating our efforts. It was a pleasure serving you.

Rated 1 out of 5 stars

Certainly not a bliss experience

Had booked with Bliss 247 to take me to an event, taxi was all booked and confirmed only to be contacted the afternoon before the booking to say they had cars broken down and shortage of drivers and had to cancel our booking. Wouldn’t recommend them as a reliable company.

July 22, 2023
Unprompted review
Bliss Cars247 - Reading taxis logo

Reply from Bliss Cars247 - Reading taxis

We apologise to hear of your experience. We undergo regular training to ensure our drivers and inhouse staff are providing the best service possible. We wish for you to try our services again, definitely your views of the company will be positive.

Rated 5 out of 5 stars

Great Service

Great Service, friendly drivers. Prompt and professional. Thank you !!!

June 24, 2023
Unprompted review
Bliss Cars247 - Reading taxis logo

Reply from Bliss Cars247 - Reading taxis

Thank you for your feedback.

Rated 5 out of 5 stars

Excellent service

Always booked cars through Bliss 247 for airport runs. In particular, Nazir has been excellent, always on time, very polite, a pleasure do deal with. I highly recommend Bliss Cars 247 and Nazir.

June 24, 2023
Unprompted review
Bliss Cars247 - Reading taxis logo

Reply from Bliss Cars247 - Reading taxis

Thank you for your appreciation. We work very hard to ensure our service is of the best standards. Your feedback motivates out that we are heading in the right direction. we hope to see you on board again.

Rated 2 out of 5 stars

Late for work because of these

Booked my taxi for 1:30 so I can get to work on time and they ring me at 1:26 to say they're going to be late so they have booked me a taxi with some other company on my behalf but for more money without my consent lol shocking service for sure will not use these again

June 19, 2023
Unprompted review
Bliss Cars247 - Reading taxis logo

Reply from Bliss Cars247 - Reading taxis

We appreciate your feedback and apologize for any inconvenience you experienced. Your input is invaluable in helping us improve our services. We have since taken steps to address the issues you raised and enhance our overall customer experience.
If you can kindly share your booking details at admin@blisscars247.com. A member of management shall get in touch.
Thank you for bringing this to our attention.

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