Blue Star Developments Reviews 222

Dealt with Sophie and Nathan at this company, great service provided by both in getting a cat flap fitted would highly recommend

We used this company to replace a leaking skylight. At the beginning, they appeared professional, fixed the leaking problem with the new skylight, and the work came with a 10-year guarantee, which gave us confidence, especially as this was a service costing several thousand pounds.

However, after the skylight was replaced, the room became draughty and cold, with noticeable cold air coming through. I reported this issue to their customer service team, and they arranged for the original installer to come and inspect it. Unfortunately, the installer agreed to attend several times but failed to turn up on multiple occasions. In the end, the matter was simply left unresolved after we had been let down repeatedly.

To be clear, even if the installer had attended the inspection and concluded that there was no issue with their workmanship, or that they did not know how to resolve the draught problem, that would still have been far better than repeatedly agreeing to come and then failing to turn up. The most disappointing part was not only that the issue remained unresolved, but that we were repeatedly let down after being promised a visit.

We are extremely disappointed with how this issue was ultimately handled. This is not the level of aftercare I would expect for a skylight installation costing thousands of pounds, especially one advertised with a 10-year guarantee. Anyone considering using this company should think very carefully before proceeding.

Fantastic workmanship fitting 2 velux windows. Great communication with Nate and the team, who went above and beyond to ensure the job was completed perfectly for a reasonable price. Even fitted them to ensure a plasterer was not needed. Honestly a fantastic company that I would recommend to anyone.

I contacted Blue Star Developments regarding a problem with a velux window, I was contacted by Nate who requested Photographs which I provided. I held my breath waiting for a quote ( these things are surely never cheap?) To my amazement Nate identified the problem and gave me the information required to do the fix myself. This is so refreshing these days to find a company that aren't about ripping people off. Thank you Nate, I wish you all the success in the world...and your company will be the first one I ring in the future if the need arises.

If I could give 10 stars I would. Nate actually didn’t do a job for me. He told me how to do it myself and didn’t charge me for his time or advice. I’m definitely using him for the next time I need help. He is clearly extremely trustworthy and goes above and beyond on customer service. Thank you so much.

They were really helpful from the start. Quick to reply to the enquiry. Fixed my KeyLite window leaks in a couple of hours and had no problems since. Left the place tidy and offered guarantees on the work. What more can I say! Would definitely use them again and have recommended them to my neighbours.

Excellent communication , prompt response and very courteous . This was just up to getting them to come out . Would definitely use them again .

Great Staff. Repaired the broken glass on my velux window. Quick & effortless,

Thanks L

I contacted this company to complete work on my home and received excellent support and advice throughout. Communication and customer service were consistent while I was deciding on my requirements.

On the day the work commenced, I was notified within an hour of arrival, which suited my busy schedule. The work was completed promptly, and the area was thoroughly cleaned afterward.

I am very satisfied with the service provided. Their expertise was evident, as they clearly explained each stage of the work and the reasons behind it.

I would highly recommend this company for future projects and have already shared their contact details with friends.

Our loft window was repaired by the team at Bluestar last week and we’re really pleased with the result. Communication was great throughout, they were punctual on the day, and the workmanship was excellent. Would highly recommend.

This firm are brilliant! My initial enquiry was dealt with within ten minutes. I was given lots of information about what the job entailed and an excellent price. The workmen arrived ten minutes before the earliest estimated time and were very polite and efficient. They did a super job and cleaned up afterwards. I would not hesitate to recommend them to anyone.

Very prompt efficient and helpful

These guys are top notch, from the first conversation with Nathan, through to completion of the necessary works. Thoroughly recommended.

Bluestar did a great job. They arrived when they said they would, quoted a very fair price and completed the job quickly and efficiently. From first enquiry to completion of job only three weeks. Delighted with the whole process, would highly recommend them.

It was very easy to communicate with Sophie as she was lovely and made the process of getting a cat flap installed quick and painless, and for the best price in the area too! The engineers were also very helpful, kind, and were in and out in less than half an hour.

Sophie and the team were very efficient with their work. They fitted the window professionally and left the room clean and tidy.

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service. The fitters arrived, fitted and left quickly. The cat flap was a bit faulty and I called a few weeks later to report. They came back, changed the flap straight away and it was sorted. I had paid and they could have easily dismissed or ignored me, but didn't. One very happy customer and they all deserve a big thumbs up 👍

Brilliant service from Nathan and the team. Had a great experience from them replacing my glass to adding my cat flap. Good communication and the work they did you could tell they were professionals and made sure they cleaned up after themselves. Would highly recommend and would definitely use again if I need any work they do doing. Thanks again 😻

Really great service from initial enquiry through to installation- highly recommended

We asked these guys to fit a cat flap into a glass panel for our Velfac windows.

Whilst they can fit to most windows, Velfac is one of the ones they can’t fit to. However, they tried their very best to help and made the glass panel for us with the cat flap fitted in to for us to get Velfac approved fitters to swap out. They made it quickly, delivered it within a 2 hour time window and were super helpful with quick responses to questions I had along the way. The quality was excellent and I couldn’t be happier. Thank you!