Blue Star Developments Reviews 224

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, friendly staff. Many people highlight the exceptional customer service, noting the team's helpfulness, responsiveness, and clear communication from initial inquiry to job completion. Reviewers frequently mention the efficiency of the work, the promptness of the engineers, and their attention to cleaning up after themselves. However, some customers also noted issues with reliability, specifically mentioning instances where promised visits were repeatedly canceled or not honored, leading to disappointment with how their concerns were handled.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

People report positive experiences with staff, highlighting their professionalism and efficiency. Customers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start Sophie provided the right level of contact and support. Nathan did the survey at the time agreed and even better actually turned up when they said they would. Fully explained the... See more

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

From the very start Sophie provides the right level of contact and support. They call and conduct site surveys when they say they will and are clear with their pricing and work schedule. The ordering... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.8

Excellent

TrustScore 5 out of 5

224 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing

I had 3 flat velux windows fitted by a builder 4 years ago, and 1 of them constantly leaked. I lost count of how many times the builder came back and didn’t fix it properly.
I contacted Blue Star Developments. Nathan come out and within minutes of looking at it, he knew what the problem was. He fully explained what the issue was, and fixed it straight away. When I tried to pay him, he refused to take payment until after it rained, to ensure he had fully fixed the problem. Within the week, thanks to the good old British weather, we had torrential rain. I came down the following morning, and the window hadn’t leaked. What a relief!!! I contacted Nathan, and made my payment.
I wished I’d have contacted him 4 years ago!!
Nathan was a breath of fresh air… a genuine guy, who turned up when he said he would, fully explained everything, who doesn’t try and rip you off, or give you a extortionate price. It’s a shame other trades men aren’t the same.
Thank you so much Blue Star Developments

August 17, 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional and rude

Unprofessional and rude. I paid £100 for a catflap, only to be broken off a few hours later and he blamed it on my door.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great work

I enquired about a cat flap and they got back to me within good time and at a reasonable price.

Communication was great with Sophie and she was extremely polite and helpful.

Nathan and Jack turned up and done a great job! I would certainly recommend this company for any future work on my windows or double glazing

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication and a good job, well done!

Had a cat flap fitted that other providers either ignored the opportunity to quote for or said couldn't be done, probably due to the "lower" value of the work compared to other window/glazing based installations.

Communication from Sophie was fantastic throughout from quoting to on the day updates and the two lads that came did a fantastic job and even hoovered up after themselves.

Great experience and cat flap looks great!

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service Velux windows

Nathan and his team where very professional in communication and workmanship, a rare thing today I might had. No problems at all in installation and service. Would recommend highly. Thankyou Nathan.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Velux window urgent replacement

Had several people come and quote for a velux replacement window, Nathan speedily came to review the window in person ( others asked for photos, which doesn’t give a clear view of the job)
He gave an extremely reasonable price and understood the need for the job to be done asap.
Communication throughout was superb, reassuring and knowledgeable.
The job was completed to an excellent standard and offered further advice going forward and without trying to get an extra buck on top of the agreed price.
All in all if there is need for any of the services Nathan and his team provide then I will be using them without a doubt.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service with excellent communication throughout the process. Friendly and efficient and great price. Highly recommended. Can I give 6 stars??!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Would really recommend

Would really recommend
Good communication via email re initial
Quote and appointment time / date .
Arrived on schedule carried out the work to a high standard.
Very happy
Thank you

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and professional

From start to finish Nathan,Jack and Sophie have been very professional, friendly and fast. The enquiry was handled immediately,
the quote was fast and installation before the promised date. I am extremely happy but my three cats more so!

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great service, fast and efficient. Communication was excellent throughout and I'll be recommending this company to family and friends. Thanks!

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Very polite, quick and made a great job of it 👍🏼

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Arrived on time and communicated well through the process.

They did a great job and everything was neat and tidy when they left.

Would highly recommend.

January 20, 2024
Unprompted review
Rated 1 out of 5 stars

Don't turn up

Booked 2 Fridays off and let down both times by noone turning up. It was supposed to be a 90 pound call out if I didn't go ahead with the work but I don't get compensated for losing money to sit in twice and no one comes. Would not recommend this company at all.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing job

Amazing job. Only took a week from taking measurements to getting fitted. The guys were lovely, super fast at fitting the glass and also a little bonus of fixing my sticking door! Definitely recommend!

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Velux Window Repair

Nathan is very knowledgeable about Velux windows and carried out the repair with a minimum of fuss.
I would have no hesitation in recommending Blue Star if you have a Velux problem

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I've had the dog flap that was arranged and installed a while now. I had wanted a set up but hadn't been able to supply a flap myself and arrange some work that would be required in order to install the flap where I wanted it. They professioally came up with a solution no one else had, arranged parts and materials including windows and UPVC pannels and installed the flap to excellent standards, it looked really smart and everyone I spoke to was very friendly and easy to deal with. I have recommended them to a few people now.

November 29, 2023
Unprompted review

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