Blue Star Developments Reviews 224

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the professional, friendly staff. Many people highlight the exceptional customer service, noting the team's helpfulness, responsiveness, and clear communication from initial inquiry to job completion. Reviewers frequently mention the efficiency of the work, the promptness of the engineers, and their attention to cleaning up after themselves. However, some customers also noted issues with reliability, specifically mentioning instances where promised visits were repeatedly canceled or not honored, leading to disappointment with how their concerns were handled.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

People report positive experiences with staff, highlighting their professionalism and efficiency. Customers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start Sophie provided the right level of contact and support. Nathan did the survey at the time agreed and even better actually turned up when they said they would. Fully explained the... See more

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

From the very start Sophie provides the right level of contact and support. They call and conduct site surveys when they say they will and are clear with their pricing and work schedule. The ordering... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.8

Excellent

TrustScore 5 out of 5

224 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seamless and reliable

Had a cat flap put through a French door. Not only was this the cheapest quote I had but everything was seamless . Done quickly , glass made quickly, kept up to date with appointments by text with Sophie . All very good from start to finish and very reliable. Would recommend. Thanks

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience fitting cat flap

Sophie and the team did an amazing job fitting a cat flap in our house.

We have folding doors with interior blinds built in and so couldn't get a cat flap installed in the doors themselves.

We called loads of companies who told us that we needed to replace the entire glass and they wouldn't consider going through the wall next to the door.

We found Blue Star Developments and they were so helpful.

Sophie and her engineers had no problem installing it through the wall.

They arrived promptly, were polite and friendly and had the job done in an hour and cleaned up after themselves.

The cat flap looks great and really solved a problem for us in our new home.

Really recommend them.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Wow… What a team

Wow… What a team
I recommend Bluestar for problems with leaking velux windows
I have 2 velux windows in a 17 degree pitch tiled roof, fitted 23 years ago
They started leaking a couple of years ago when we had heavy blowing rain
After much research I chose Bluestar because of their positive reviews
I rang lovely Sophie she asked me to send photos via WhatsApp and they diagnosed the issue and arranged an appointment a week later
Nathan and his co worker arrived on time, took the windows out and showed us how moss had grown under the seals (the seals were perished)
Regular maintenance is the key with these windows to prevent problems. I wish I had know that!
An hour later the windows were cleaned, re sealed and back in situ with a 1 year guarantee
Nathan has a wealth of experience and will give you an honest assessment he is the man to go to if you have a velux problem

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

New Rooflights

I had 2 new Velux rooflights fitted in my kitchen.
They arrived promptly on the date arranged and did an excellent job fitting the rooflights. They were clean and tidy leaving no mess at all.I would not hesitate in recommending them.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience start to finish

What wonderful folks they are from initial phone call to repair, excellent service knew exactly what they were doing, job faultless and everything clean when they left… have absolutely no issue recommending them

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie and the team did an amazing job…

Sophie and the team did an amazing job installing a microchip cat flap into the tripled glass french doors, I wouds like to thank them for there patience and a perfect job with excellent customer service and communication from start to finish - good company highly recommend

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie and the team did an excellent…

Sophie and the team did an excellent job removing and installing a velux window in the roof. Quote was easy and proffesional. They where extremely knowledgeable, and came in at a fair price. They where selected based on how they came accross, the good level of communication and explanation of what was required, techncial knowledge and there trust pilot score. Which I'm keen to add too as its well deserved for a job well done.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

(ve)LUX repair and service.

A great experience from start to finish. Sophie in the office is polite and efficient. The fitters turned up on time and completed the Velux repair. They then had time to service our 4 Velux windows and we are very happy with the service. Can recommend.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Superb Experience

A superb experience from the booking to the fitting of our cat flap.

Sophie in the bookings office was a pleasure to deal with and super efficient.

The guys came out bang on time and fitted the flap brilliantly, with an efficiency I haven't experienced before with this type of job. They cleaned up after too.

An all round outstanding experience, I would not hesitate to use this company again and would recommend it to all my friends. Thanks to everyone at Blue Star!

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company! Answered all my questions in relation to the installation promptly.
The gentlemen who came out to install the cat flap in my wall were polite, courteous, and professional throughout. They worked quickly and tidied up after themselves.
Would highly recommend.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best repair services we have come across !

One of the best repair service appointments we have experienced over the last few years ! Not easy these days ! Sophie co- ordinated everything from their office base flawlessly, asked for fotos / ID‘d the type of window and arranged for a swift visit. Impeccable communication all the way. When the lads did come, they were on time, called us 20 mins before arrival to say they were on the way.

They were polite, knowledgeable and reasonable! They sorted our non closing, snapped motor Velux window for us there and then! Could not have done more or better - we would give 6*‘s …if we could ! Perfect all round Many Thanks to you all at Blue Star ⭐ ⭐ 🌟 ⭐ ⭐ 🌟 !!!

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Changed two failed velux units

Changed two failed velux units. Found out one frame was rotten and sourced a replacement from another job in weeks saving us loads of money. Will use again in future for any velux issues.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

I contacted a few companies regarding…

I contacted a few companies regarding fitting a dog flap. This was the only company that was quick to respond, provided a quote and contacted me regarding a slot to book in. Sophie's customer service was great and she followed up to book when I was unable to do a certain day that they were available.
The team arrived on a Saturday!! (I work so this availability was great), they were quick and efficient and were willing to stay to help me and talk through how the flap worked.
What a great company - I would definitely recommend and use again if needed.

November 2, 2024
Unprompted review
Rated 5 out of 5 stars

I needed a repair on a Velux window

I needed a repair on a Velux window. Sophie at Blue Star gave me a quote which I accepted with a deposit agreed. The repair was carried out when the part arrived and the Velux repair fitting team did a quick and efficient job. Don’t hesitate to use them. They are genuinely efficient, helpful and excellent value considering they had to travel 2 hours to my house.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

We moved house and the velux windows…

We moved house and the velux windows had been neglected. After installing new glass, resealing and servicing velux now look as good as new. Nathan the engineer was really knowledgeable and helpful. Would highly recommend.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Sophie was so efficient from the start…

Sophie was so efficient from the start and very friendly and reassuring. She kept me up to date with proposed dates for the engineer to call and when Nathan and Jack called - on time - they were superb as well.
The whole experience by today's standards was almost too good to be true. Great team, well done.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute five star service, highly recommended

I honestly can’t recommend the business highly enough. They responded promptly to my initial email query, Sophie was so efficient and helpful and booked me in within a week. I was kept informed throughout, the fitters arrived within the promised window, were courteous and extremely efficient and my cracked Velux pane was replaced well within the promised one hour timeframe. So very happy with every aspect of their service, thank you to all.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

The whole team is excellent with very…

The whole team is excellent with very speedy responses and arrangement ! Sophia is very polite and patient with answering questions and Nathan the team comes punctual and explains very clearly what wrong with my velux window and what can be done. The cost is very reasonable. 100% recommended !

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement Velux Window

Was slightly hesitant to place order as quote seemed really inexpensive. How wrong can you be.
Nathan visited to survey for replacement velux window and explained everything clearly including it could be completed from inside, as we have good access to the loft, so we didn't need outside scaffolding. Hence inexpensive quote.
Communication with Sophie was excellent and Nathan and colleague turned up exactly on time to complete the replacement.
Very courteous, friendly and professional and removed all waste once job complete.
Would highly recommend.

September 26, 2024
Unprompted review

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