Blue Star Developments Reviews 225

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people noted the efficient and quick completion of jobs, along with great communication and a commitment to customer satisfaction. However, some customers also noted issues with follow-up appointments, mentioning instances where promised visits were repeatedly canceled or not honored, leading to disappointment in how these issues were handled.

What people talk about most

Service

Customers had positive experiences with service. Reviewers frequently praise the professionalism, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start Sophie provided the right level of contact and support. Nathan did the survey at the time agreed and even better actually turned up when they said they would. Fully explained the... See more

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

From the very start Sophie provides the right level of contact and support. They call and conduct site surveys when they say they will and are clear with their pricing and work schedule. The ordering... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.8

Excellent

TrustScore 5 out of 5

225 reviews

5-star
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3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A more accurate review

I’m struggling to understand why some of the reviews of Nathan and his team are so outlandish. Nathan came across as the most knowledgeable of the Velux approved fitters. His team were punctual, respectful and efficient. A minor issue was corrected swiftly and without fuss.

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS !

AVOID AT ALL COSTS
Rip off merchants promise you a lot and deliver poor quality work .. that is when they decide to show up ! Poor communication, don’t show up ! Poor quality work and I’m still waiting for them to come and rectify their poor work .. get fobbed off daily but quick to take your money they are also very passive aggressive .. oh and Nathan bear in mind this day and age many people have cameras in their homes !! Disgusting behaviour. I won’t hold my breath on them coming to sort their crap work.rather not have them back but sadly I paid my money out for this. I wish I had paid more attention to the reviews on here .. let me guess their response to me .. have never heard of me.. laughable !

May 29, 2023
Unprompted review
Blue Star Developments logo

Reply from Blue Star Developments

Thank you for taking the time to review, unfortunately i have searched our database of previous customers and your information is not on our system, we do not recognise your name and I believe that we have not done any work for you and feel like this review is either a mistake like the last two one star reviews are or fraudulent from a bitter competitor. If it was not fraudulent you would have disclosed your true identity and not just smith!!! No previous reviews!! No customer contact from anyone called smith!!!

If you could please contact me on 03337721851 to discuss this matter further and to get to the bottom of an issue you have brought up i would be happy to assist you further if this is even true!!

Furthermore we here at Blue Star Developments, we don’t do shoddy work nor ignore customers, so to claim we have done poor quality work when every other customer on here specifically states otherwise why would we do this when it clearly goes against the ethos of our company. We are honest, trustworthy, hard working. Just like the rest of our reviews state! Is everyone else wrong or is it just you? We are only human and yes we can make mistakes but if we were to make a mistake we would discuss this with our customer and rectify this accordingly. Hence why we have amazing reviews and comments regarding our customer service.

I don’t know who you are or why you have not bothered to discuss this properly with us before attempting to ruin someone’s business. Unfortunately we are unable to control people’s actions but we bend over backwards to help our customers as and where humanly possible so your comments are not only untrue and unfair but also disrespectful and unjust, life is difficult enough for everyone right now without creating more drama.

Thankyou



Rated 1 out of 5 stars

The GPS tracking system is crap

I have used blue staff for years probably still will but there's one gripe I've got And that is blue star allow you to gps track the buses which is all fine and good until the GPS Tracker isn't on the bus or isn't turned on so you stood around at a bus stop white in half an hour and then when you finally decide to make a move the bus turns up and disappears because you've walked 3 steps away from the bus stop

June 25, 2023
Unprompted review
Blue Star Developments logo

Reply from Blue Star Developments

Hi there. You have the wrong company. We are a building company working in the construction industry. If you would kindly remove this from our trust pilot.

Many thanks

Rated 5 out of 5 stars

Friendly and efficient!

Lovely guys fitted my car flap quickly and perfectly, very friendly, knowledgeable and efficient! Wonderful to communicate with from start to finish.
Sophie was particularly helpful!

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Enquired about a cat flap as my…

Enquired about a cat flap as my hooligan cats had broken the plastic bit chasing each other like bats out of hell.
V lovely company could have taken my money and fit a new one but instead sent me a link to order the broken part and I got sorted for the princely sum of £5.99.
Would def recommend as that customer service will bring me back if I ever need anything again or the feral beasts break it beyond repair....

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing friendly team.

Nathan and Jack arrived on time to fit my cat flap, with only 30 minutes notice. They did the job quickly and efficiently and cleaned up after themselves. Nathan and Jack were super friendly and chatty throughout their time in my house, as a single female, I am always uncomfortable with tradesmen in my house, but they made me feel very at ease in their company. They made a big fuss of my cats and explained the workings and of the cat flap in detail.
Highly recommend this company. Great professional service with a smile and a pleasure to have them in my house.
I now have 2 happy cats who can come and go at their leisure. Thank you. Great work.

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

From making the enquiry to fitting a large piece of glass with a cat flap was only a couple of weeks. Nathan always gave us a head up to what time he was arriving. Everything works, fits and looks great. We did have a slight issue with a trim coming apart and he was back and it was fixed within 24 hours no problem. Would highly recommend.

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Would hundred percent recommend these guys, had some old velux windows that another company told me needed replacing. A friend recommended I try these guys before committing to costly replacements and I was so impressed with the service and how they went out of their way to repair my windows, saving me time and money. Great communication and customer service.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great job done

Nathan did a great job despite so many obstacles. He's always been friendly and reliable, a good communicator. Very pleased with the results.

September 10, 2022
Unprompted review
Rated 5 out of 5 stars

Nathan and his team were exceptional in…

Nathan and his team were exceptional in their supply and fitting of our super expensive, heavy and huge roof windows!
Can’t highly recommend Nathan enough as his down to earth manner, straight talking no-nonsense is exactly what you need when dealing with Velux.
Thank you Nathan and Jo for your hard work!

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Five Star Customer Service & Excellent Workmanship

I moved into a "project house" a couple of years ago, the intention was to do it up as we went along. Fortunately for us a good friend recommended Blue Star Developments so we managed to ditch the DIY plans and get in the professionals. We started with a new roof and velux windows, we felt that we were advised on the best solutions for both our budget and a quality finish. We found Nathan approachable and efficient, he made time to discuss our ideas and offered practical solutions. Over the course of the last two years even with the constraints of COVID we have used Nathan and his team for several internal developments and the outcome has always been the same, a great finish and price. Our latest project has been the utility room and yet again we are thrilled with the workmanship and service provided with Blue Star. I have a small business myself and one of the benefits to using this company is that they have always been flexible in their approach and worked hours to suit our needs.
I recommend this company to all of my friends and family. Nathan and team, you are amazing, thank you.⭐⭐⭐⭐⭐

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

I made an enquiry over the last bank…

I made an enquiry over the last bank holiday. Was responded to within an hour. Just had my cat flap installed. Friendly reliable company, happy to give them my business and a great review.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Four velux windows

I have recently reconfigured my loft conversation which require 4 velux windows. Nathan is very knowledgeable and I got just what I required. They were very respectful and clean and tied workmen. I can highly recommend Blue Star Developments and Nathan in particular.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Very personable service and…

Very personable service and communication. Nathan measured up and returned to fit our catflap just over a week later. Was a bit later than arranged on the day but called to apologise. Completed the job really quickly and efficiently and even fixed the sticky patio door as a favour while he was at it which was very generous.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Super quick service!

I enquired about having a cat flap fitted into a glass back door on a bank holiday Sunday expecting a couple of days for a response. Sophie got back to me almost immediately and Nathan had fitted the cat flap by the Thursday! Super fast service and I am so happy with the results!

September 3, 2022
Unprompted review
Rated 5 out of 5 stars

Really recommend blue star…

Really recommend blue star development's.
After ringing around numerous companies only to be told they didn't repair Velux windows. This was the only firm to come out and reseal all 4 for a very competitive price. From Sophie in the office to Nathan and Jo, service engineers. I found them informative and professional.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great guy who came

Great guy who came, super busy and
was rather late but kept us informed. Very neat job of installing the cat flap into the front door. Now just got to train the cat how to use it.

August 21, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic work, nice people!

Nathan and Joanne came last Friday to do two replacement velux glass in my loft windows. I have had had trouble getting these replaced and have had a previous installer refuse to do it. I was thinking that there would be a problem...I got the Blue star number via google, so wasn't holding out much hope. How wrong was I was. Firstly the call centre kept in touch with updates, then on the install day Nathan called to give me an ETA (always appreciated). It was such a hot day, I wouldn't have like to be working up in the loft in that heat. They were so cheerful and friendly and got the job done quickly and efficiently. The price was £100 cheaper than the previous guy who refused the work. Nathan and Joanne, thank you for a job well done at a good price - Much appreciated, I am delighted and would recommend you 100%

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing work and lovely people

Really really lovely people! Communication was brilliant throughout and we’re so pleased with the work that Blue Star did replacing some broken velux blinds for us. They were so helpful and worked so fast and all during the hottest day of the year too. Would definitely recommend!

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

Bluestar developments recently replaced…

Bluestar developments recently replaced the glass in my 30+yrd velux windows. Nathan who came out was polite, professional and I found him to be very trustworthy. Im very happy with the window replacements. They also came out on a Saturday to repair the same velux windows which my roofer had broken. I recommend Nathan and Bluestar highly and wouldn't use anyone else.

August 6, 2022
Unprompted review

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