Blue Star Developments Reviews 225

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people noted the efficient and quick completion of jobs, along with great communication and a commitment to customer satisfaction. However, some customers also noted issues with follow-up appointments, mentioning instances where promised visits were repeatedly canceled or not honored, leading to disappointment in how these issues were handled.

What people talk about most

Service

Customers had positive experiences with service. Reviewers frequently praise the professionalism, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start Sophie provided the right level of contact and support. Nathan did the survey at the time agreed and even better actually turned up when they said they would. Fully explained the... See more

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

From the very start Sophie provides the right level of contact and support. They call and conduct site surveys when they say they will and are clear with their pricing and work schedule. The ordering... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.8

Excellent

TrustScore 5 out of 5

225 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

What a waste of time

What a waste of time! after arranging an appointment with Blue Star, They never showed up! Then after I contacted them asking "where are you"?, they rearranged and again never showed up. then the day after the appointment I receive a call telling me they would be with me in an hour. This company is a joke! If you have nothing to do with your life and want to be spoken to as if you're an idiot this is the company for you, if not find someone else.

"if you don’t ever have anything nice to say then it’s best to say nothing at all". lol just what a company like yours hopes for.

August 6, 2022
Unprompted review
Blue Star Developments logo

Reply from Blue Star Developments

Hi James. Thankyou for your feedback. We appreciate customers letting other customers know about their experience with us.

Please can we point out that this was purely a mix up from our office staff and an actual typo that got you booked in on completely the wrong date. Unfortunately our staff prefer to work from home these days after the lockdown and it was a slight miscommunication between two members of staff what led to this happening, we are only human and these things do happen on rare occasions, I can only sincerely and genuinely apologise about this situation occurring and we have put measures into place to attempt for this not to happen again.

However… a member of our team called you and spoke with you directly and you were shouting down the phone in a threatening and aggressive manner to a female member of staff I may add, when all we tried to do was offer you an apology and an explanation and offer to come to do your job free of charge for wasting your time as a gesture of goodwill. We attempted to rectify this mistake on our part but you would not listen to the point that the lady in question was attempting to say to you, she then also refused to be spoken to like this and said she was going to put the phone down on you. I cannot fault her for doing this at all. She was actually very upset after the manner in which you spoke to her. I personally find it deeply alarming and worrying that you deem this as acceptable speaking to women in this way.

You can clearly see from our other 100+ positive feedback that this is not how we operate at all and even more not a true reflection of how we are as a business. What is more evident and clear to see if you click onto your profile on here is that you only leave negative reviews and have never left a positive review for anyone on trust pilot although it seems just as we have done everyone has tried to rectify any issues with yourself beforehand.

Im not sure if you have heard this quote before James but if you don’t ever have anything nice to say then it’s best to say nothing at all.

Rated 5 out of 5 stars

Cat flap , amazing

Had cat flap fitted with new glass door . These guys were great value , great communication throughout , quickest fitting time out over the others that actually got back to me , friendly fitters and Sophie in the office was especially helpful . Would highly recommend .

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Jim and Helen

Nathan is very knowledge about velux skylights. He quoted a fair price. His friendly team arrived on time and did a great job. I would thougherly recommend his company.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend

Quick responses to initial and follow-up enquiries. Accurate price quotations, and breakdown of what it was for. Job done quickly by friendly team, explaining that to do, and what they've done.

Would recommend definitely.

July 1, 2022
Unprompted review
Rated 4 out of 5 stars

Velux window Installation

We had a new velux roof light fitted as a first time installation.
Nathan advised me on the best type of window for our roof and I found him to be very knowledgeable in general regarding my roof set up.
Sophie in sales was also very helpful in organising a convenient time/date for installation working around the weather and my shifts.
Paul and Sam did the installation and found them to be polite and very hard working and arrived early to get started.
I found the cost to be competitive and in line with what I was willing to pay.
The window has been in for nearly 3 weeks so far with a good mix of rain/hail and sunshine and seems to be fine.
Many thanks Blue Star 👍

June 4, 2022
Unprompted review
Rated 5 out of 5 stars

Totally recommend

Phoned this morning within 3 hours cat flap in. Excellent service man so friendly and helpful. Totally recommend.
Lisa

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Nathan and Jeanette arrived when they said they would. Fitted the new window glass very quickly and efficiently. I thought it was quite reasonably priced. I would recommend them to anyone.

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We have had almost a year of trying to find someone to fit our windows. Most didnt turn up, and when they did they had no clue what they were talking about/or didn't return our calls etc etc the usual. I am so pleased I found this company. Nathan outshone the rest with an obvious in depth knowledge. They were able to fit us in quickly, like they said, turned up when they said, excellent communication in between, and they did an amazing job I am so happy! Thank you!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

ReplacementVelux Window.

Nathan & Joanne replaced blown Velux window today. Excellent in every respect and really pleased with installation and service. Speedy, timely and tidy! Thank you!!

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

These lads saved the day!

I got my Velux fitted from a recommended local builder, then noticed I could see outside between ripped felt, had silicone glued tiles together O.o, the job just appeared rough.

So I emailed Nathan to query it all, as he's an approved Velux installer, and to my horror, it worse than I knew.

He was around in a shot and had his lads there two days later, who completely refitted the window, and adding felt, neatly cut those tiles, really not much to complain about at all. Solid job, fast and great service, really really pleased and would recommend highly.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service from the initial…

Brilliant service from the initial contact to the completed job. Great communication from Rachel and excellent work fitting the door and cat flap from the ever smiling Nathan and Joanne. Would certainly recommend them. I rarely provide reviews but was very impressed with the service provided as well as the quality of the work done.

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

From my first email correspondence with…

From my first email correspondence with Rachel asking for help to the job being done today I cannot fault this company! Polite, efficient, tidy, top craftmanship, good price, wouldn't hesitate to recommend to anyone - many many thanks for fixing my catflap!

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Had a catflap fitted including new uPVC…

Had a catflap fitted including new uPVC panel fitted. Both Joanne and Nathan very friendly, efficient, professional and fantastic at the job. Done promptly and to a high standard.
Excellent communication throughout and accommodated me with a time which suited me. Great service!!

February 25, 2022
Unprompted review

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