Blue Star Developments Reviews 225

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people noted the efficient and quick completion of jobs, along with great communication and a commitment to customer satisfaction. However, some customers also noted issues with follow-up appointments, mentioning instances where promised visits were repeatedly canceled or not honored, leading to disappointment in how these issues were handled.

What people talk about most

Service

Customers had positive experiences with service. Reviewers frequently praise the professionalism, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start Sophie provided the right level of contact and support. Nathan did the survey at the time agreed and even better actually turned up when they said they would. Fully explained the... See more

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

From the very start Sophie provides the right level of contact and support. They call and conduct site surveys when they say they will and are clear with their pricing and work schedule. The ordering... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.8

Excellent

TrustScore 5 out of 5

225 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Pet flap: Friendly, quick fitting and great price

I rang for a cat flap quote and had an instant very competitively priced quote and measurement done within a few days. Just over a week later my new patio door glass and microchip cat flap were installed very quickly and with no mess left. Nathan was very friendly, informative and went out of his way to help me with the setup. Highly recommend!

August 2, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I contacted these guys needing a Velux window and I cannot fault them. There was nothing they couldn’t do from the get go and they turned up when they said they would and were very friendly and accommodating. The price was all good and finished product excellent, it looks great! I cannot recommend them enough, Nathan is a top bloke and he does what he says he is going to do when he says he will do it 👍

August 1, 2021
Unprompted review
Rated 5 out of 5 stars

Got a new cat flap this morning

Got a new cat flap this morning. Nathan did an amazing job! Job done within the hour - through my door which is covered in metal. Really please with how tidy the job is. He even brushed up after himself and helped me set up the app on my phone to control the flap. Thanks!!

July 31, 2021
Unprompted review
Rated 5 out of 5 stars

Roof window expert

I was not sure about call out charge but after read the review I decided gave it a try. And I am so glad I did! They have fixed my window as promised. Really friendly and help. They have saved me thousand pounds to replace my roof window. I would highly recommend them.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

Catflap installation

Had my catflap installed today. Incredibly pleased with how it looks, Nathan and his team were very friendly, and the price was very reasonable. Very happy with everything.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Cat flap fitted

David fitted a cat flap for us in a PVC door. It was arranged within a week, completed neatly and efficiently and very competitive price compared to another quote we received.

July 28, 2021
Unprompted review
Rated 1 out of 5 stars

Rip off Nathan promised the world yet…

Rip off Nathan promised the world yet ripped me off

July 27, 2021
Unprompted review
Blue Star Developments logo

Reply from Blue Star Developments

Hi Mathew,

Thank you for taking the time to review, unfortunately i have searched our database of previous customers and your information is not on our system, we do not recognise your name and i believe that we have not done any work for you and feel like this review is either a mistake or fraudulent from a bitter competitor.

If you could please contact me on 03337721851 to discuss this matter further and to get to the bottom of an issue you have brought up i would be happy to assist you further.

Furthermore we DO NOT and HAVE NOT ever ripped any customer off here at Blue Star Developments, it goes against the ethos of our company. We are honest, trustworthy, hard working people who go above and beyond for our customers to provide a first class service and our prices are competitive and accurate and within the guidelines of the manufacturers recommendation for the works we undertake.

We have 50+ 5 star reviews to confirm what the business is about and the way we work and the ethos that runs through the company.

Once again i would be happy to assist you if you can give me a call and we can rectify this problem you have brought up if this review if it is a true review.

Kind regards

David
Sales Director

Rated 5 out of 5 stars

Thank you to Blue Star Developments

Thank you to:Nathan, Gavin, Ethan and David from a velux windows first timer! Nathan patiently explained the process to me and answered my questions and was helpful and very friendly. Gavin is a Super Hero and good guy with a readable exterior! Fearless and trustworthy and Ethan is a star in the making and should go far if the modelling industry doesn't snap him up for his stature and amazing mop of hair! And David for fixing my loft ladders and straight talking.... Really friendly, reliable, hard working team who worked non stop in extremely hot and humid conditions, courteous and helpful, cleaned up after themselves and put in 2 velux windows in my loft record time! They've restored my faith and trust in tradespeople after a previous couple of bad experiences! Thanks Nathan for dropping by to fix the cable and giving me sound advice😊

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

New velux windows

nathan and his team recently fitted me a brand new velux window and repaired an older model for me, i was advised by numerous other companies that my 20 year+ old velux could not be repaired, nathan managed to strip my window down, install new glass and fully service it so it no longer leaks, looks like new, at a fraction of the cost of a new window, i’m so made up with the service that these guys offered, how professional they were and there customer service is fantastic. highly recommend, would definitely use thee guys again

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

I contacted Nathan about fitting a cat…

I contacted Nathan about fitting a cat flap in our double glazed unit..he came to measure up and give me a price the next day. Within a week the cat flap was installed on the date agreed. Nathan and his colleague were excellent, the job was done quickly, with minimum fuss and mess. He even managed to sort out another unrelated problem while he was here! Not often you get workmen who take pride in what they do and give the customer a high quality service. Would use them again without any hesitation.

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service to fix our blown velux…

Fabulous service to fix our blown velux window glass. Rang on Friday and they came on Saturday and fixed it. Polite, friendly, tidy and good job done. Many thanks to David and his sidekick (didn't ask your name, sorry)
Simon and Ruth (York)

July 17, 2021
Unprompted review
Rated 5 out of 5 stars

V. neat catflap installation

David at Blue Star installed a microship catflap in our composite regency style door. He did a great job: dealt with the shape and material of the door really well to leave a neat and professional finish. Very reasonably priced too - thanks very much!

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, accommodated my dog flap at short notice. Quality job and lovely guy. Really went out of his way to make timing work and have a quality looking unit and fitted in no time. Highly recommend 😃

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

No show

Petflaps offered to install a catflap at my partners house. They cancelled the first appointment and didn’t inform my partner who had to chase them on the day. They explained they would be back in touch to arrange a further appointment and never were.
Unreliable and unprofessional, would certainly not recommend.

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent, quick and really friendly service. Much lower price for fitting a cat flap into a composite door than we had found elsewhere. Would highly recommend to others.

May 7, 2021
Unprompted review

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