Bon Accord Life Reviews 

1,127
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and informative. Many highlight the clear explanations, tailored advice, and finding suitable policies at affordable prices, often saving money while gaining additional benefits. People felt genuinely listened to, with staff taking time to understand individual needs and patiently guiding them through options without pressure. This personalized approach builds trust, leading many to confidently recommend the company to friends and family for their insurance needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and clear process where... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they received good policies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more

Rated 5 out of 5 stars

Mary was absolutely amazing, very patient and took the time to understand what kind of life cover I need. She was mindful of what I could comfortably afford in terms of a monthly premium. She went thr... See more


Company details

  1. Insurance Broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,127)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tina was amazing

Tina was amazing. She explained everything really thoroughly. It was tailored to suit my needs and I’m happy to say I went with the Gold option Tina was a lovely easy lady to talk to so I’m very happy here five stars

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Akeel 10/10 customer service

I spoke to Akeel and his customer service was impeccable! Such a joy to speak with! He helps me understand exactly what I was getting into and how this cover impacts me if I need to make a claim! Thank you very much!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Peter helped me select the correct plan for me and my wife covering our required needs. He was very courteous and proffesional and explained everything to us both.
Well done Peter and his team.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Ali provided us with exceptional…

Ali provided us with exceptional support and reassurance whilst finding the right life cover and income protection policies for my partner who is self employed giving us peace of mind - thank you so much

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, professional service

Akeel called me regarding my insurance enquiry via the company website. I had previously been contacted by another company who were unable to meet my needs but Akeel had industry knowledge of an insurer that could provide cover for my specific purpose.
Akeel was friendly from the start, informative without being too formal and explained the policy and what it covered very clearly.
He is an asset to his company!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

great service

Lisa was great at finding me my cover to fit my needs. she took the time to explain everything and kept me up to date via text/ calls with the process.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service.

Great professional service.
NO HARD SELL.
Ali was very easy to talk with and provided me with answers to all my questions.I felt confident he understood my requirements and made the process easy and reassuring
Great service thankyou Ali

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I received a call to review my existing Income Protection Insurance. I spoke with Akeel Rahman. Akeel inspired confidence with his expert knowledge of the subject. Although he was obviously constrained by the formal elements of the process, his friendly and humorous manner made the whole interaction enjoyable. Akeel is definitely an asset to the business.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Life insurance

Akeel is a lovely amiable gentleman who listened to what I wanted in the way of life insurance. He was able to tailor my policy to my needs and has a great sense of humour (much needed for an AV fan) thank you.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

I received a call back from Peter McDonnell (Bon Accord) concerning a Life product.
He was attentive, friendly but professional at all times. We clarified my needs and he provided a range of options of which I agreed on one.
He explained in detail the policy and then repeated the details so that I understood what I was signing up to.
All in all a very positive experience.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

I have been with Bon Accord for nearly…

I have been with Bon Accord for nearly 10 years, and I am still very pleased with the service they provide. Tina is very patient and clear during our phone conversation which is both informative and not obliging.

I will definitely encourage friends and family to reach out to Tina.

November 12, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look