Book Depository 

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See what reviewers are saying

Rated 5 out of 5 stars

I am buying at your excellent shop already for eighteen or twenty years. YOU ARE GOOD! You have wide range of books, your prices are affordable, you deliver WW cost-free - Thanks for all these. Howeve... See more

Company replied

Rated 1 out of 5 stars

Most importantly I found it impossible to find what had happened to my order, seven days after having paid for the book’ which was supposed to have been delivered by now. Very poor. No phone... See more

Company replied

Rated 5 out of 5 stars

Incredibly book store while it was still open, affordable and quick service. Miss it desperately! Ordered many of my books from this fabulous site!

Rated 1 out of 5 stars

Ive been trying to send books to Tenerife, both now and before Christmas and the order keeps being rejected for "technical issues". Despite contacting Book Depository about this several times, I am ju... See more

Company replied

Company details

  1. Book Store
  2. Books Wholesaler
  3. Used Book Store

Written by the company

Book Depository (bookdepository.com) is a leading international book retailer with a unique offer – over 20 million books and free delivery worldwide (no minimum spend). Based in the UK, it ships to 170 countries displaying books in 39 different local currencies.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It arrived on time and in perfect…

It arrived on time and in perfect conditions as always.

March 16, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for your kind comments and feedback.

We greatly appreciate the time you have taken to reach out to us.

We look forward to seeing you again soon.

All the best,
BookDepository.com

Rated 3 out of 5 stars

Ordered two Books- only one has…

Ordered two Books- only one has arrived! I was told that the second one was on its way on the 3rd of March it is yet to arrive!

February 28, 2023
Unprompted review
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Reply from Book Depository

Hello

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

One of our team members is investigating this and has been in touch.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Great website

Great website, easy to navigate and order. My two books arrived well before the estimated delivery date. Very happy!

April 2, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

As usual the delivery was rather fast…

As usual the delivery was rather fast and without a problem. The same goes when I order books as a present for friends in other countries.

March 31, 2023
Unprompted review
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Reply from Book Depository

Hello H.J Scheltus,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

This book was purchased for my new…

This book was purchased for my new grand daughter who will be born in July

April 2, 2023
Unprompted review
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Reply from Book Depository

Hello Cheryl,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

I ordered two books at the same time

I ordered two books at the same time. One was delivered close to my apartment while the second one was delivered in a store far from where I live and work, in a very inconvenient location and with very inconvenient opening hours. At no point was I given an option to choose a different location and two days after the book arrived I was sent a message that within three business days of its arrival the book would be sent back if I not pick it up. It was a real hassle to get the book.

April 1, 2023
Unprompted review
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Reply from Book Depository

Hello Tamara,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

Could you please update your review by providing the order number in the optional reference field?

Alternatively, please send an email to help@support.bookdepository.com.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Amazing service

Order didnt reach me and they were so kind as to issue me a replacement free of charge 😊

April 1, 2023
Unprompted review
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Reply from Book Depository

Hello Aleksandar,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

100% recommended

I was a little scared reading the reviews, but I had such a good experience with Book Depository! I order 3 books and they came in less than a week, perfectly packed. I'll definitely buy again from their site.

April 1, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Cath,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

I recently returned a book to them for…

I recently returned a book to them for a refund as it was rather disgusting. They have never refunded me, saying they never received it. Every other package I have sent out to other people has been received over the past few months. Hm.
AbeBooks Order No.: 664657424

March 31, 2023
Unprompted review
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Reply from Book Depository

Hello,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

Could you please update your review by providing the order number in the optional reference field?


Alternatively, please send an email to help@support.bookdepository.com.


All the best,
BookDepository.com

Rated 5 out of 5 stars

good customer service

wrote an email talking about how my book hasn't arrived in three weeks and I received prompt emails from them that are very helpful! great customer service :) thank you! happy with my purchase too!!

March 29, 2023
Unprompted review
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Reply from Book Depository

Hello Kylie,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Great variety and fair prices

Great variety of books and fantastic delivery experience. They added the possibility of tracking your order which was the only thing I thought they lack. Delivery to Argentina usually takes less than expected/indicated when you purchase and packaging is fantastic. No customs proceedings are necessary and books are delivered to your door by regular post. I know books are sometimes more expensive than other online bookstores, but variety, free shipping and tracking really compensate for that.

March 28, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Constanza,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Easy to use the website to find and…

Easy to use the website to find and place the book order.
Order arrived fast and without worries

March 22, 2023
Unprompted review
Book Depository logo

Reply from Book Depository


Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

I AM LOOKING FOR SOMETHING YOU DO NOT HAVE.

I am buying at your excellent shop already for eighteen or twenty years. YOU ARE GOOD! You have wide range of books, your prices are affordable, you deliver WW cost-free - Thanks for all these. However, you do not carry old titles, really second or thirdhand books that have very little demand. I understand this is not profitable, unworthy from pure business point of view. But this is exactly the extra value that I am looking for. I believe I'm not the only booklover who looks for this merit at his favorite book supplier.

March 26, 2023
Unprompted review
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Reply from Book Depository

Hello,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

AVOID, AVOID, AVOID!

Avoid at all costs! I got this recommended to me in order to get a copy of a book with an old cover. I specifically picked the one I wanted (they had multiple covers advertised as separate items) on top of that waiting 2 weeks for delivery - only to find out in disappointment, that they sent me the wrong book! Upon getting in touch with customer service they weren’t helpful at all and said “they can’t guarantee which cover you get” but if that’s the case, then why on earth would you let customers select the one they want?? They are completely unprofessional and as a business owner myself, this is not how you treat your customer nor is it how you fix an issue that was made by your staff.

March 24, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Victoria,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

Could you please update your review by providing the order number in the optional reference field?

Alternatively, please send an email to help@support.bookdepository.com.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Great selection and awesome customer service!

I simply love bookdepository.com, and I buy all my books there.
Always great selection and awesome customer service!
5 starts from here. Anytime :-)

March 25, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Anca,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Really good service

Really good service! Just had a perfect book!

March 23, 2023
Unprompted review
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Reply from Book Depository

Hello Σοφία Δουλιανάκη,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Easy process

Easy process, shipping was much faster than expected and book arrived to Uruguay , South America in excellent condition.

March 23, 2023
Unprompted review
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Reply from Book Depository

Hello Sebastian,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

I have ordered many books from Book…

I have ordered many books from Book Depository.As always I ordered my book and I was contacted that it was available, then that it had been sent and how long it might take. I appreciate the communication and not having to guess. Thank you Book Depository. I will continue using your service. The book this time was The Dalai Lama’s Cat.

March 23, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Amy,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 4 out of 5 stars

Easy to purchase. Useful book

Easy to purchase, arrive on time expected.
Book is very well printed, and information inside is clear and well explained. A useful book to work with.

March 23, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Jose,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Excellent store

Great store,excellent value and choice and always a speedy delivery 👍

March 15, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Derek,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

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