Book Depository 

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See what reviewers are saying

Rated 5 out of 5 stars

I am buying at your excellent shop already for eighteen or twenty years. YOU ARE GOOD! You have wide range of books, your prices are affordable, you deliver WW cost-free - Thanks for all these. Howeve... See more

Company replied

Rated 1 out of 5 stars

Most importantly I found it impossible to find what had happened to my order, seven days after having paid for the book’ which was supposed to have been delivered by now. Very poor. No phone... See more

Company replied

Rated 5 out of 5 stars

Incredibly book store while it was still open, affordable and quick service. Miss it desperately! Ordered many of my books from this fabulous site!

Rated 1 out of 5 stars

Ive been trying to send books to Tenerife, both now and before Christmas and the order keeps being rejected for "technical issues". Despite contacting Book Depository about this several times, I am ju... See more

Company replied

Company details

  1. Book Store
  2. Books Wholesaler
  3. Used Book Store

Written by the company

Book Depository (bookdepository.com) is a leading international book retailer with a unique offer – over 20 million books and free delivery worldwide (no minimum spend). Based in the UK, it ships to 170 countries displaying books in 39 different local currencies.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really interesting

Really interesting read with a viewpoint I hadn't seen before.

March 17, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your comments and feedback, which we greatly appreciate.

We look forward to seeing you again soon.

All the best,
BookDepository.com

Rated 1 out of 5 stars

NEVER RECEIVED THE BOOK AFTER PAYMENT the book was…

I received a message that the book was on his way and then I never knew what happened to it. I never received it but I paid before. I asked for refund, I hope that at least this I'll receive without more problems.

March 5, 2023
Unprompted review
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Reply from Book Depository

Hello

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

Could you please update your review by providing the order number in the optional reference field?

Alternatively, please send an email to help@support.bookdepository.com.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Great experiences with several orders…

Great experiences with several orders so far, they books come in a reasonable time and are good quality. Have ordered to US and UK and had good results. Recommended.

March 1, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Fast, efficient service

I always get fast, efficient service when I order from the Book Depository. And they have a great selection of books!

March 8, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

Most importantly I found it impossible…

Most importantly I found it impossible to find what had happened to my order, seven days after having paid for the book’ which was supposed to have been delivered by now.
Very poor.
No phone number
No reply to emails

AG Jenkins
I am in bed recovering from major Cancer surgery so am unable to provide the information requested.
Regards
AG Henkins

March 15, 2023
Unprompted review
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Reply from Book Depository

Hello Antony,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

Could you please update your review by providing the full order number in the optional reference field?

Alternatively, please send an email to help@support.bookdepository.com.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Shipment yo Chile

Hello, I arrive in very good condition. well packed and ahead of time. thank you

March 15, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 4 out of 5 stars

Good stocks, fast shipping, affordable prices

Generally speaking, I love BookDepo. I regularly order my tech books from them as they are reliable, fast, affordable, and have quite a good stock that they ship in a neat, safe packaging.
For this particular order, the same is almost entirely true. This time, however, there was a slight delay between my order and the time the books were dispatched (12 days, exactly), and the package took more than a week to arrive, so this time it was a somewhat lengthy wait.

March 4, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

The Expat Bibliophile's Lifeline.

I'm not sure I can say anything that I haven't said before, but you guys are exceptional and an expat's lifeline to U.K. books! Shane Waley of the Spybrary Podcast put me onto you and I'll always be grateful that he did.

February 27, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

I'm an avid fan of this website

I'm an avid fan of this website. I've already ordered from them many times and have no reason to complain.
On the beginning of Feb I ordered 2 books, one got here super fast, as per usual, but, unfortunately, the other one got lost in transit. Upon contacting customer service they promptly offered me either a refund or replacement.
I truly recommend this website as it is affordable and has every book you can think of.

February 6, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Great communication every step of the…

Great communication every step of the way!

March 10, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Fast and affordable

I have purchased 2 books that were difficult to find in my area from Book Depository. I’ve had a wonderful experience. I receive updates on my items, the items have arrived as expected in a timely manner, and the fees are amazing. I will definitely continue to purchase from Book Depository.

March 14, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

No worries

I’ve ordered plenty of times over the years (perhaps avg 3 books a year) from book depository and never had a problem with deliveries, price or product.

March 14, 2023
Unprompted review
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Reply from Book Depository

Hello Gwiz,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Nice

Nice, fast service.

March 10, 2023
Unprompted review
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Reply from Book Depository

Hello Kristel,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

Only one of the books arrived.

March 13, 2023
Unprompted review
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Reply from Book Depository

Hello Gabi,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

Could you please update your review by providing the full order number in the optional reference field?

Alternatively, please send an email to help@support.bookdepository.com.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Very informative

Very informative, information is very well organised

March 13, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

I highly recommend

Books of the world despatched to the world. Great company , great service and brilliant customer service . The site has great book choices, great prices and amazing discounts.Books arrive in mint condition always along with beautiful bookmark and well packaged.

March 10, 2023
Unprompted review
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Reply from Book Depository

Hello,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

Avoid at all cost ….

Tried Book Depository Xmas 2021 and spent nearly a month trying to find out what had gone wrong with my order. Customer has to do all the chasing so decided never to use them ever again. However I relented recently as they had two books I really wanted for delivery to London. It is a repeat of the nightmare in 2021 and most recent email tells me to wait 5-10 weeks if they don’t arrive and then start the refund process then! Unbelievable, customer has to do all the leg work again. Am taking this further, it’s a disgrace and avoid them at all cost.

March 9, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

All the best,
BookDepository.com

Rated 1 out of 5 stars

I had to take a taxi to pick it up my…

I had to take a taxi to pick it up my last two books. I can't order books under these conditions.
The delivery company gave me no options even close to my neighborhood.
I can ONLY pick up books at the Zol Stock store on Haemek Street Carmiel. It's just down the street.
Please share this with your delivery people so I can order more books from you.

March 9, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Shirah ,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

All the best,
BookDepository.com

Rated 1 out of 5 stars

I didn't receive my order(((

March 12, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

One of our team members is investigating this and has been in touch.

All the best,
BookDepository.com

Rated 4 out of 5 stars

Good price and smooth delivery to Czechia

I apreciate good price and smooth delivery to Czech Republic within about two weeks after placed order. Only one tip for improvement is packaging of book, using humidity protection package would be good to avoid book damage in case of wet weather during shipment.

March 1, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for your kind comments and feedback.

We greatly appreciate the time you have taken to reach out to us.

We look forward to seeing you again soon.

All the best,
BookDepository.com

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