Book Depository 

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See what reviewers are saying

Rated 5 out of 5 stars

I am buying at your excellent shop already for eighteen or twenty years. YOU ARE GOOD! You have wide range of books, your prices are affordable, you deliver WW cost-free - Thanks for all these. Howeve... See more

Company replied

Rated 1 out of 5 stars

Most importantly I found it impossible to find what had happened to my order, seven days after having paid for the book’ which was supposed to have been delivered by now. Very poor. No phone... See more

Company replied

Rated 5 out of 5 stars

Incredibly book store while it was still open, affordable and quick service. Miss it desperately! Ordered many of my books from this fabulous site!

Rated 1 out of 5 stars

Ive been trying to send books to Tenerife, both now and before Christmas and the order keeps being rejected for "technical issues". Despite contacting Book Depository about this several times, I am ju... See more

Company replied

Company details

  1. Book Store
  2. Books Wholesaler
  3. Used Book Store

Written by the company

Book Depository (bookdepository.com) is a leading international book retailer with a unique offer – over 20 million books and free delivery worldwide (no minimum spend). Based in the UK, it ships to 170 countries displaying books in 39 different local currencies.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

March 9, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for your kind comments and feedback.

We greatly appreciate the time you have taken to reach out to us.

We look forward to seeing you again soon.

All the best,
BookDepository.com

Rated 5 out of 5 stars

I ordered The Dirk Jentley Omnibus book…

I ordered The Dirk Jentley Omnibus book and got it in no time. I could trace the order easily and was also informed on it whereabouts. Great service, thank you.

March 3, 2023
Unprompted review
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Reply from Book Depository

Hello Noa,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

This deck is amazing

This deck is amazing, it have a exquisite art and simbology

March 10, 2023
Unprompted review
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Reply from Book Depository

Hello Jessica,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

The audiobook Is awesome

The audiobook Is awesome! And, frankly speaking, I can only say I'm also satisfied with your communications and delivery. Thank you

March 9, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

Dishonest and Disreputable.

I ordered a book from this company, which was advertised as having ten copies in stock.
It was then listed on my account as "shipped".
I contacted them for a tracking number and discovered that not only had the book NOT been shipped, but they didn't actually have any copies in stock and it was "on order".
I am now involved in the lengthy and frustrating business of trying to get a refund from this disreputable and dishonest company.
They have repeatedly claimed to have processed a refund, but my Abebooks account shows no evidence of this and they refuse to provide proof of any kind, just a vague claim that they have initiated a refund.
This is not a real company, it is a criminal enterprise.
Please do not order from these people, they are thoroughly untrustworthy and will do all they can to avoid refunding you once they have scammed you.
Book Depository is an absolute nightmare, arguably the worst book seller I have ever encountered.
Update:
I contacted the publishers and the release date of the book has been delayed until the end of March. Despite this Book Depository still have it advertised on AbeBooks and are still claiming not only to have ten copies of it, but forecasting that any copies ordered will arrive four days before the publishers estimate it will be released.
This, I think, firmly cements their reputation as the worst book seller in the UK. Quite an achievement given how uniformly awful the UK’s corporate book sellers seem to be.
If Book Depository has one positive point it is that they have convinced me that I should only buy books from small independent booksellers in future. One misses out on the discounts available from bulk sellers, but the benefits are more than worth the notional surcharge one incurs.
I would rather pay the extra money for the arguably more human experiencing of buying a book from a bookshop than continue to support faceless corporate bookmongers like Book Depository, they and their ilk have lost my custom for good.
SUPPORT YOUR LOCAL BOOKSHOP.

March 7, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

One of our team members is investigating this and has been in touch.

All the best,
BookDepository.com

Rated 1 out of 5 stars

It has been four months since I orders…

It has been four months since I orders some books. I have exchanged dozen of emails and still I am missing one book, untraceable, clearly sent by non priority mail and all their customer service has to say is just look for it. They gave me a tracking number that leads nowhere and keep mocking me for months now with emails that only 10year olds are possible to send. Zero intelligence zero competence zero effort zero service. What a dreadful mistake. If you can’t do it, just don’t.

March 9, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

One of our team members is investigating this and has been in touch.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Useful bookstore

The delivery was prompt . The book was easily available.

February 18, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery. Books in excellent condition!

March 8, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Very faste delivery

Very faste delivery, book in perfect condition

March 8, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Excellent service.

March 8, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Continued Great Service

I have been buying books from Book Depository for several years. This latest delivery continues the pattern of well-priced books, delivered in good condition and within the date range predicted. I am very happy with my dealings with Book Depository.

February 9, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Colonialism and why I chose The Book Depository

As a customer of many years, I have come to rely on Book Depository for nearly all book purchases, the pricing being fair and delivery within quoted parameters. In this case my purchase was Nigel Biggar, 'Colonialism', a serious analysis of a controversial topic.
At first I had to learn the distinction between British and American publishers for books that have the spelling most often used in Canada (mainly British spelling), but once understood, that is no longer an issue.

February 12, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 4 out of 5 stars

Another great Jenny Worth book.

Very impressed with price and speed of delivery time,would recommend to friends.

February 10, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Efficient and punctual service

Delivery times corresponded to those indicated on the website. The book is new.

March 1, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Finally got You've Reached Sam.

Though delivery took 3weeks, my book came perfect. I've searched everywhere for this book in SG. Storyline is something I can relate to. The website has a wide selection. Will be using it again for sure.

March 3, 2023
Unprompted review
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Reply from Book Depository

Hello

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 5 out of 5 stars

Very good price and free delivery…

Very good price and free delivery worldwide. Have ordered from bookdepository twice already and never disappointed. Anyway, it would be better if an option for faster delivery is offered with some additional cost.

March 7, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello,

Thank you for writing with your kind comments and feedback which we greatly appreciate.

We look forward to seeing you again soon.

All the best,

BookDepository.com

Rated 1 out of 5 stars

I still do not have have books I…

I still do not have have books I ordered. They were sent to two different pick-up points, both far from where I live. I requested the delivery company to put them together and send them to the closer location and have been told I would receive an SMS on their delivery. I am still waiting.

February 23, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello,

Please accept my apologies for this situation.

Customer feedback like yours is very important in helping us continue to improve the service we provide.

One of our team members is investigating this and has been in touch.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Bought the large print Oxford…

Bought the large print Oxford dictionary for my father in law. He loves it!!! The print is large enough for him (He's 83 years old) and the quality is very good

March 6, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Henrietta,

Thank you for your kind comments and feedback.

We greatly appreciate the time you have taken to reach out to us.

We look forward to seeing you again soon.

All the best,
BookDepository.com

Rated 5 out of 5 stars

Book I ordered was not delivered yet

Book I ordered was not delivered yet. Please check what is happening. My rate is 5 star because of the first book I ordered. Service was exceptional and fast. Now, please resolve problem with book by this order number: BDM-491-06669479752

March 5, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Djordje,

Thank you for your kind comments and feedback.

We greatly appreciate the time you have taken to reach out to us.

We look forward to seeing you again soon.

All the best,
BookDepository.com

Rated 4 out of 5 stars

Another good experience worth sharing…

Another good experience worth sharing and commending the Book Depository and logistics teams. Book came in good order and faster than expected.

February 28, 2023
Unprompted review
Book Depository logo

Reply from Book Depository

Hello Alan,

Thank you for your kind comments and feedback.

We greatly appreciate the time you have taken to reach out to us.

We look forward to seeing you again soon.

All the best,
BookDepository.com

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