I have now had a number of earwax removal appointments with Kate at the Central Birmingham store. On each occasion, she has been professional and very patient in helping sort my issues with persisten... See more
Location
Switch locationBoots, 67-69 High Street, B4 7TA Birmingham, England, GB
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See what reviewers are saying
I've been a customer for four years since I got my first hearing aid and Elin has been the audiologist for the last couple. She's very knowledgeable, friendly and approachable and has helped with a co... See more
Cannot reccomend Boots highly enough the young lady named Elin who was my audiologist was excellent. Explained the various types listened to what my requirements were and sorted out the hearing aids.... See more
I attended Boots hearing clinic at 9.00am for a full hearing test carried out by Elin . The test lasted for about 30 minutes. She also examined my hearing aids to make sure they are working correctly.... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 67-69 High Street, B4 7TA, Birmingham, England, United Kingdom
4.6
Excellent
80 reviews
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Elin was excellent
Elin was excellent. She explained everything very well and discussed all the options available to me. I would recommend an appointment with her to anyone.
March 7, 2024
Unprompted review
Elin always takes care of me when I…
Elin always takes care of me when I come to see her. The service is impeccable.
March 7, 2024
Unprompted review
The best audiologist in my life Elin is…
The best audiologist in my life Elin is so understanding and is always happy to help, goes above and beyond with anything that I need, I honestly don’t know where I would be without her
March 6, 2024
Unprompted review
Great upgrade service
Elin handled our upgrades to hearing aid with great competence and a friendly and cheerful manner.
Highly recommended.
MDF
March 6, 2024
Unprompted review
Amazing
Amazing! Done my hearing test and Erin was the best. Highly recommend
March 6, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor aftersales service
Bought a pair of phonac hearing aids costing over 2 thousand pounds. No issues with order process. 3 months on I needed some replacement domes so popped into the Birmingham branch.
I was told to wait to be seen but was forgotten about. Then I was told to go to collection desk across the store as they don't sell the domes in the hearing centre. Felt utterly fobbed off and felt it was easier for sales assistant to give me the run around than find out the answer. Bit like a dodgy car warranty. Once sale is completed, they couldn't give a toss!!
Hopefully my local merryhill branch will give me better service.
February 28, 2024
Unprompted review
Reply from Boots Hearingcare - Birmingham, High Street
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Audiologist made me feel very on ease…
Audiologist made me feel very on ease she explained and answered many questions I had I felt very confident with her .
January 30, 2024
Very helpful very good advice
November 30, 2023
I was treated with respect and given…
I was treated with respect and given good advice specialist was so kind and caring .
September 4, 2023
Wasn’t sure what to expect
Wasn’t sure what to expect. Everything well explained and results clearly shown. Purchase of relevant earring aides was concluded smoothly
August 24, 2023
Great sevice by MSs E Lee
Great sevice by MSs E Lee.
Amazing lady
That’s why my husband and I bought the hearing aids.
July 12, 2023
Very helpful and informed consultant
June 27, 2023
Knowledge of subject!!! Excellent!!
Knowledge of subject
Very good bedside manner
Ability to listen
June 13, 2023
Elin was an extremely professional and…
Elin was an extremely professional and personable audiologist. No hard sell just facts. She had a great sense of fun and made what could have been a difficult experience very pleasant
April 12, 2023
Fantastic service from Kate at Birmingham
I have now had a number of earwax removal appointments with Kate at the Central Birmingham store. On each occasion, she has been professional and very patient in helping sort my issues with persistent ear wax build up. On the most recent, she went was able to sort out a problem before I went travelling and I just wanted to express my appreciation and gratitude for putting herself out to help me. Thank you.
January 7, 2023
Unprompted review
The audiologist was extremely helpful…
The audiologist was extremely helpful and explained everything to me in detail. I received my hearing aids within 24 hours fitted and working. Everything was very straightforward. Many thanks.
December 23, 2022
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