Great care and sensitivity was shown to my mother. The checks on her health background were thorough and her mobility limitations were accommodated. Her hearing aid options were thoroughly explained.
Location
Switch locationBoots, 5-6 Lion Walk, CO1 1LX Colchester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The audiologist was friendly & explained everything in detail. Asking every so often if I understood everything. He included my husband in the questions. Fitting the hearing aid was demonstrated & exp... See more
Excellent help with new aids and able to see a hearing staff member immediately to sort out problems and replace faulty charger. Very patient with nervous first time user! All staff very friendly an... See more
As close to normal hearing! Fantastic outcome, with a one day service! I was surprised at my emotional response to getting my hearing back, I have easily adapted so far to my new aids, which are co... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 5-6 Lion Walk, CO1 1LX, Colchester, England, United Kingdom
4.6
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GEORGINA 5 days ago received…
GEORGINA 5 days ago received a reply to my r eview saying that they would contact me to sort out issues have we heard from boots .it seems once they get money they lose interest would I reconsider using them not ever again
May 16, 2024
Unprompted review
Reply from Boots Hearingcare - Colchester
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
An excellent and knowledgeable audiologist
The audiologist we saw was very knowledgeable and more than helpful. We felt very confident in her and proceeded to order a set of two hearing aids.
May 10, 2024
Very good experience,very professional…
Very good experience,very professional approach, and very helpful.Thank you.
March 16, 2024
Thorough examination of my ears and a…
Thorough examination of my ears and a detailed review of my hearing problems.I was offered efficient hearing aids to alleviate my hearing deficiencies.
March 8, 2024
Shiram was very thorough in his…
Shiram was very thorough in his examination and testing. He took the time to explain his results and my options.
January 27, 2024
Excellent friendly service
February 7, 2024
Very knowledgeable and helpful audiologist.
Very knowledgeable and helpful audiologist. Clear explanations and demonstration. A throughly pleasant experience ( except for ).
January 3, 2024
Excellent Service with care and patience
December 9, 2023
Confident audiologist
My appointment began on time (unlike recent eye appointments). Procedures were clearly explained.
December 1, 2023
Personal attention to detail and taking…
Personal attention to detail and taking note of hearing lifestyle/ circumstances.
September 20, 2023
The audiologist was excellent
The audiologist was excellent, friendly, informative and very professional
September 11, 2023
Very helpful friendly and Excellent…
Very helpful friendly and Excellent customer service
September 5, 2023
professional friendly flexible and…
professional friendly flexible and technically excellent
August 30, 2023
We answered this before excellent…
We answered this before excellent service another appointment today to recheck earing aids .
Highly recommended.
August 22, 2023
Excellent service
Excellent service, explained so I could understand, but, the empathy, compassion and understanding, was Excellent.
August 10, 2023
Patient & Professional
The clinician was polite had a great personality for the job. She was patient and professional
July 31, 2023
Great knowledge
July 25, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.