Great care and sensitivity was shown to my mother. The checks on her health background were thorough and her mobility limitations were accommodated. Her hearing aid options were thoroughly explained.
Location
Switch locationBoots, 5-6 Lion Walk, CO1 1LX Colchester, England, GB
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See what reviewers are saying
The audiologist was friendly & explained everything in detail. Asking every so often if I understood everything. He included my husband in the questions. Fitting the hearing aid was demonstrated & exp... See more
Excellent help with new aids and able to see a hearing staff member immediately to sort out problems and replace faulty charger. Very patient with nervous first time user! All staff very friendly an... See more
As close to normal hearing! Fantastic outcome, with a one day service! I was surprised at my emotional response to getting my hearing back, I have easily adapted so far to my new aids, which are co... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, 5-6 Lion Walk, CO1 1LX, Colchester, England, United Kingdom
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Efficient and professional hearing…
Efficient and professional hearing test; immediate availability of the hearing aids I chose
The audiologist that saw me.
Mr Vangapalli informative friendly professional
Mr Vangapalli was friendly, sensitive, explained everything clearly and was appropriate in all ways. A gentle professional experience so rare these days.
Thorough examination no pressure put on…
Thorough examination no pressure put on you to buy explained different hearing aids
The audiologist was very helpful and…
The audiologist was very helpful and explained about different hearing aids.
Perfect Service …
I received great service from the hearing specialist at Colchester City Boots who talked to me about what improvements my new “buddies” would make to my hearing. Having worked in a metal stamping Press Shop for 43 years I knew that my tinnitus would not be cured but my hearing could be improved by these additions. I can now hear birds chirping outside and floorboards creaking indoors unlike before! The only drawback, at the moment is earwax removal and tracking down replacement ear buds.
Professional and friendly service with…
Professional and friendly service with participative dialogue. All questions answered.
Made to feel welcome
Made to feel welcome. Everything was clearly and carefully explained and Sriram was easy to talk to about my hearing problem
The actual service was good but it's…
The actual service was good but it's not until you look at other suppliers offering the same product and service you find out how much more expensive boots are,
Helpful and professional service.
I would like to say I was made to feel…
I would like to say I was made to feel comfortable and was given very good advice I was given a wide choice and would definitely recommend thank you Boots
It was the best hearing examination I…
It was the best hearing examination I have had. Everything was explained very clearly to me and the lady was extremely pleasant and helpful. Have been to hospital to get hearing aids and they never explained anything to me. I am very pleased so far with boots hearing experience.
Very pleased with the service and the…
Very pleased with the service and the staff were excellent
Absolutely superb can’t fault them at…
Absolutely superb can’t fault them at all lovely man who did test
Excellent
Really good , prompt and knowledgable .. and fairly priced .. would recommend !
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