After a family visit to Boots hearing care, we came away feeling very well looked after! Daniela was very professional and efficient at my daughter’s wax removal, highly recommended! Kadam was very... See more
Location
Switch locationBoots, 11-13 Market Place, LE11 3EQ Loughborough, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good service, explains everything and makes you feel relaxed. Checks you are happy with everything. Would recommend
Mike at Boots Loughborough was brilliant. He was caring and understanding and took things steadily with my Dad. My Dad didn't think he was deaf - even though we kept telling him he had problems.... See more
Being able to see the same person Mike. Made me feel very comfortable and explained the tests and the best solution Great knowledge and made the whole experience feel good Makes a huge difference... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 11-13 Market Place, LE11 3EQ, Loughborough, England, United Kingdom
4.6
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, excelent staff.
I was made very much at ease, all my questions were answered, nothing was rushed. Time was taken to explain my hearing situation in detail, giving me time to make an important decision.
November 30, 2023
Professional and friendly approach…
Professional and friendly approach providing in-depth analysis through extensive testing to determine hearing range and levels, offering improvement solutions to address hearing levels.
September 20, 2023
Very professionally done with empathy.
August 24, 2023
Great service and knowledge.
Great service and knowledge by Christian who guided me through all aspects of the hearing aids
July 19, 2023
Mike was great at explaining everything
June 30, 2023
Excellent service from all the staff…
Excellent service from all the staff that dealt with me very friendly and professional service
June 23, 2023
Totally professional assessment
Convenient appointment. Friendly helpful and knowledgeable Audiologist, Mike, who explained whole testing procedures clearly and also the interpretation of the results. Options and recommendations for suitable hearing aids were discussed without any pressure purchase.
May 14, 2023
Excellent service
I was made to feel important and listened to. Christian was informative without being pushy.
April 21, 2023
Professional service.
April 11, 2023
I was greeted in a friendly welcoming…
I was greeted in a friendly welcoming way by the 2 staff members I was to see ..
Reassurance / explanations given all the time . I never felt at any time that I was being rushed..
February 18, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mis-sold to an 89 year old Lady!
This company have taken full advantage of an elderly lady by convincing her to purchase £1500+ hearing aids without carrying a proper assessment of her ears leading to 2 visits to A&E and ENT where a consultant has confirmed that they were sold to her under false pretences through lies about NHS waiting times and without all the proper checks being carried out has now also potentially led to further damage being caused to her hearing! I would avoid these at all costs, they aren’t audiologists, they’re salesmen, and dodgy ones at that!
November 1, 2022
Unprompted review
Reply from Boots Hearingcare - Loughborough
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
Very professional service can help you…
Very professional service can help you with any queries and offer sound advice
February 11, 2023
Bullies in Loughborough Store
No wonder boots is a dirty store, can’t get the cleaners because they keep bullying them
Bullies work better in packs, there is always a leader and the rest are followers
The cleaner they have been bullying is self confident in her own skin unlike them bullies walking round in make-up, and some, layered on thicker than paint. You bullies are obviously hiding something under those masks you put on. It’s a wonder you all have time to put all that make-up on
Age before Beauty…all laughing as you go up the stairs. It’s a well known saying. In general, not a laughable one
Do not tolerate bullies in a working environment, their loss, someone else’s gain
Be appreciated
I shall not be entering that Boots ever again!!
They think you will not fight back to the abuse and it will give them a power trip to feel strong while you appear weak to them. It’s bullying in a nutshell. Bullies usually are mean to others because they have weak egos, they try to bully you with insults because they have low self-esteem.
February 8, 2023
Unprompted review
Professional and knowledgeable service…
Professional and knowledgeable service from Michael Roberts, the hearing aid specialist.
November 25, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.