As the worlds worst person for change,I thought outside of the waiting room here we go,we are in for a right old do.So in we went-amazingly there seemed to be a calm air and there stood David and with... See more
Location
Switch locationBoots, 19 Castle Mall, NR1 3DD Norwich, England, GB
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See what reviewers are saying
My appointment with David was amazing. He fitted my replacement hearing aids explained that I needed to push the domes well into my ear and upwards as my ear canal was not straight. Showing me how to... See more
The Audiologist (David )was extremely helpful, explaining everything thoroughly. I hate to be pressurised into buying something and there was none of that. My Audiogram was explained and his exper... See more
Right hearing aid was malfunctioning so phoned Boots straight away as I was lone working and I have to deal with customers so was very anxious. The lady on the end of the phone was brilliant and got m... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 19 Castle Mall, NR1 3DD, Norwich, England, United Kingdom
4.6
Excellent
87 reviews
Asks customers to review
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Very professional and explained my…
Very professional and explained my hearing loss well and the options avaiable.
July 7, 2026
Very friendly and he put me at ease
June 19, 2026
Listened to my concerns and discussed…
Listened to my concerns and discussed what I really needed.
Helped me understand the tech.
Very patient!
May 28, 2026
Very helpful
Very helpful. Confirmed hearing loss and suggested equipment which matches my lifestyle.
May 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Moody woman who is probably racist
Everytime me or anyone else has a nhs healthy start card this old woman on the till remembers you have one and then starts trying to check your card or phone when your about to pay and won’t put it through on the card machine until she’s seen your not using one she’s so weird and claims boots don’t accept the healthy start cards she acts like she’s better than you even tho she works in boots
July 31, 2025
Unprompted review
Reply from Boots Hearingcare - Norwich, Castle Mall
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
I had a very good experience from the audiologist
I had a very good experience from the audiologist he was helpful and explained in great detail how to use and understand my new hearing aids.
April 28, 2025
Vivek was kind and explained how to use…
Vivek was kind and explained how to use my new hearing aids. I have another appointment soon with him.
April 10, 2025
Knowledgeable
Knowledgeable, honest and helpful staff. Especially the Audiologist.
Complete service on offer.
April 1, 2025
Careful hearing assessment and advice
Careful hearing assessment and advice. I will have to see how I get on now.
I have a follow up appointment in 3 weeks, to check on progress.
March 19, 2025
Relaxed hearing check
Vivek was excellent making me feel fairly relaxed about the hearing test which was a bonus for a stresshead like me. Thank you.
January 29, 2025
Great service and support.
December 29, 2024
David Gunton was excellent
David Gunton was excellent, carefully tested my hearing and found the right hearing aids for me.
December 17, 2024
David was excellent
David was excellent. I felt he was genuine whilst assessing my problem and anxious to give me good advice.
December 20, 2024
Was very easy booking my appointment…
Was very easy booking my appointment and when I arrived met the person who was to do the hearing test he was very helpful and friendly and was very good at giving me details and answering any questions I had with the test he was doing. Very pleased with him and in the end bought the hearing aids I needed.
December 19, 2024
The interviewer/salesperson was…
The interviewer/salesperson was friendly and very
professional.
December 5, 2024
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