As the worlds worst person for change,I thought outside of the waiting room here we go,we are in for a right old do.So in we went-amazingly there seemed to be a calm air and there stood David and with... See more
Location
Switch locationBoots, 19 Castle Mall, NR1 3DD Norwich, England, GB
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See what reviewers are saying
My appointment with David was amazing. He fitted my replacement hearing aids explained that I needed to push the domes well into my ear and upwards as my ear canal was not straight. Showing me how to... See more
The Audiologist (David )was extremely helpful, explaining everything thoroughly. I hate to be pressurised into buying something and there was none of that. My Audiogram was explained and his exper... See more
Right hearing aid was malfunctioning so phoned Boots straight away as I was lone working and I have to deal with customers so was very anxious. The lady on the end of the phone was brilliant and got m... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 19 Castle Mall, NR1 3DD, Norwich, England, United Kingdom
4.6
Excellent
88 reviews
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I found there was no sales pitch to…
I found there was no sales pitch to sell me hearing aids, I was advised of the prices and different advantages of each aid . The tester then left the room while my partner and I could discuss which hearing aid would suit my needs and budget .
February 22, 2023
May use AI-assist with repliesRead more
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I will move to Spec savers or back to NHS.
I have moved from the NHS, for free, to £3000 hearing aids from Boots. My understanding is that they are the latest hearing aids and smaller and therefore more discreet.
Once one broke it’s been a nightmare. They send it off. You wait 10 days plus with no substitute (think driving without prescription glasses) your professsional and private life is impacted. The hearing aid is eventually back having been ‘repaired’ no history of the problem’ or the remedy and it comes back worse. You take it back. You wait. They lose it. They find it. They ‘tweak’ it. Now 15 days later it’s worse and no idea how they propose to remedy this. May cancel my payments for these hearing aids. Maybe then someone will sit up and listen? Am told spec savers better. Chose with care. Boots don’t.
February 21, 2023
Unprompted review
Reply from Boots Hearingcare - Norwich, Castle Mall
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
I have a pair of Phonak hearing aids…
I have a pair of Phonak hearing aids from Boots one of them has been faulty since I got it, randomly turning itself off. The follow up has been very good and as we can not resolve this problem it is being replaced. I am very happy with the service I have received.
February 18, 2023
A caring consultant who I feel I can…
A caring consultant who I feel I can trust to do the best for me
February 2, 2023
The Audiologist (David )was extremely…
The Audiologist (David )was extremely helpful, explaining everything thoroughly.
I hate to be pressurised into buying something and there was none of that.
My Audiogram was explained and his experience in hearing loss and his job was excellent.
January 13, 2023
How good are they?
So surprised at how good is the product, heard a lark sing for the first time in how many years?! Excellent clinic!! Simple yet thorough! Full marks!
January 4, 2023
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