As the worlds worst person for change,I thought outside of the waiting room here we go,we are in for a right old do.So in we went-amazingly there seemed to be a calm air and there stood David and with... See more
Location
Switch locationBoots, 19 Castle Mall, NR1 3DD Norwich, England, GB
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See what reviewers are saying
My appointment with David was amazing. He fitted my replacement hearing aids explained that I needed to push the domes well into my ear and upwards as my ear canal was not straight. Showing me how to... See more
The Audiologist (David )was extremely helpful, explaining everything thoroughly. I hate to be pressurised into buying something and there was none of that. My Audiogram was explained and his exper... See more
Right hearing aid was malfunctioning so phoned Boots straight away as I was lone working and I have to deal with customers so was very anxious. The lady on the end of the phone was brilliant and got m... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 19 Castle Mall, NR1 3DD, Norwich, England, United Kingdom
4.6
Excellent
88 reviews
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Great care and service
Dave took me through all the stages so l was able to understand what he was explaining what l needed to make my hearing much better
August 9, 2023
As the worlds worst person for change,I…
As the worlds worst person for change,I thought outside of the waiting room here we go,we are in for a right old do.So in we went-amazingly there seemed to be a calm air and there stood David and within two minutes he got me instantly interested and excellent in what he was saying about the hearing aid most suitable for me. I can only say ten out of ten and in David and Boots have an excellent employee.
July 3, 2023
Very professional .
July 27, 2023
Highly professional consultation
Highly professional consultation, patiently discussed each hearing aid option in detail. I was a very reluctant purchaser persuaded by the refund guarantee if the hearing aids I was about to purchase did not meet my needs. Having visited several specialists, Vivek at Boots, Norwich was by far the best.
July 8, 2023
The Hearing Centre
The Audiologist made the who process so simple and reassuring, he explained every step and what its purpose was, its already improved my life being able to hear properly again so much.
I cant recommend the service enough.
July 5, 2023
Amazing staff and booking team
June 24, 2023
Professional audiologist
Professional, courteous consultation . Procedure & results clearly explained. A choice of solutions offered
June 6, 2023
Helpful experience n friendly
May 29, 2023
Have had a great service and help to…
Have had a great service and help to understand ear aids
April 25, 2023
Very professional
March 31, 2023
Professional start to finish
Really helpful and caring professional
Who took the time to go through all of my questions and requirements
Yes Hearing Aids are expensive but money extremely well spent I only wish I’d made an appointment sooner
March 19, 2023
Made to feel at ease .found David to be…
Made to feel at ease .found David to be very knowledgable and very helpful
March 25, 2023
Really great service from David on…
Really great service from David on Tuesday. Explained everything very clearly. Ordered hearing aids and having them fitted on Monday. Really looking forward to hearing better.
March 22, 2023
appointment with David was on time
appointment with David was on time
he welcomed my daughter to support me
hat put me at ease
then in to magic box showed graph on screen
set up hearing aids to my prescription and sent me out ito mall
felt weird ad lousd
explined range of aids and asked what was important to me ie i dont sit at home and knit but am very active with lots of peple and talk a lot !!!
explained different functions of better aids
EXPLAINED WHY THE BETTER ONES WULD KEEP UP WITH MY AcTIVITY , automatically adjust to situation , no little knob , can easily be tuned if hearing changes
has blue tooth
not to sure what that does but Anna explained how it could work for me .
only thig i missedwas david did not show me how i put them on/ in . ext time
it maybe takes quite a bit of time
i was reccomended to boots / David from a lovely 88 year old friend who came with her son who said he was very good , patient and clear and very good
i am glad i came
March 23, 2023
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Problem with appointments
Had an appointment in January. Received an e mail to say it was cancelled and to telephone to rearrange, however I was in the the city and decided to go in store to see what the problems only to be told that my appointment was still valid and had just been moved to another audiologist. Yesterday morning the same thing happened for an appointment I have in March, telephoned to rearrange and once again was told that the appointment was still valid and had probably been moved to an alternative audiologist. Seems as though computer system needs a tweak to stop sending automatic messages indicating a cancellation. Very confusing and frustrating.
March 7, 2023
Unprompted review
Reply from Boots Hearingcare - Norwich, Castle Mall
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
VERY GOOD INITIAL SERVICE
March 3, 2023
David was very helpful and explained…
David was very helpful and explained everything very well.
February 23, 2023
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