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Boots Hearingcare Reviews 16,279

•
TrustScore 4.5 out of 5

4.6

Hearing Aid Store•417 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 1,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as knowledgeable, thorough, and professional, making them feel at ease and well-informed. The service provided is consistently described as excellent, with many appreciating the efficiency and clear explanations regarding hearing aids and options. Reviewers also praise the exceptional customer service, noting the helpfulness, patience, and kindness of the team. The overall user experience is positive, with many expressing satisfaction with their visits and the improvements in their hearing. However, some people mentioned issues with products, such as hearing aids being uncomfortable or not working effectively. A few others also felt that there were administrative problems, including long waiting times and difficulties in obtaining test results or assistance without proper documentation.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, frequently praising the excellent care and... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very knowledgeable and thorough. I had sudden hearing loss and to be thorough i visited and had 5 hearing tests. Boots was most thorough and only one what an insulated noise chamber to better remove... See more

Rated 5 out of 5 stars

Amazing service by Shebin Joseph. Have seen him a couple of times, makes you feel at ease and comfortable in dealing with my hearing loss and how to ensure that my hearing aids are working correctly... See more

Rated 5 out of 5 stars

I had a problem with the hearing aid charger so my aids were not working and I had great difficulty dealing with folk. This was at the weekend. I emailed my audiologist at Windsor. She found... See more

Rated 5 out of 5 stars

The appointment was, as ever, great. Sian is efficient, effective and knowledgeable. Not only does she give you confidence in the service with these traits, she also is personable and good humoured w... See more

Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 5 out of 5 stars

Roshni and Boots hearing centre, spot on.

Roshni is a lovely lady and extremely helpful. With my hearing aids and her advice my hearing is fantastic. I have been seeing Roshni for quite a long time and she is very friendly and always remembers you. Well done Roshni

May 29, 2026
Unprompted review
Rated 3 out of 5 stars

I’m only part way through the process…

I’m only part way through the process will they live up to the expectations and deliver, only time will tell they are a considerable price when you consider other technologies and it is a confusing with the usual incentives to go up the cost ladder so you’re always going to have to live with some deficiency unless you go for gold which even the wealthy may not be participate with

David Banks

May 27, 2026
Rated 5 out of 5 stars

I was made to be very comfortable

I was made to be very comfortable and very precise information was given prior to the hearing test and exactly what would happen and afterwards shown the number of possible hearing aids together with cost. Would highly recommend.

May 27, 2026

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