Boots Hearingcare Reviews 16,280

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as knowledgeable, thorough, and professional, making them feel at ease and well-informed. The service provided is consistently described as excellent, with many appreciating the efficiency and clear explanations regarding hearing aids and options. Reviewers also praise the exceptional customer service, noting the helpfulness, patience, and kindness of the team. The overall user experience is positive, with many expressing satisfaction with their visits and the improvements in their hearing. However, some people mentioned issues with products, such as hearing aids being uncomfortable or not working effectively. A few others also felt that there were administrative problems, including long waiting times and difficulties in obtaining test results or assistance without proper documentation.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, frequently praising the excellent care and... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

very knowledgeable and thorough. I had sudden hearing loss and to be thorough i visited and had 5 hearing tests. Boots was most thorough and only one what an insulated noise chamber to better remove... See more

Rated 5 out of 5 stars

Amazing service by Shebin Joseph. Have seen him a couple of times, makes you feel at ease and comfortable in dealing with my hearing loss and how to ensure that my hearing aids are working correctly... See more

Rated 5 out of 5 stars

I had a problem with the hearing aid charger so my aids were not working and I had great difficulty dealing with folk. This was at the weekend. I emailed my audiologist at Windsor. She found... See more

Rated 5 out of 5 stars

The appointment was, as ever, great. Sian is efficient, effective and knowledgeable. Not only does she give you confidence in the service with these traits, she also is personable and good humoured w... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 5 out of 5 stars

Great experience

Really friendly audio man, put me at ease explained every thing I needed to know clearly.

All of my visits were actually very enjoyable.

May 20, 2026
Rated 5 out of 5 stars

Emergency walk in

Just walked in with a blood shot eye and they saw me straight away. Gave a full eye examination to check that is was a burst blood vessel. Al ok.
Harrison gave the pre examination, Alice was great with the full eye test and Dan rounded everything off

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Expert advice

Jessica was lovely and her experience shone through during my appointments. I have now received my aids and am due for my first follow up in early June.

May 14, 2026
Rated 5 out of 5 stars

STEVEN AT NEWARK BRANCH

STEVEN AT NEWARK BRANCH. WAS VERY GOOD. HE EXPLAINED EVERYTHING I NEEDED TO KNOW. I WAS NOT PUT UNDER ANY PRESSURE TO BUY ANY HEARING AIDS. I DID PURCHASE SOME. AND SO FAR HAPPY WITH THEM.

May 12, 2026
Rated 5 out of 5 stars

Another smooth job

Got my repaired hearing aids back today. Shebin was, as always, cheerful, polite and very helpful. Everything went well and we should be OK for another 12 months. Good work Boots

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, hearing test, hearing aids chosen, all fully explained. Collected hearing aids, a couple of follow up visits for slight adjustment and I can hear things I had totally forgot about. I would recommend Boots so professional and communicative.
Audiologists I met were friendly, considerate and I can’t fault the experience.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My Mum's hearind aid was defective so popped into Boots Hearcare without an appointment to see if we could get it sorted out. We expected to have to leave the hearing aid for repair but the audiologist (Shebin Joseph) was able to fix the issue on site. He also took the time to calibrate the hearing aid and check my Mum's ears. He noticed that there was an ear inflection in one of the ears and wrote a letter for us to take to the GP to get it resolved.
Shebin provided a wonderful service as we didn't have an appointment and has a very friendly, kind and patient attitude which was very reassuming for my Mum who is in her 90s.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a new pair of…

I recently purchased a new pair of Phonak hearing aids from Boots Hearing in Uttoxeter. After one or two adjustmants, the audiologist, Gemma Brookfield suggested moulded inserts could be beneficial. These have been installed this week and a couple of small adjustments made today. The results have been quite remarkable. She has been so thorough and helpful throughout the whole process. I would recommend Boots Hearing care to anyone with impaired hearing.

May 21, 2026
Unprompted review

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