Bott and Co Solicitors Reviews 

2,844
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,438 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention the high level of professionalism and helpfulness from the staff, who are described as clear, patient, and very pleasant to deal with throughout the process. Many people felt reassured and heard by the team, who made complex procedures easy to understand and follow from start to finish. However, some customers also noted experiences where they felt the process was drawn out or overly complicated, and issues concerning clear communication regarding what services were being charged for. A smaller group of people mentioned specific concerns about being repeatedly asked for the same information across different interactions, and some dissatisfaction regarding the final payout versus the initial claim amount.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, patience, and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional interactions with... See more

Service

Customers consistently note positive experiences with service, highlighting efficient support and great skill... See more

Claim

Users describe positive interactions with claim support, noting that representatives are helpful,... See more

User experience

Consumers find the user experience to be very positive and enjoyable overall. Reviewers frequently mention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Bott and Co Solicitors to be very committed to what they set out to do in helping me with my compensation. Had I been trying this on my own I could have given up but they never did. Thank you... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish! Easy to deal with via email and no lengthy conversations, sent them the details of my flight disruption and they dealt with it all so smoothly, I just had to pr... See more

Company replied

Rated 5 out of 5 stars

An excellent service ! Even though I could not take part during the investigations, I got a very good result.I have received my cheque. Thank you so much!

Company replied

Rated 5 out of 5 stars

Faith Fischer called me and my partner regarding a recent accident. We found Faith to be very pleasant and professional, talked us through the process step by step.


Company details

  1. Legal Services
  2. Law Firm
  3. Lawyers Association
  4. Personal Injury Attorney

Written by the company

Bott and Co is a multiple award-winning No Win No Fee solicitors based in Wilmslow, Cheshire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,844)

1,049 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zahraa Jasson is amazing

I spoke with Zahraa Jasson and I couldn’t of been any happier with how it went,
She had made everything easy to deal
With and was an absolute pleasure to talk to.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Claim

Claim

Bott &Co working very hard to get a fair and justice for my case! I dont think I would have had anything back for my claim if I did not contacting Bott& Co for assistance. Thank you so much!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Really helpful talked me through everything and made the claim more helpful staff member shakeel baderoen was professional and helpful

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Shakeel Baderoen

Shakeel Baderoen
Was very helpful answered all my questions. Due to this being my first ever accident, he was very helpful and reassuring.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Skakeel Baderoen. He was incredibly patient and understanding throughout the entire process, making everything feel straightforward and stress-free. His clear communication and efficiency really stood out, ensuring I always knew what was happening at each stage. I’d highly recommend his services to anyone looking for a reliable and professional solicitor.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Professional Service

I had an accident on 30 September 2025 and Bott and Co Solicitors handled my case. I just want to say how much I appreciated the support I received throughout the whole process.

Jake, who managed my case, was extremely helpful from start to finish. He explained everything clearly, kept me updated, and made what could have been a stressful situation much easier to deal with. His professionalism and hard work really stood out.

I’m very grateful for all the help and would definitely recommend Bott and Co Solicitors to anyone who needs support after an accident.

October 2, 2025
Unprompted review
Rated 4 out of 5 stars

Aaaw Phoebe made everything better for…

Aaaw Phoebe made everything better for me today. My head was just soo full , this was first time involvement and didn’t know what to do, I was just suffering feeling heavy inside and talking of the shock and anxiety terrible. I have experienced great customer service today and feel very light. Thanks to you Phoebe Groenmeyer

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased

I was very pleased, shakeel baderon was very helpful and when through everything with pecise detail and was very helpful

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Using bott and co for my motor finance…

Using bott and co for my motor finance claim but they’re clearly charging extortionate fees for sending out generalised mass emails to anyone that wants to use them. I wouldn’t recommend using them as they’re clearly trying to get as much money as possible from the scheme without doing much work. When I emailed to try and find out what work they had done specifically they weren’t able to give me much details.

Update
Just to be clear. I’m stating that the scheme is disingenuous and quick money making scheme for Bott and co. I’m still not clear what services you’re charging for as you still haven’t said. You’ve stated that you charge every time you send generic update emails that have nothing to do with individual cases, and I’ve stated that I don’t understand why it costs so much to send a generic mass email. Clearly you’re using the car finance refund situation to make quick money. I domt believe that to be ethical, therefore I wouldn’t recommend Bott and co.

April 23, 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

Thank you for your review. We are sorry to hear that you are disappointed with our service.

Our service operates on a no win, no fee basis, meaning fees are only payable if we successfully recover compensation on your behalf. However, where a client chooses to withdraw their claim before it concludes, they are responsible for the reasonable costs incurred for the work carried out up to the point of withdrawal. This approach is consistent with guidance issued by the Solicitors Regulation Authority (SRA).

Our cancellation fees are clearly set out on our website and are reasonable in nature. In most cases, we charge less than the total time spent on a claim, as our fees are capped at four units of time regardless of the work undertaken.

The Financial Conduct Authority has indicated that it expects approximately 44% of claims to be successful. If you were to continue with your claim and it was ultimately unsuccessful, no fees would be payable.

By choosing to withdraw at this stage, you may instead become liable for costs relating to work already completed on a claim that may never have succeeded, meaning you could pay for work that would otherwise have been free of charge.

Your claim has already progressed, and when lenders begin paying compensation, currently expected from late 2026 onwards, your claim would already be in the system.

If you withdraw now and decide to submit a new claim at a later date, there is a risk that your case would be placed at the back of the queue.

While our no win, no fee model means we are only paid when a claim is successfully concluded, withdrawal removes that opportunity.

Any withdrawal fee therefore reflects only the time and work already undertaken on your behalf.

Kind regards
Bott and Co.

Rated 1 out of 5 stars

Disgusted is an understatement

Disgusted is an understatement! Trying to charge me for doing mis sold car finance complaints for me for which I had no idea was happening. Kept receiving automated emails and kept telling them to stop and not do this but now they want to charge me to stop. I am waiting weeks latere still getting emails, for the evidence of the work Ready to go to legal ombudsman now. It's ridiculous.

April 24, 2026
Unprompted review
Bott and Co Solicitors logo

Reply from Bott and Co Solicitors

Thank you for your review. We are sorry to hear that you are disappointed with our service.

Our service operates on a no win, no fee basis, meaning fees are only payable if we successfully recover compensation on your behalf. However, where a client chooses to withdraw their claim before it concludes, they are responsible for the reasonable costs incurred for the work carried out up to the point of withdrawal. This approach is consistent with guidance issued by the Solicitors Regulation Authority (SRA).

Our cancellation fees are clearly set out on our website and are reasonable in nature. In most cases, we charge less than the total time spent on a claim, as our fees are capped at four units of time regardless of the work undertaken.

The Financial Conduct Authority has indicated that it expects approximately 44% of claims to be successful. If you were to continue with your claim and it was ultimately unsuccessful, no fees would be payable.

By choosing to withdraw at this stage, you may instead become liable for costs relating to work already completed on a claim that may never have succeeded, meaning you could pay for work that would otherwise have been free of charge.

Your claim has already progressed, and when lenders begin paying compensation, currently expected from late 2026 onwards, your claim would already be in the system.

If you withdraw now and decide to submit a new claim at a later date, there is a risk that your case would be placed at the back of the queue.

While our no win, no fee model means we are only paid when a claim is successfully concluded, withdrawal removes that opportunity.

Any withdrawal fee therefore reflects only the time and work already undertaken on your behalf.

Kind regards
Bott and Co.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look