Boundary Bathrooms Reviews 

63
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

I ordered a Bristan Trinity Traditional In Line Divertor but after a couple of weeks the hose sprung a leak. Boundary Bathrooms asked for a photo of the problem which I submitted. Then after a week or... See more

Rated 5 out of 5 stars

A really brilliant company to deal with. Web site so user friendly ordering was a dream. The taps I ordered were very competitively priced & postage very reasonable.They arrived 2 days later well pa... See more

Rated 5 out of 5 stars

Very helpful staff, offering advice on all aspects of order - from suitability to delivery. Best value around, would definitely use them again and would highly recommend to anyone. Even my plumb... See more

Rated 5 out of 5 stars

Very pleased with bath panel. We have used Boundary Bathrooms in the past and found them good. We wish we had used them to purchase our new wash basin as we are still having a frustrating time tryin... See more

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3.5

Average

TrustScore 3.5 out of 5

63 reviews

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3.5

All reviews

(63)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oh how classy!!!!!!!

I love my new vanity units so shiny and classy looking. Cannot believe I suffered the old basin and toilet and all those pipes for so long. They are good quality yet at a good price delivered quickly and so well packed. Easy to fit and look just beautiful. I am so sure you will not be disappointed with these in your bathroom

July 30, 2013
Unprompted review
Rated 4 out of 5 stars

Short and sweet

It was simple to order and the parcel arrived within days. I will certainly add them to my trusted list.

July 10, 2013
Unprompted review
Rated 5 out of 5 stars

Great Product, Fast Service, Great Customer Service.

Boundary Bathrooms was a excellent shopping experience, the website was easy to use and the product arrived quickly. I had the opportunity to speak to customer service just to check the delivery day and the response was friendly, polite and helpful. The product is now in place in my bathroom and looks fantastic. Thank You Boundary Bathrooms.

June 12, 2013
Unprompted review
Rated 4 out of 5 stars

Great value and delivery

Good value. Good service. Good product. Cheaper than other companies sell it for. My bath panel was delivered with a tiny dent on the edge priberbly caused in delivery process but mot bad enough to return it. Yes I definitely would buy off boundry bathrooms again.

May 9, 2013
Unprompted review
Rated 5 out of 5 stars

efficient, friendly customer service, competitive prices on quality products

liaised with Jennie on every purchase we've made so far with boundary bathrooms for our new bathroom. We did a LOT of research and whilst they did not have everything we needed, they were willing to do price matching and in some cases beating the prices of some online retailers. We bought a bauhaus celeste basin, hudson reed open spout bath/shower mixer as well as a few other items. I found them efficient, good service and efficient delivery. They were the only ones who had the bath tap in stock in their warehouse as well when everyone else was waiting for the manufacturer to stock up for several weeks. Boundary were able to deliver it to me just in the time that I needed it as the other supplier let me down. I would use them time and time again.

May 6, 2013
Unprompted review
Rated 1 out of 5 stars

change the price of the item between order and delivery

i order a riser rail with shelve 40 pound. which was 10 pound more expensive than the one without the shelve
got deliver a riser rail without shelve.
call customer service, answer was with the shelve it s 50 pound
the only thing they offer is a refund
AVoid this website!!!!

April 25, 2013
Unprompted review
Rated 1 out of 5 stars

VERY poor service

Placed order nearly 3 weeks ago, still waiting for item to be delivered! Item was displayed as in stock, when I tracked item 3 days after ordering one of my items showed as out of stock. I got no update from Boundary Bathrooms but there was a date when they expected to receive new stock on the order tracking page so I thought I would wait. New stock date came and went, not update about my order, days passed and order still not shipped. I emailed their customer services 4 days ago, they replied next day stating ".....have emailed our transport department to call you to arrange delivery as a matter of urgency." Well 3 days have passed and no phone call, if calling 3+ days later is their idea of an urgent response I would hate to think of their standard response. Worst online company I have had the misfortune to use, quick to take my money but glacially slow to deliver - totally incompetent, misleading stock status, no updates regarding delays and no apologies.

March 29, 2013
Unprompted review
Rated 1 out of 5 stars

VERY bad customer service

I did order some bathroom elements to boundary bathrooms after reading previous great reviews of their services.
My items were showing in stock, but as soon as I paid, I got a confirmation message about the order but no delivery date or information whatsoever. I contacted customer care a few days later and got told that one items was missing and that transport would get in touch with me about the delivery. They didn't and after a week I tried to contact customer service again by mails plus voicemails (as nobody was picking up the phone). Finally I managed to get part of my order delivered 9 days after my initial order..... WIthout an explanation, nor a sorry about the late delivery.
If you need your items within 7 working days don't buy from boundary bathrooms....
To add to it, I just received the invoice today by mail....10 days after placing my order online! There is a flaw in their ordering process for sure.

March 13, 2013
Unprompted review
Rated 5 out of 5 stars

Problem, what problem?

I had an issue with a delivery; my fault! I called BB and within minutes, I did not have a problem. Instantly solved. Although a web shop, BB demonstrated some good old fashioned service. Well done.

March 5, 2013
Unprompted review
Rated 5 out of 5 stars

Great price and fast deliverly

Was looking for a triton shower and couldnt get it cheaper anywhere else its a brillant shower for a great price also was delivered within 2 days...very pleased I have recommended to friends
Thanks
Lesley

March 5, 2013
Unprompted review
Rated 5 out of 5 stars

First class.

Brilliant service. I initially ordered a basin and pedestal with another internet company who promised the world and literally didn't deliver. With a plumber booked for the next day for a first fix and a tiler waiting I ended up in a panic. I contacted Boundary Bathrooms where Jennie rang several different suppliers in an attempt to find the suite I was after. She did the business and advised me on my options to ensure fast delivery. Sure enough, I received my basin and pedestal first thing the following morning.A thoroughly professional, knowledgeable and helpful staff in what is obviously a business that cares for it's customers.Many thanks.

June 3, 2012
Unprompted review

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