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See what reviewers are saying

Rated 5 out of 5 stars

Nicola Gurevitch-Beacock’s customer services is OUTSTANDING. She has always been helpful, polite and very quick to respond. It is unusual these days to have people who genuinely care or who put in... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always.... I rang with regards to the Kings Coronation on May 6th and whether you were offering boxes (Union Jack) Nicola organised some sample boxes/accessories for me which... See more

Company replied

Rated 5 out of 5 stars

Second time of ordering the Large Hamper boxes from Boxmart. They look really good, nice and sturdy and big enough to hold a couple of bottles of wine and plenty of goodies for our Teams Christmas H... See more

Company replied

Rated 5 out of 5 stars

I’m very happy I chose BoxMart! The boxes arrived quickly, well packaged, and the quality is outstanding. The colors matched exactly what I saw online, and the materials feel strong and professional.... See more

Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Store

Written by the company

BoxMart are specialists in UK made recyclable packaging - available off the shelf with immediate despatch, or custom made to your specifications. An extensive range of gift, postal and hamper packaging is available with immediate despatch & with next day shipping - in a wide range of sizes and colours. BoxMart also work collaboratively with clients to deliver bespoke packaging solutions tailored to their requirements, using a range of creative constructions, materials and print finishes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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Rated 5 out of 5 stars

Amazing service as always

Amazing service as always....
I rang with regards to the Kings Coronation on May 6th and whether you were offering boxes (Union Jack) Nicola organised some sample boxes/accessories for me which I received the very next day.
Your customer service and products are second to none.
Thank you Nicola for all your help
Best wishes
Julie
Dove's Delights

January 27, 2023
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Reply from BoxMart

Hello Julie - thank you so very much for your wonderful review! Nicola is over the moon to hear how happy you are with your samples.

Our team really do love working with customers to find the right packaging for their needs - do get in touch when you've had chance to review if you have any questions,

Best wishes
BoxMart

Rated 5 out of 5 stars
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Reply from BoxMart

Hello Mairead - thank you so much for taking the time to leave such a lovely review. We're so happy to hear that you are pleased with your boxes and our service level - we take great pride in getting both things right so it means a lot to hear this direct form customers.

Do get in touch if we can help with anything in the future,

Best wishes
BoxMart

Rated 4 out of 5 stars

Pleased mostly with what we received

Pleased mostly with what we received, just not sure re
the small square boxes,lids do not fit on the outside of boxes.
Some will fit inside,but many are not happy doing this ??

February 1, 2023
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Reply from BoxMart

Hello Arthur, thank you so much for your review. I'm so glad to hear you are happy with the majority of your order. You're right - the small square box lids are designed to fit inside the bases, as described on the product - "A small square gift box, with recyclable clear lid that sits neatly inside the box". We'll drop you a line via email to check everything else is in order. Do get in touch at any point if you have questions,

Very best wishes
Claire, BoxMart

Rated 5 out of 5 stars

Excellent service and very efficient…

Excellent service and very efficient with deliveries

January 13, 2023
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Reply from BoxMart

Hi there! Thank you ever so much for such a great review - we're so pleased to hear you're happy with our service and delivery time, both are things we take very seriously, and it's wonderful to hear that we've been able to meet your expectations.

Very best wishes
BoxMart

Rated 5 out of 5 stars

Superb customer service and speedy…

Superb customer service and speedy delivery. Thank you so much!

December 9, 2022
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Reply from BoxMart

Thank you Tania for such a lovely review! It's so great to hear that our customer service team were on hand to help, and that you received your order quickly. Do get in touch at any point if you need us in the future,

Best wishes
BoxMart

Rated 5 out of 5 stars

Order came out quickly and a small…

Order came out quickly and a small query dealt with immediately.

December 8, 2022
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Reply from BoxMart

Good morning Margaret - thank you so much for your lovely review, we're so pleased to hear we were able to answer your query promptly and that you got your order in a speedy manner! Do get in touch if we can help with anything in the future, we love to help,

Best wishes
BoxMart

Rated 5 out of 5 stars

Good quality products in a great range…

Good quality products in a great range of colours. Very prompt and efficient service from friendly and helpful staff. Thoroughly recommend!

December 9, 2022
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Reply from BoxMart

Hello Liz! Thank you so much for your lovely review, we're so pleased to have you as a customer and are delighted to hear you're happy with our service & products.

With very best wishes
BoxMart

Rated 5 out of 5 stars

FAB…

As always superb service and super quick delivery

December 5, 2022
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Reply from BoxMart

Thank you so much Rob for your lovely review! We're so pleased you're so happy with our service and fast delivery.

Always here if you need any assistance, just get in touch any time.

Best wishes
BoxMart

Rated 5 out of 5 stars

Very good customer service

Very good customer service, the product was dispatched really quickly and is very good quality.

December 6, 2022
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Reply from BoxMart

Thank you so very much for your lovely review. Our customer service team are dedicated to being helpful and providing a 5* service so we're really pleased to hear you had a great experience with us.

Do let us know if we can help with future requirements, we'd love to help.

Best wishes
BoxMart

Rated 5 out of 5 stars

Quick delivery and helpful chat with a…

Quick delivery and helpful chat with a person.

November 24, 2022
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Reply from BoxMart

Hi Flavia! Thank you so much for getting in touch and for leaving such a great 5* review! I can see that our colleague Nicola helped you with your order - she's really pleased to hear you're so happy, and that you items were delivered quickly.

Do get in touch if you need assistance at any time,

Best wishes
BoxMart

Rated 5 out of 5 stars

Great product delivered quickly

Great product delivered quickly. A great customer experience

November 28, 2022
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Reply from BoxMart

Hello Karen

Thank you so very much for your great review - we're so pleased to hear you had such a great customer experience and speedy delivery!

Do get in touch if you need anything in the future,

Best wishes
BoxMart

Rated 5 out of 5 stars

Fantastic quality products

Fantastic quality products, great sample service - highly recommended.

November 21, 2022
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Reply from BoxMart

Hi Seb! Thank you so very much for taking the time to leave such a fab review - we're delighted to hear that you're happy with your products and the sample service. We're always here if you need anything, just let us know and we'll do our best to assist.

Best wishes
BoxMart

Rated 5 out of 5 stars

great service

great service, very good products, fast delivery!

November 16, 2022
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Reply from BoxMart

Thank you so much Dean, it's great to know you're happy with our service, products and super-fast delivery! Do let us know if we can be of assistance for future orders, we're always here to help.

Best wishes
BoxMart

Rated 5 out of 5 stars

Great customer service

Great customer service
Callum was super helpful
Very efficient delivery
Can’t fault it

November 9, 2022
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Reply from BoxMart

Thank you so much Dalia - what a great review to receive! I've passed your comments to Callum and our customer service team. Do let us know if we can be of assistance in the future,

Bets wishes
BoxMart

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always, great quality product and always as pictured!

November 10, 2022
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Reply from BoxMart

Thank you so much Aman for such a great review. We're so pleased to hear you're happy with the service & product. Do always get in touch if you need anything as we love to help!

Best wishes
BoxMart

Rated 5 out of 5 stars

Good service

Easy to order, delivery was very quick, receiving txt messages that my order was on its way. My order arrived in good order and was just what I expected. Good service all round.

November 2, 2022
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Reply from BoxMart

Hi Susie! Thank you so much for your lovely review! We're so pleased to hear you found it easy to order and that your products arrived quickly. Do let us know if we can help in the future - we're always here for any questions!

Best wishes
BoxMart

Rated 5 out of 5 stars

I have been ordering from Boxmart for…

I have been ordering from Boxmart for years now, I have always been really happy with the products and service! As a small business it’s great to have a reliable supplier. The turn around time from ordering to dispatch of orders has always been extremely fast and efficient! I’d highly recommend

November 6, 2022
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Reply from BoxMart

Good morning Sarah! Thank you so much for taking the time to write such a lovely review. We love working with businesses such as yours, and ensure we always have a reliable stock of packaging for you to order from as-and-when your business requires it. Thank you for choosing BoxMart - do let us know if we can be of any assistance for future requirements.

Best wishes
BoxMart

Rated 3 out of 5 stars

The package was delivered to the wrong…

The package was delivered to the wrong address! You have delivered to me before, so I don't understand why this happened!

November 9, 2022
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Reply from BoxMart

Hello Tania. Thank you so much for letting us know about this - I've just emailed you. We'll investigate this further to find out what happened, as this isn't up to our usual standards, and we'll always do everything we can to put issues right when they occur. If you need this order resending we're very happy to do that for you.

We have an excellent track record with our couriers with 99% of UK orders arriving next working day - I'm so sorry that your delivery went wrong on this occasion. We'll do all we can to ensure there are no issues in the future.

Best wishes,
Claire, BoxMart

Rated 5 out of 5 stars

Need for Speed

Speed, Speed, Speed!
I am in Ireland and still the package arrived within 3 days of me ordering!

November 10, 2022
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Reply from BoxMart

Thank you Peter! This is fantastic to hear, we're so pleased that you received your order so quickly! We despatch all orders at 3pm daily, and have a great relationship with our couriers with a great delivery track record. Do let us know if we can help in future!

Best wishes
BoxMart

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Tarin went the extra mile to help and assist me. I am also very pleased with the quality of the packaging samples I received and I look forward to using Boxmart to help me with my packaging needs and grow my brand.

November 4, 2022
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Reply from BoxMart

Hey Wabby Sabby! Thank you so much for your lovely review! Taron and the rest of the customer service team are so pleased to hear how happy you are with our service and hope to hear from you soon as your business grows! We're always here if you have any queries or need help - just pick up the phone or drop us an email :)

Have a lovely day
BoxMart

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