Brayleys Cars - Brayley Honda Leatherhead Reviews 

252
TrustScore 4.5 out of 5

4.6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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Rated 5 out of 5 stars

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... See more

Company replied

Rated 5 out of 5 stars

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... See more

Company replied

Rated 5 out of 5 stars

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... See more

Company replied

Rated 5 out of 5 stars

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, United Kingdom

  • 01372 360099

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(252)

3,099 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Care.

I.ve been a customer of this dealership ,since I brought my Jazz there 13 years ago. they have always given me a great service, and very good customer care. I would recommend.

January 11, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We are so happy to read such a great review about Brayley Honda, and really appreciate your kind words and recommendation. We look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent friendly service

I booked my car in for your £20 winter check.
I got an appointment very quickly.
The actual check was done very efficiently
Rita, one of your receptionists, helped me sort out a Sat Nav problem and told me how to update my maps.
Very friendly and efficient service
Thank you

December 13, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hello John. Thank you for leaving your great review of our dealership and your 5-star rating of us.

Rated 5 out of 5 stars

That's what I call service.

When I received a re-call for my Honda Jazz, Brayleys arranged for it to be collected and then returned to me after the work was carried out. They even washed the car and cleaned the interior. All free-of-charge.

December 2, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

We sold a Honda to Brayley’s today

We sold a Honda to Brayley’s today. Sales team extremely friendly and helpful, Clarence and George couldn’t have made it easier . Thank you. Can highly recommend them . (Leatherhead branch)

November 1, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for taking the time to leave us a review. We're happy to hear you had such a positive experience with Clarence, George and our team at leatherhead! We hope to be able to assist you again in the future.

Rated 5 out of 5 stars

Good customer service experience

I was kept informed of the progress of my vehicle service by phone and the work was completed promptly. I had a few questions and Tina was very helpful in trying to obtain the answers for me.

October 25, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Phil, thank you for sharing your positive experience! We are delighted to hear you were happy with the service provided by Tina. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Quick turnaround and professional and…

Quick turnaround and professional and friendly service

October 24, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Efficient as always!

Friendly, personal service and sound work in the actual mechanics department. Thank you Leatherhead Honda!

October 13, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Heather, we are so happy to read such a great review about Brayley Honda Leatherhead, Thank you! We look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Took car in for service and MOT

Took car in for service and MOT. The staff were as polite, helpful and efficient as they always have been over the 10 years that we've been using them.

October 10, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi John, Thank you very much for your praise and kind comments about our team. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very efficient annual service on my…

Very efficient annual service on my car, only downside that the company no longer offers pick up of your car for free as they now charge £20.

October 6, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 1 out of 5 stars

Rude and pushy sales staff experience

Rude and pushy sales staff experience. Not sure whether all of them are like this but the particular individual I spoke to was very blunt and not helpful at all. Definitely pushed away a potential customer

September 23, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Steve, thank you for your feedback, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at 01372 360099 when you have a chance. Thank you, and we look forward to hearing from you.

Rated 5 out of 5 stars

Great Customer Care

The previous owner of my Honda CR-V had only given one key for the car when I bought it from a Brayley garage down south. I needed a spare in case I lost the key or for another family member to use the car if I was not around.
Back home some time later, I raised the problem with Brayley St Albans and they offered to make me a second key at my nearest Brayley garage, Hemel Hempstead. The staff there were great and programmed a new key for me - at no charge! Such a relief to have a spare key. Thank you Brayley's.

September 28, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Lou, we are very happy we could provide you with a positive experience, and we able to help you with a 2nd key to your Honda CR-V. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Service & MOT carried out effectively…

Service & MOT carried out effectively and with no problems

August 19, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi David, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent Service at Brayley Honda Leatherhead

On Saturday morning, I went into Brayley Honda in Leatherhead to look at cars which would fit my tight budget.
Amanda Killen, the sales Executive, was professional, kind and efficient throughout the process. She was attentive to my needs and was sure to answer all my questions, giving reassurance when necessary.
I was blown away by the quality of the car but moreso by the quality of the service, as Amanda went above and beyond what was expected.
Thank you Brayley Honda Leatherhead, and thank you Amanda Killen.
A 5 star experience.

August 9, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hello Jolene.
Thank you for your 5-star rating and review of your recent purchase from our Honda Leatherhead showroom. I am sure aht Amanda and the team will be thrilled to read your kind words.
All the best
Honda Leatherhead

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service yesterday. The Garage staff were very friendly and helpful. Urla kept in touch and advised me of what needed to be done.
The service was completed in good time and I was able to collect th4 car by lunch time.
I was pleased with the work done and the helpful staff.
Thank you

July 28, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Tony, we are so happy to read such a great review about Brayley Honda Leatherhead, and are delighted to hear how pleased you are with the service you received. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Service

Excellent as always - receptionist is friendly and efficient; service completed in good time with added bonus of a nice clean car!

July 26, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We are so happy to read such a great review about Brayley Honda Leatherhead! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

The reception staff are very helpful

The reception staff are very helpful. Being a Honda dealer, I trust them to service my Civic correctly.

July 21, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Val, we're very happy you found our staff to be so helpful during your experience here at Brayley Honda Leatherhead. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

The staff were very friendly and I…

The staff were very friendly and I didn’t have to wait long for my MOT.

July 17, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Lucia, thank you so much for your 5-star review of our Honda Leatherhead dealership following your recent visit for an MOT

Rated 5 out of 5 stars

Bradley Honda garage are a very …

Bradley Honda garage are a very good I trust my car for servicing and other things for my car the staff are very helpful I give them five stars 🌟

July 5, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Andrew, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Our lovely experience at Brayleys.

We recently bought a car from Brayleys. We were greeted by a charming young man, with a smile and pleasant attitude. He was James Allibone. After briefing him on the car we wanted, he came up with a few options. He was not pushy, but was calm, polite and easy to talk to. He took his time and went through the journey with us, in matching the car we wanted. Apparently he is ex Army, which is obviously where he got his discipline and manners from. In my mind you are lucky to have James, being ex Army, he has all the right qualities. You need to hold on to him, as he will go far in your company. We are really happy with our new car, and thank Brayleys for making our experience so easy and satisfying. We will be back!

May 21, 2022
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hello Kenneth. Thank you for your review and 5 star rating of our Leatherhead Honda business following your visit and recent purchase.

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