Brayleys Cars - Brayley Honda Leatherhead Reviews 

251
TrustScore 4.5 out of 5

4.6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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Rated 5 out of 5 stars

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

Company replied

Rated 5 out of 5 stars

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... See more

Company replied

Rated 5 out of 5 stars

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... See more

Company replied

Rated 5 out of 5 stars

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, United Kingdom

  • 01372 360099

4.6

Excellent

TrustScore 4.5 out of 5

251 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(251)

3,092 reviews in the last 12 months

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Rated 5 out of 5 stars

Car booked for a service

Car booked for a service, car collected from home and returned home. Valeted so nice and clean.

February 8, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Marion, thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, prompt service and kept me informed about the job.

February 6, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Jill, thank you so much for your high rating! We hope you have a great day!

Rated 5 out of 5 stars

Brilliant dealer very helpful staff and…

Brilliant dealer very helpful staff and a pleasure to deal with. They have been our dealer for 19years and we are on our 4th Honda Jazz we would never change.
If you have a problem just call in and they would immediately do all they can to help and keep you on the road.

February 5, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Ian, thank you so much for your fantastic review. We really appreciate it and your long term custom. We look forward to welcoming you back into the dealership on your next visit.

Rated 4 out of 5 stars

Problem sorted

Problem sorted quickly and efficiently with good communication from Tina.

February 1, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent Honda Service

I bought my Honda Jazz from Honda in Leatherhead 14 years ago and have had excellent service and maintenance ever since. I have an extended Service Warranty paid monthly which is helpful in managing the Annual Servicing bill.

January 23, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for taking the time to leave us a review. We really appreciate it and your long term custom.

Rated 5 out of 5 stars

Good service

January 23, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your high rating! We hope you have a great day!

Rated 5 out of 5 stars

The sales team were helpful throughout

The sales team were helpful throughout. Nothing was too much trouble. I thought the deal was fair.

January 19, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for choosing to purchase from us - your custom is appreciated, along with your great review!

Rated 5 out of 5 stars

First time using the service department…

First time using the service department at Leatherhead. Tina and her colleague were professional, polite and engaging. The service was about 3 hours which is fine but the location does not lend itself to walking anywhere if you have to wait. That said there is a cafe over the road and seats and drinks machine at Brayleys.

January 5, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for your review. The Leatherhead team love to provide great customer service and are delighted that they were able to assist.

Rated 5 out of 5 stars

Reliable and friendly

The team at Leatherhead are always friendly, helpful and reliable. Many thanks

December 20, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your praise and kind comments about our team, We really appreciate it. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Helpful receptionist

December 18, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your high rating! We hope you have a great day!

Rated 5 out of 5 stars

Brayleys Honda of leatherhead was like it used to be…

Brayleys Honda of leatherhead was the only Branch who offered me a Pick-Up-& Return Service Free of Charge ( Waived) (washed & vacuumed inside) since they have taken over from Thames Honda, to which i really appreciated. Tina & Colin were very polite & professional, therefore that is where i will now have my Honda Jazz Serviced & M-O-T in future, What a difference it made to my day, due to those two members of staff, Thank you both, you got my Custom from now on, Philip

December 14, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you so much for your fantastic review, we really appreciate it. We look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

When I booked the car the booking…

When I booked the car the booking process was simple and very efficient. I was made aware of the process for the day my car was mot and serviced. The collection driver driver phone to let me know when he arrived following a call to let me know they were on their way and he made me aware that he would phone me when he was back and confirmed that was okay with me. He also checked he was okay to leave his car in my work car park, he was a lovely personable man, I was very impressed and so pleased I arranged collection and return and would do again. Exceptionally good service

December 12, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Great service

Great service, collected, called with update then dropped off as stated, with very clean car. Thank you. The only reason that I have given 4 stars is trying to get though on the phone to book appointment took around 18 calls before I got though (over 5 days)! The phone messaging service needs updating.

November 22, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

Speed and efficiency

Booking the car in was quick and easy. There were a couple of additional items that needed attention, so I agreed to them and the work went ahead. Not cheap, hence experience was not 5*

November 21, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great service from start to finish

Very pleased with service on my Honda Jazz carried out by Brayley Honda Leatherhead. Car returned running beautifully and spotless. Tina & Colin were really helpful from booking in to return of vehicle. Seamless operation and would recommend without hesitation. Really nice people to do business with.

November 15, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We're delighted to hear you had such a positive experience with Tina an Colin. We hope to welcome you back into the dealership again in the future. In the meantime please do not hesitate to contact us if there is anything else we can do to help.

Rated 5 out of 5 stars

Having the car picked up and returned…

Having the car picked up and returned made this an easy necessity.
The staff I dealt with, Tina and Paul were most pleasant and helpful.
The car was returned promptly and all looking good.
Thank you.

November 14, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! We hope you have a great day!

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, found a solution and saved me another trip. Always a great experience.

November 1, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We appreciate your positive review about your recent experience with us! We look forward to welcoming you back on your next visit to the dealership.

Rated 5 out of 5 stars

Excellent service

Excellent service, easy booking, nice professional people

October 19, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you very much for your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Always fantastic service at Brayley's

Great, polite, customer oriented service. Used for a number of years, never disappoint.

October 16, 2023
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your kind words and this wonderful review! We really appreciate it and look forward to welcoming you back into the dealership for many more years to come.

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