Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle
Company replied
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Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle
Company replied
Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... See more
Company replied
The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... See more
Company replied
Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, United Kingdom
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Replied to 31% of negative reviews
Typically replies within 1 week
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Car booked for a service, car collected from home and returned home. Valeted so nice and clean.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Friendly staff, prompt service and kept me informed about the job.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Brilliant dealer very helpful staff and a pleasure to deal with. They have been our dealer for 19years and we are on our 4th Honda Jazz we would never change.
If you have a problem just call in and they would immediately do all they can to help and keep you on the road.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Problem sorted quickly and efficiently with good communication from Tina.

Reply from Brayleys Cars - Brayley Honda Leatherhead
I bought my Honda Jazz from Honda in Leatherhead 14 years ago and have had excellent service and maintenance ever since. I have an extended Service Warranty paid monthly which is helpful in managing the Annual Servicing bill.

Reply from Brayleys Cars - Brayley Honda Leatherhead
The sales team were helpful throughout. Nothing was too much trouble. I thought the deal was fair.

Reply from Brayleys Cars - Brayley Honda Leatherhead
First time using the service department at Leatherhead. Tina and her colleague were professional, polite and engaging. The service was about 3 hours which is fine but the location does not lend itself to walking anywhere if you have to wait. That said there is a cafe over the road and seats and drinks machine at Brayleys.

Reply from Brayleys Cars - Brayley Honda Leatherhead
The team at Leatherhead are always friendly, helpful and reliable. Many thanks

Reply from Brayleys Cars - Brayley Honda Leatherhead

Reply from Brayleys Cars - Brayley Honda Leatherhead
Brayleys Honda of leatherhead was the only Branch who offered me a Pick-Up-& Return Service Free of Charge ( Waived) (washed & vacuumed inside) since they have taken over from Thames Honda, to which i really appreciated. Tina & Colin were very polite & professional, therefore that is where i will now have my Honda Jazz Serviced & M-O-T in future, What a difference it made to my day, due to those two members of staff, Thank you both, you got my Custom from now on, Philip

Reply from Brayleys Cars - Brayley Honda Leatherhead
When I booked the car the booking process was simple and very efficient. I was made aware of the process for the day my car was mot and serviced. The collection driver driver phone to let me know when he arrived following a call to let me know they were on their way and he made me aware that he would phone me when he was back and confirmed that was okay with me. He also checked he was okay to leave his car in my work car park, he was a lovely personable man, I was very impressed and so pleased I arranged collection and return and would do again. Exceptionally good service

Reply from Brayleys Cars - Brayley Honda Leatherhead

Reply from Brayleys Cars - Brayley Honda Leatherhead
Great service, collected, called with update then dropped off as stated, with very clean car. Thank you. The only reason that I have given 4 stars is trying to get though on the phone to book appointment took around 18 calls before I got though (over 5 days)! The phone messaging service needs updating.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Booking the car in was quick and easy. There were a couple of additional items that needed attention, so I agreed to them and the work went ahead. Not cheap, hence experience was not 5*

Reply from Brayleys Cars - Brayley Honda Leatherhead
Very pleased with service on my Honda Jazz carried out by Brayley Honda Leatherhead. Car returned running beautifully and spotless. Tina & Colin were really helpful from booking in to return of vehicle. Seamless operation and would recommend without hesitation. Really nice people to do business with.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Having the car picked up and returned made this an easy necessity.
The staff I dealt with, Tina and Paul were most pleasant and helpful.
The car was returned promptly and all looking good.
Thank you.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Very friendly and helpful, found a solution and saved me another trip. Always a great experience.

Reply from Brayleys Cars - Brayley Honda Leatherhead
Excellent service, easy booking, nice professional people

Reply from Brayleys Cars - Brayley Honda Leatherhead
Great, polite, customer oriented service. Used for a number of years, never disappoint.

Reply from Brayleys Cars - Brayley Honda Leatherhead
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