Brayleys Cars - Brayley Honda Leatherhead Reviews 

251
TrustScore 4.5 out of 5

4.6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

Company replied

Rated 5 out of 5 stars

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message o... See more

Company replied

Rated 5 out of 5 stars

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my... See more

Company replied

Rated 5 out of 5 stars

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, United Kingdom

  • 01372 360099

4.6

Excellent

TrustScore 4.5 out of 5

251 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(251)

3,092 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience and Mr Wood was…

Great experience and Mr Wood was extremely helpful.

June 18, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Samma, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly and efficient service.

Friendly and efficient service.

June 4, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Chris, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent service all round

My car was collected promptly - we were kept in formed of progress of the service and it was returned clean and on time.

June 5, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Dorothy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Helpful salesman

Helpful salesman suggested really good alternative to the car I had originally thought would be suitable as it was far to low for me.

May 25, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Lynda, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Amazing service from Tina

Amazing service from Tina. Tina kept me informed during the time the Jazz was serviced. Even the cost of the service was reasonable.Best Honda dealership I’ve ever used. Excellent service.

May 28, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Trevor, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tina. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

New Honda HRv

Over a period of several weeks leading up to me buying a new Honda HRv on PCP, Clarence at Brayleys Leatherhead was very helpful taking me through the process without ever being pushy. He dealt with my many questions patiently and I feel confident that any subsequent questions that crop up will be dealt with in the same manner.

May 22, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Efficient and good communication…

Efficient and good communication throughout the servicing

May 8, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Danilo, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

They accommodated me when I needed to…

They accommodated me when I needed to change my appt at a late stage, reception were very helpful. The required work was carried out promptly.

May 14, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service for my 14 year old…

Excellent service for my 14 year old Honda Jazz - service and MOT completed - good communication and value for money service.

May 13, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Susan, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Absolutely lovely ladies to deal with

Absolutely lovely ladies to deal with, very knowledgeable and helpful.

May 9, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Aaron, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care

Rated 5 out of 5 stars

Fantastic experience

What an experience! Tina and Orla are fantastic. Really felt valued as a customer. First time here as was told car had to go to Gatwick centre. Wish I knew earlier that it didn't. Was kept informed at every step. Car was cleaned well after a service and MOT. I am very impressed. I certainly recommend and will be returning next year. Thank you all at Leatherhead Honda.

March 27, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Donald, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Tina and Orla. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

My CRV went in for the 1 year service

My CRV went in for the 1 year service. The work was done very promptly and the car was ready for collection 2 hours later. This meant that I could deal with the rest of the day much easier.

March 21, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Andy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Polite staff and very helpful always…

Polite staff and very helpful always happy to answer any. Questions I have
Tina and orla lovely lady’s

March 14, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Sammie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very positive.

Very friendly and pleasant.

February 21, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Jacky, Thank you so much for your high rating! We hope you have a great day!

Rated 5 out of 5 stars

Service and Mot

I put my car in for a service and mot at the Ewell branch of Bradley's Honda Charlotte was lovely very friendly and kept me updated with everything going on.
On picking the car up again Charlotte was lovely and explained all the paperwork and pricing to me.
Thanks Charlotte 👍 😊

February 20, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you Sarah

Rated 5 out of 5 stars

Excellent service

Excellent service. The two Receptionist obviously had an in-depth knowledge of technical matters.
The mechanic that worked on my car, and undertook a a thorough health check, picked up a number of things that now need to be addressed.
Much appreciated.

February 13, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Chris. Thanks for taking the time to leave a review after your visit to our Honda dealership in Leatherhead

Rated 5 out of 5 stars

I bought my car from Brayleys and have…

I bought my car from Brayleys Leatherhead and have recently had it serviced by them. All the team were superb from the office staff who kept me informed of progress throughout to the person cleaning and basically valeting it after the service. It looked great!
Thank you so much.
Would definitely recommend Brayleys!

February 12, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Exemplary customer service

I waited until I had purchased my car (Honda CRV) to write a review just in case the team slipped up! I waited in vain!

I can honestly say that the customer service I received from both Clarence & Phil has been second to none, in all industries I’ve dealt with recently. Nothing was too much trouble, they entertained my silly demand of not picking up my car until my number plate was on it! Picked me up from the station when I went to collect my new car & did I mention that they also found the car to my specifications too.

Such a lovely team (sales & service) & I'm so grateful to have found them which incidentally occurred when I took my previous car in for a service because I had poor customer service at the Ewell branch (which is closer to me)

Brayleys Leatherhead should be used for customer service training because they are a shining example of it.

February 8, 2024
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Tan, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Clarence & Phil. We look forward to continuing to welcome you into the dealership for many more years.

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