Brayleys Cars - Brayley Mazda Milton Keynes Reviews 

119
TrustScore 4.5 out of 5

4.4

Barnsdale Drive, MK4 4DD Westcroft, England, GB


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Rated 5 out of 5 stars

manager Ben easy to talk too no pressure knowledgeableready with good advice.he steared us to wards a good bargain then helped get us the best deal.

Company replied

Rated 4 out of 5 stars

Got on very well with Chris on the sales team, very polite, helpful & easy to get on with & not pushy. living over 60miles away made the transaction a little more awkward but all worked out ok. The c... See more

Company replied

Rated 5 out of 5 stars

Ben Trainor is my sales person. I have bought Mazdas for quite a few years now, because the service I receive from Ben, I always go back to him all the time. He is so knowledgeable, explains ever... See more

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Rated 4 out of 5 stars

I met with Paul and went through the paperwork before looking over the car. Paul’s colleague Kevin showed me the main controls and features which was very helpful. Both guys were excellent and clearl... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnsdale Drive, MK4 4DD, Westcroft, England, United Kingdom

  • 01908 866200

4.4

Excellent

TrustScore 4.5 out of 5

119 reviews

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Replied to 31% of negative reviews

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4.4

All reviews

(119)

3,071 reviews in the last 12 months

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Rated 5 out of 5 stars

First class from start to finish

First class from start to finish. Chris saw us promptly, was polite and very knowledgeable, answered all our questions, let us have a good test drive by ourselves (better than other garages who wouldn’t), and we felt well looked after. Got a better trade in than webuyanycar and other online dealers. Even got a good coffee.

April 14, 2022
Unprompted review
Brayleys Cars - Brayley Mazda Milton Keynes logo

Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your kind review, and for choosing to buy from us. We will convey your kind comments to Chris.

Rated 4 out of 5 stars

Annual service for my Mazda CX-3

Annual service for my Mazda CX-3

Simple to book, service carried out efficiently and carefully, valet included.

Told it would take a couple of hours and it was 2 hrs. Very happy. Thanks.

April 8, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for taking time to leave your positive review - much appreciated!

Rated 5 out of 5 stars

Excellent customer service

Ben Trainor turned around a new car for me 2 years ago, which was needed at very short notice and he took all of the stress out of the situation. I picked up a new car recently and once again he was a joy to deal with. Amazing customer service, the right level of comms and very personable and professional. I would highly recommend him and Brayleys MK.

April 8, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Hello Beth, thank you for your 5-star rating and review. Ben and the Mazda team are focused on delivering excellent customer service, so reviews like yours are extremely motivational. Enjoy your car!

Rated 5 out of 5 stars

Brayley cars Mazda Milton Keynes

Brayley cars Mazda Milton Keynes: fantastic service! Attention to detail and very high standards! Ben, our sales guy, even collected us from train station when we came to purchase our new car! Car is amazing, immaculate throughout thanks to their valet guys! Will definitely buy from Ben again and highly recommend this showroom!

March 21, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your fantastic review. Ben and the Milton Keynes Mazda team pride themselves on their customer service and are delighted to receive such positive compliments.

Rated 5 out of 5 stars

Chris burger looked after me right from…

Chris burger looked after me right from the start. Nothing was too much trouble, emailing me the video of interior of a car right the way through to my purchase

March 15, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you very much for your great feedback. Chris and team pride themselves on their customer service and are grateful for your kind comments.

Rated 5 out of 5 stars

Very easy and straightforward sale of…

Very easy and straightforward sale of my Mazda and purchase of a new CX30 in just a matter of days!

March 8, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your great review - enjoy your new Mazda CX-30!

Rated 5 out of 5 stars

GREAT SERVICE @ BRAYLEYS, MAZDA

Just purchased a used Mazda 6 with only 6K on the clock & 3 yrs old from Brayleys, Milton Keynes. Lovely clean showroom and Sales Reps (esp Ben) very attentive, helpful and kept in contact with us throughout. We had to purchase a few extra parts that we wanted to fit to the car and although we had to wait for these to come in (due to pandemic) they arrived fairly quickly & we were kept informed throughout. Mgr came out to introduce himself (a nice touch these days) so we felt a valued customer. Hand over of vehicles went smoothly and the car was cleaned, polished and waiting for us when we arrived together with two coffees! Great service and will defo recommend to friends who are also thinking of purchasing a Mazda.

March 7, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

We are really pleased that you chose to purchase your Mazda6 from us and hope that you enjoy it. Thank you very much for your fantastic review which the team really appreciate.

Rated 5 out of 5 stars

5 stars

As always it was a pleasure to upgrade our Mazda CX-5 with brayley Mazda Milton Keynes. Ben in particular was a star as always. We would definitely recommend going to Brayleys in Milton Keynes. A 5 star review.

March 6, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Hello Sonia, we're really grateful for your loyal custom, and Ben and team really appreciate your great review and kind comments - thank you!

Rated 5 out of 5 stars

Very straightforward

Very straightforward. Very pleased and would definitely return. Thank you.

March 2, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you so much for your 5-star rating and kind words

Rated 5 out of 5 stars

Superb service from Sales Executive Ben Trainor

Superb service from Sales Executive Ben Trainor from initial contact suggesting we could change our car on our hire purchase deal to receiving our new car. Very regular updates provided on the estimated arrival date of our new vehicle and he helped ensure the whole process was effortless from a customer point to of view.

March 1, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your great review. Ben and our Milton Keynes team really pride themselves on delivering the best possible service and feedback like yours is greatly motivational. We hope that you are delighted with your new Mazda.

Rated 5 out of 5 stars

Excellent service

I have always been really impressed with the service. Everyone is always polite and helpful. This was my second car with Brayleys and what was even more impressive was that even though the country was dealing with covid they never dropped their standards. Everything was done quickly and efficiently. I was looked after by Ben who went out of his way to make the experience as easy as possible.

February 14, 2022
Unprompted review
Brayleys Cars - Brayley Mazda Milton Keynes logo

Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your praise and kind comments about our team. Your wonderful feedback really mean a lot to us all, and we would like to thank you for your continued custom. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Could not find a fault if I tried!

The whole process was very professional and friendly at every step. I had been to two different dealerships (not Mazda) prior and had appalling service both times. I had no broken promises with Mazda & Chris kept me well informed at all times, always taking time out to make me feel comfortable and valued. I was always treated respectfully and I am proud to be a customer of Mazda.

February 9, 2022
Unprompted review
Brayleys Cars - Brayley Mazda Milton Keynes logo

Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your great comments, which have been relayed to Chris, along with our own congratulations. Customer service is of prime importance to our Milton Keynes Mazda team and reviews such as your only add to their motivation to go the extra mile. Enjoy your car!

Rated 5 out of 5 stars

Good

Smooth used car purchase with I thought generous trade in and price adjustment negotiations. Throughout Ben took forward discussions in a considerate and helpful manner with last minute slight hiccup resolved amicably. My last 4 car purchases were all Mazda and I would certainly stay with this brand and level of service.

February 7, 2022
Unprompted review
Brayleys Cars - Brayley Mazda Milton Keynes logo

Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you for your great review! Ben and the team at Milton Keynes share your passion for Mazda and look forward to looking after your motoring requirements in the years ahead.

Rated 5 out of 5 stars

Kind, helpful

Very helpful sales exec, extremely happy with the car!

February 5, 2022
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Hello Priyana. Thank you for your 5 star review of our Mazda Milton Keynes dealership.

Rated 5 out of 5 stars

Service and sales; high standards of customer service

We've always had great service here; honest, trustworthy and prompt. Recently we needed to trade in a car and urgently buy a newer, more reliable used one. Ben in sales was brilliant. He offered a very reasonable price for our trade in and he went out of his way to ensure our new car was speedily processed and available for pick up. We could not have asked for more.
We should also give credit to the servicing team who have always been superb. They are quick, explain complex issues in a way I can understand and they deliver what they promise.

February 1, 2022
Unprompted review
Brayleys Cars - Brayley Mazda Milton Keynes logo

Reply from Brayleys Cars - Brayley Mazda Milton Keynes

Thank you very much for such a fantastic review, as well as for choosing to place your business with us. Ben and the Milton Keynes Mazda team aspire to deliver first-class service and so it is always great to hear when we achieve our goal.

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