Truly excellent service. My music kept dropping on my Bluetooth audio. I called up Nissan customer service, they advised that i qualified for a free software update. I called and booked my car in, wai... See more
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Location
Switch locationChester Road 127, B74 2HE Sutton Coldfield, Streetly, GB
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Harry is an excellent guy who really knew what I want it. He listened to me patiently, he was not pushy at all. He was more interested in the fact that I left with the car that I wanted.Excellent cust... See more
Company replied
From the moment walked in I was welcomed at the service desk and was explained exactly what would be done and they sorted my courtesy car. When I picked up my car Zoe who was so helpful and explained... See more
Company replied
Paid for a major service which was quite expensive. However, wheel balancing was not done. Neither did the garage contact me before collecting about finding a perished drive belt that I would happily... See more
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Chester Road 127, B74 2HE, Sutton Coldfield, Streetly, United Kingdom
4.6
Excellent
348 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 week
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Well disabled people pay a lo of money…
Well disabled people pay a lo of money & you don’t even get a service clean no more think it’s not right
August 21, 2026
Unprompted review
Completely happy
Harry is an excellent guy who really knew what I want it. He listened to me patiently, he was not pushy at all. He was more interested in the fact that I left with the car that I wanted.Excellent customer services very knowledgeable
August 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Lotus, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
Excellent service
Listened carefully to wants and matched a car to them
Thank you, James
August 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Alison, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by James. We look forward to continuing to welcome you into the dealership for many more years.
Truly excellent service
Truly excellent service. My music kept dropping on my Bluetooth audio. I called up Nissan customer service, they advised that i qualified for a free software update. I called and booked my car in, waited 10 days. When I took my car in, they also performed a full health check on my vehicle as well. All free of charge, I was very impressed with the service overall - quick, efficient, polite and they care about their customers. A+
August 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi James, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Rubina, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They did my sevice in 2 hours.
They did my sevice in 2 hours.
At the service desk Nicky was brilliant .she knew exactly what was needed.
August 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Sheila, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Quick and excellent service
Quick and excellent service! Waited only 2 hours for car service, staff pleasant and helpful and a very welcome complementary coffee machine!
August 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Rebecca, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Brayleys service department
From the moment walked in I was welcomed at the service desk and was explained exactly what would be done and they sorted my courtesy car. When I picked up my car Zoe who was so helpful and explained what was done and what had been fixed and I found Zoe very professional she was great really pleased.
August 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Adam, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Always a pleasure taking car brayleys…
Always a pleasure taking car brayleys top class service and trustworthy nothing too much for the staff excellent service all round...
August 7, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Lance, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Kevin was so nice so helpful we had a…
Kevin was so nice so helpful we had a good experience with
August 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Naida, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Nissan Juke radio software update.
I was given a free software update as my radio system was not working and was told it was a problem with the Nissan Juke. After the update my radio system was working so when I got home
I tried to connect my device to Bluetooth and was unable to complete the process.
The following day the radio was again dead. So the issue is not resolved.
August 3, 2026
Unprompted review
Yet another great experience at…
Yet another great experience at Brayleys Nissan Birmingham! Harry was friendly and very professional making the purchase of my car a fully informed seamless experience. This is my 5th car from Brayleys for this reason and am planning on going back in the future. Many thanks
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Clair was brilliant made it so easy…
Clair was brilliant made it so easy will come to Brayleys in the future thank you again x
August 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Lee, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The staff are very friendly
The staff are very friendly, welcoming and professional. Especially the front of house staff Nicky.
July 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Mr & Mrs Moore, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service by gavin in sales made…
Great service by gavin in sales made buying process easy explained vehicle specifications great work
July 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Kully, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Recently purchased a used car from…
Recently purchased a used car from Brayleys. Service from sales person, Harry, was very good. Nothing was too much trouble. Also gave a very fair trade in value for our current car
July 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Doug, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Fantastic
Fantastic! Oliver went above and beyond trying to sort out dates and courtesy car so I didn’t have come back to get things sorted again.
Wonderful manners and great smile which makes it easy for someone that hates going to the garage!
Happy customer 😊
July 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Nuria, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Smooth
Kevyn was great. Knowledgable and efficient and great communication.
July 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Rachel, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great experience
My experience at Brayley's Nissan was good. The person I met at the desk was helpful and polite. My MOT and service was done well and in a timely manner. My only point of feedback would be that I've been bringing my car to this garage from when it was Westway Nissan and every year they make sure to valet my car as part of the service. This was the only time when it was not done and so it would be a much appreciated additional thing if it would have been done.
July 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Mohamed, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Easy to book my service everything…
Easy to book my service everything fully explained what was complteted before payment was taken
July 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Terry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
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