Brayleys Cars - Brayley Nissan Birmingham Reviews 

359
TrustScore 4.5 out of 5

4.7

Chester Road 127, B74 2HE Sutton Coldfield, Streetly, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brayleys/Nissan have always been professional and courteous. They carry out work in a timely manner and let you know what is happening. My car is done through Motability so it's essential that it work... See more

Company replied

Rated 5 out of 5 stars

Recall on my Nissan qashqai Arrived a little early on the day, " not a problem they said, take a seat and help yourself to coffee and we'll sort this out. Excellent friendly customer service at a... See more

Company replied

Rated 5 out of 5 stars

I would like to say a big thank you to Brayley Nissan. The customer service is top notch. All the employees were professional, courteous and polite. My car was fixed promptly and without fuss. I hi... See more

Company replied

Rated 3 out of 5 stars

Paid for a major service which was quite expensive. However, wheel balancing was not done. Neither did the garage contact me before collecting about finding a perished drive belt that I would happily... See more


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Chester Road 127, B74 2HE, Sutton Coldfield, Streetly, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(359)

3,119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was so nice so helpful we had a…

Kevin was so nice so helpful we had a good experience with

August 5, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Naida, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 3 out of 5 stars

Nissan Juke radio software update.

I was given a free software update as my radio system was not working and was told it was a problem with the Nissan Juke. After the update my radio system was working so when I got home
I tried to connect my device to Bluetooth and was unable to complete the process.
The following day the radio was again dead. So the issue is not resolved.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Yet another great experience at…

Yet another great experience at Brayleys Nissan Birmingham! Harry was friendly and very professional making the purchase of my car a fully informed seamless experience. This is my 5th car from Brayleys for this reason and am planning on going back in the future. Many thanks

August 4, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Clair was brilliant made it so easy…

Clair was brilliant made it so easy will come to Brayleys in the future thank you again x

August 1, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Lee, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

The staff are very friendly

The staff are very friendly, welcoming and professional. Especially the front of house staff Nicky.

July 28, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Mr & Mrs Moore, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great service by gavin in sales made…

Great service by gavin in sales made buying process easy explained vehicle specifications great work

July 28, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Kully, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Recently purchased a used car from…

Recently purchased a used car from Brayleys. Service from sales person, Harry, was very good. Nothing was too much trouble. Also gave a very fair trade in value for our current car

July 22, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Doug, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Fantastic

Fantastic! Oliver went above and beyond trying to sort out dates and courtesy car so I didn’t have come back to get things sorted again.
Wonderful manners and great smile which makes it easy for someone that hates going to the garage!
Happy customer 😊

July 22, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Nuria, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Smooth

Kevyn was great. Knowledgable and efficient and great communication.

July 22, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Rachel, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great experience

My experience at Brayley's Nissan was good. The person I met at the desk was helpful and polite. My MOT and service was done well and in a timely manner. My only point of feedback would be that I've been bringing my car to this garage from when it was Westway Nissan and every year they make sure to valet my car as part of the service. This was the only time when it was not done and so it would be a much appreciated additional thing if it would have been done.

July 17, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Mohamed, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Easy to book my service everything…

Easy to book my service everything fully explained what was complteted before payment was taken

July 17, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Terry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

This showroom and garage is a cut above…

This showroom and garage is a cut above all the others- knowledgeable, professional, warm and friendly- couldn't ask for any more- what a great team.

July 17, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Joan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very professional and quick

My car had to go into Brayleys of Birmingham for a call back, while the car was there they did a safety check on the tyres and brakes.
The whole experience was very professional and quick it only took about 30-40 minutes from booking in to getting the keys back to us.
Every member of staff were very polite and helpful.

July 16, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Jen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent staff

Excellent staff , kept updated on every stage of our service

July 15, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Denis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

Paid for a major service which was…

Paid for a major service which was quite expensive. However, wheel balancing was not done. Neither did the garage contact me before collecting about finding a perished drive belt that I would happily have had replaced while the car was with them. Other than that, the staff were extremely helpful and courteous, something that is so rare these days.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from the team and…

Exceptional service from the team and was impressed by them

July 15, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service it was done will I…

Excellent service it was done will I wanted .

July 6, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent service

Excellent service

July 14, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Jesse, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

When I came into my appointment for my…

When I came into my appointment for my car service I was welcomed and taken care of straight away great service. The staff are environment friendly they explained the process and got the job done quicker than time given was happy with the overall service looking forward for future service cheers boys.

July 13, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Hamas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Annual Service and MOT

My husband booked his car in for an annual service and MOT. He waited at the showroom whilst this was being carried out. Staff were professional, pleasant and helpful.

July 2, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Birmingham logo

Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Janice, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look