Brayleys Cars - Brayley Nissan Birmingham Reviews 

My husband booked his car in for an annual service and MOT. He waited at the showroom whilst this was being carried out. Staff were professional, pleasant and helpful.

I would like to mention Harry Williams for all is help in the sale of my Nissan Duke I picked up today,There customer service is second to none,Very professional

Great staff - I had bought Nissan dealer car - 3 weeks later it had AC issues - they repaired it without any issues and within warranty. They picked up rear break pad issues and also fixed with a good discount: and their service plan is the best: staff is very supportive and considerate to customers

This is my 5th Oashqai from Nissan at sutton clodfield Chester Rd.The service is exceptional. My thanks to Claire you helped through buying my new car.Nothing was to much trouble, in fact goes above and beyond.A true ambassador to the company.

We had excellent service from James. Very knowledgeable, polite and unassuming. Answer all our questions and both about the vehicle and the various ways of financing it. We finished up with a a very suitable deal. Hopefully the after-sales will be as good as the sales.

I'm writing this because I have to Share with people how good the Service is with Brayleys Cars ( Nissan) .The Car is Awesome and haven't had one days worth of trouble...I am a disabled person who is in a wheelchair and the X-Trail was advised because I have to fit a hoist for my Chair....and it's been perfectly good 👍. And when it comes to having the car serviced they get in touch, give you a convenient date to arrange collection, take it for you, once its done they return it....collection was 9am returned at 2pm with no problems and washed too....you can't ask for more! Thanks again Brayleys for everything you have done for me...Definitely been recommending you to family and friends
10/10....Mr Warren Shaw and Tracy Shaw

When I contacted the dealership, they talked me through what I needed to do to get my car sorted. The car was taken to the dealership early afternoon and I was contacted at 5.15pm to say the car was ready for collection. As I was unable to get there that evening,I could collect it the next morning. While they repaired the car,they did a health check on it. I cannot praise the dealership enough for their help to an elderly widow, who was all at sea when the car wouldn't drive.

Everything was handled in a straightforward manner, generally a good service.

Lovely warm welcome from gentleman as we arrived at Brayleys
Streetly
car showroom.
Excellent customer service from Claire Haywood , from ordering new car to collection day , as we all get older it’s lovely to speak to a kind person like Claire who takes the time to listen to you and understand we are not all “App “ crazy !
Thank you Claire for your gentle encouragement helping me to complete necessary paperwork .best wishes to all of the team at Streetly garage.

Using Nissan is always a delight because the customer service is always great and excellent. Their patience and support from the team I cannot fault anything especially from Oliver who helped me get to work on time and Nikky who helped with me all my paper work on my return. Both made my journey to Nissan for both the service and MOT worth while. Thank you so much. I want to say thank you to Nikky for her consistency and her reassurance to help me get the service done. It highly appreciated. Thank you both.

Good experience happy with purchase kevyn sales person very helpful

No issues
Service very good

Service was finished in less than 1hr 30min. Received video of the service performed was very pleased and left happily on time for school run.

Booked in to sort why clock on dashboard wont update Engineer altered it next day having resrarted the car same issues.

Took my car in for a service and minor fault issue.Easy booking process. I was contacted via text and email prior to arrival and kept up to date with the process.Staff were friendly and proffesional, great service.

I received exceptional, highly efficient service from the Nissan Brayley team during my recent contact regarding a breakdown and during my visit to the store. They promptly addressed my specific needs, including detailed explanations of vehicle health checks. Based on this positive experience, I will confidently recommend their services to all my family and friends.

Car was in for diagnostic due to intermittent fault with push button starting. Car was in most of the day but all that was checked was unlocking / locking / starting / stopping Car. I was later told that a diagnostic cannot check this kind of fault as a fault code is not generated and you would need the vehicle at the tome of the fault. I was not charged for the diagnostic but it was suggested that the keys could be reset. I agreed to this but find it surprising that a simple reset of keys would warrant the full £180 diagnostic fee. Also, there's no guarantee that the fault would happen again.
I just feel fir what was actually done, this did not warrant the high price

I have been a Nissan owner since 2018 and always had Nissan service plan and had serviced my Nissan at the same garage. Over the years, I have seen cost cutting and deteriorating customer service. No reflection on the fantastic staff at the dealership, however, employees can only be inspired by Nissan policy and dealership management, which they follow to the letter. Hence, no personal service and no such thing as a valued customer. Sad to say, I have one more service under my long service plan. Nissan - you have lost this customer.