Brayleys/Nissan have always been professional and courteous. They carry out work in a timely manner and let you know what is happening. My car is done through Motability so it's essential that it work... See more
Company replied
Location
Switch locationChester Road 127, B74 2HE Sutton Coldfield, Streetly, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recall on my Nissan qashqai Arrived a little early on the day, " not a problem they said, take a seat and help yourself to coffee and we'll sort this out. Excellent friendly customer service at a... See more
Company replied
The service was carried out satisfactory But when I was about to pay the MOT was not on service When I ordered the service in July and spoke to a girl and she made all the booking and sent me a em... See more
I would like to say a big thank you to Brayley Nissan. The customer service is top notch. All the employees were professional, courteous and polite. My car was fixed promptly and without fuss. I hi... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Chester Road 127, B74 2HE, Sutton Coldfield, Streetly, United Kingdom
4.7
Excellent
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic quick service
Fantastic quick service. Great staff. Very pleased.
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service,looked after by staff…
Great service,looked after by staff ,car had service, very good.
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Philip, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Efficient service and excellent…
Efficient service and excellent communication. Nicki kept us informed of progress at all times and the cars were ready more quickly than we expected.
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Tauny, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service
Great service. Had MOT done unfortunately failed but had work done. All good
February 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Rob, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Christine, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
vehicle recall
Arrived early and vehicle was checked before appointment time.Staff were welcoming.Car was given all clear.The 3 star is only because no certfiicate was issued to attach to it's history.
February 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Roger, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Top notch service
The customer has was brilliant was made to feel comfortable at all times by Gareth
February 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Karl, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
First class service.
When I went to collect my car, Claire was lovely. She was kind, very professional and made me feel at ease.
Her knowledge of the car was brilliant.
She is a credit to Brayleys.
Thank you Claire.
February 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Mandy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great experience
Great communication, informative, professional and all round pleasurable experience.
February 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Emma, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mot and service
Booked in on the day wanted all done and ready for me on time excellent service as always thank you
February 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Andy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you to Brayleys for sorting out…
Thank you to Brayleys for sorting out the problem with my infotainment unit in the quashqai,also for carrying out a software update on the unit and carrying out a free health check on the car .I travelled from Pwllheli in North Wales as no other nissan dealer closer to me could assist.
February 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Gordon, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic!
I bought a car from Nissan Brayleys on Chester Road North last week and I honestly can’t praise them enough. The whole experience was excellent from start to finish.
Claire was especially amazing – professional, friendly, and genuinely caring. She made everything easy and stress-free.
I absolutely love my Nissan Micra; it’s fantastic! I would 100% recommend anyone looking for a car to visit Nissan Brayleys. A brilliant team and a great experience all round.
January 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I had to have my first year service
I had to have my first year service. And then had dash cams put in my car front and back.
The service I received was very professional and all the staff who worked they were very helpful.
Was completely satisfied with the overall service.
February 2, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Yvonne, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Over all great and hassle free service
Over all great and hassle free service, highly recommended!
January 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Arshad, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I was dealt with quickly and…as above
I was dealt with quickly and efficiently. My only complaint was how cold the show room was. I find it better to wait for my car and always book with that in mind. This meant I was sat around for some time and it was obvious that there was no heating in the showroom.
January 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Peter, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Purchased what i asked for
Deacn the young man who sold me nissan told him what i was looking fo Showed me the nissan Qaushqai, looking for low mileage suv,upgrade on spec from old nissan at right price.First car shown a little over budget but everything i asked for ,took for test drive twice purchased the car.Good sales person 😀. Remember the name Deacon Sutton Coldfield branch
January 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Jamal, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Gav was great!
Gav was great, very supportive with everything. Went into every detail, made me feel welcomed and comfortable.
January 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Demi, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Quick,no hassle,conscise…
Quick,no hassle,conscise transaction,kept me informed of handover of my new car with video and progress reports.A big hand for Gavin Hyde and his manager for a great journey to my new car.Brayleys Sutton are the best,returning customer.
January 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The service is excellent
The car was booked in and the service was completed and the staff are very good. I waited for the car in the showroom and was provided with a coffee.
January 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Birmingham
Hi Trevor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.