The service was five star from start to finish from handing back my old Nissan Juke, to picking up my new Nissan Juke. Special thankyou to Carrie for going above and beyond. Also thanks for picking us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The service was five star from start to finish from handing back my old Nissan Juke, to picking up my new Nissan Juke. Special thankyou to Carrie for going above and beyond. Also thanks for picking us... See more
Company replied
Firstly I received a timely reminder my mot & service was due, and booked both. Service reception greeted me and I decided to wait while both service & mot took place on site. I was given refreshmen... See more
Company replied
It was an excellent service at Brayleys Rochdale. Paul was fantastic to deal with and made sure from start to finish that everything was explained and prepared . The car was immaculate and everything... See more
Company replied
We booked a waiting service. On arrival we were told the service would take 90minutes, which seemed a long time for a waiting appointment but we accepted it. Then we were told the car had a recall is... See more
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kingsway, OL16 4AB, Rochdale, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff. Let me use one of the desks to do my work whilst my car was being serviced. 👍

Reply from Brayleys Cars - Brayley Nissan Rochdale
I booked my car in for a recall, free tyre and clutch check, following a notification from Nissan. When the car was collected I was given the keys but no information as to what had been done and if everything was as it should be. The chap didn't say a word and I found this to be very rude.
Very informative sent me videos of my car being checked and informed me regularly

Reply from Brayleys Cars - Brayley Nissan Rochdale
I recently purchased an approved used car from Nissan, and the whole process was smooth and hassle-free. Everyone was friendly and professional, especially my sales executive, Keith, who was very helpful and supportive throughout. I’m very happy with my experience and would highly recommend Nissan to others.

Reply from Brayleys Cars - Brayley Nissan Rochdale
Dropped car off at designated time Plenty of room to park. I was messaged to say when the car was taken into the workshop and how long it was likely to take Then messaged when it was ready.
Really good hassle free service

Reply from Brayleys Cars - Brayley Nissan Rochdale
My vehicle was serviced to the usual high standard, MOT completed, some minor extra work was required. I was phoned, told the cost of the work and gave my agreement. Vehicle ready to drive away in just over 4 hours, brilliant service

Reply from Brayleys Cars - Brayley Nissan Rochdale
Paul at Rochdale along with Mark have the journey in f buying my car simple and easy from the moment I walked into the showroom to collection

Reply from Brayleys Cars - Brayley Nissan Rochdale
I have been waiting for this survey. The whole experience was amazing with fabulous customer service.
We dropped the car off a little earlier than it was booked in for and we received a text saying when the car had entered the workshop. This was good for us to then work out how long we had before going to collect the car.
We received a phone call and a text to say when the car was ready.
There was a few spray marks on the inside of the door which we’d not been able to remove but they’ve now gone.
Excellent friendly service all round. Thank you.

Reply from Brayleys Cars - Brayley Nissan Rochdale
Great customer service and video updates throughout the service process. I waited on site for the service to be completed, relaxing in the newly refurbished showroom, with great coffee facilities - perfect.

Reply from Brayleys Cars - Brayley Nissan Rochdale
Quick and efficient service, had a chat with one of your car sales staff. Keith was very impressed with his knowledge and honesty.

Reply from Brayleys Cars - Brayley Nissan Rochdale

Reply from Brayleys Cars - Brayley Nissan Rochdale
I have just recently purchased a car from this garage and wow the customer service was absolutely amazing.
Paul who sold us the car couldn't do enough. Sorted everything out for me, right to the last detail. Very knowledgeable and also friendly.
Explained everything from start to finish.
I would definatley recommend this garage to purchase your next vehicle.
Paul you are a credit to this company, I will be returning when ready for an upgrade. Thanks 😊

Reply from Brayleys Cars - Brayley Nissan Rochdale
Well done everyone after being told it could be 6 weeks for our car to be repaired the service guy jonny was great had the car back after only 2 days well done jonny great job

Reply from Brayleys Cars - Brayley Nissan Rochdale
The sales executive was really helpful and professional

Reply from Brayleys Cars - Brayley Nissan Rochdale
Service was uneventful, with one recommendation, service area was clean and welcoming, the person taking my keys and details was friendly, the waiting area was comfortable with refreshments. No issues to report, dealership used to wash the vehicle in the past, they no longer do this which is my only disappointment.

Reply from Brayleys Cars - Brayley Nissan Rochdale
David and the staff on the service reception were efficient, friendly and more importantly did what they said they would do in the time frames agreed.

Reply from Brayleys Cars - Brayley Nissan Rochdale
Service very quick Kept us informed
Staff was great customer service was very good

Reply from Brayleys Cars - Brayley Nissan Rochdale
Was kept informed all throughout the service process. It was advised that I needed two new tryes l, which I authorised through the online portal, they then rang me to say that it wasn’t absolutely necessary, but advisory within the next few months so I could change my mind. I made the decision to get them changed now as I do a lot of motorway driving, by ringing me made me feel that there was no pressure to go through with the advisory works and I really appreciated that service. I will definitely be taking my car back to them again. Staff all polite and friendly throughout. Car was ready for collection by the time I needed it too.

Reply from Brayleys Cars - Brayley Nissan Rochdale
Excellent service from Mark. The car is in showroom condition every care had been taken. So to the point of this review yes I would highly recommend Brayley Nissan Rochdale. Thanks

Reply from Brayleys Cars - Brayley Nissan Rochdale
I went to collect the car yesterday and Keith the sales guy was so polite and friendly. Told me exactly what I needed to know about the car. He showed me around the car in good detail. Great service highly recommend

Reply from Brayleys Cars - Brayley Nissan Rochdale
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.