Breeze House Reviews 

197
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality products. The staff, from sales to installation teams, are frequently highlighted for being professional, polite, knowledgeable, and efficient, ensuring a smooth process from start to finish. Communication is often noted as great, making the entire experience pleasant and well-managed. Reviewers are highly satisfied with the product quality, describing the garden buildings as amazing, sturdy, and beautifully made. Many appreciate the attention to detail and the lasting enjoyment these products bring, making them a valued addition to their homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Customers consistently report positive experiences with the service, highlighting excellent communication and... See more

Product

People report positive experiences with product, consistently praising its amazing quality, construction, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Rated 5 out of 5 stars

This was a very impulsive purchase after a visit to the ideal home show and falling in love with the Breeze House. The sales process was extremely no pressure and pleasurable at all stages. Communic... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(197)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely Delighted

Cannot tell you how delighted we are - not only with Mark and Callum but with Ambers patience and knowledge and everyone we have dealt with.The quality of the workmanship and Gazebo - Five star plus on all levels. Dave and Margaret W

April 3, 2025
Unprompted review
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Reply from Breeze House

Thank you so much for your review Dave and Margaret, it's been a pleasure! We hope that you enjoy your new Breeze House

Rated 5 out of 5 stars

We have had a Breeze Savana For over…

We have had a Breeze Savana For over ten years and very happy with the p[product and decided to have a building i.e. a Gazebo over are hot tub, Made contact with Breeze house sales through to installation and must say what Brilliant service from all departments.
What a company and unknown to me during the erection of the building was a company shareholder that to me seems they are brilliant company to ensure they are delivering the best and thank you to all of their staff at Breeze.

Bill Bird

March 24, 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Bill, it's so lovely to see returning customers. We hope that you're still enjoying your Savannah and love your hot tub gazebo just as much!

Rated 5 out of 5 stars

Fantastic service

During the recent storms some of the cedar tiles on my breeze house were damaged by a bough which fell off a tree. I contacted your company and they quoted for the repair which I accepted and have quickly and efficiently repaired the roof. The service I received was exemplary, I can’t speak highly enough of their after care service. My breeze house was installed in 2017.

February 21, 2025
Unprompted review
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Reply from Breeze House

Thank you for your review June, we're so pleased that you're happy with the service!

Rated 5 out of 5 stars

Refurbishment to current standards

This was a full internal upgrade after 15 yrs of use in a different layout. The staff were very helpful in exploring the options for change and a good solution agreed. All the work has been done to my satisfaction on the days that were agreed. Great job!

February 11, 2025
Unprompted review
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Reply from Breeze House

Thank you for your review Michael, we're so glad that your pleased with the refresh!

Rated 5 out of 5 stars

Rethatch of Savannah breeze house

After 11 years, the roof needed a rethatch. The two guys turned up at 8am as arranged, temperature was -1C. They worked really hard, did a very good job. The Breeze house is now waterproof again and looking refreshed, and they left the site cleaner and tidier than when they arrived. In fact, it was a breeze.....

February 17, 2025
Unprompted review
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Reply from Breeze House

Thank you for your lovely review! We're delighted that you're happy with your new roof, it really does make the building look new again!

Rated 5 out of 5 stars

We love our breeze house

We have had a breeze house for almost two years. It is a welcome addition to our garden and is well used by all the family. It is a relaxing place to read, jigsaw, play games - often have friends over for BBQ.
It has survived really well storm Darragh with a done damage to the door canvasses. This has been rapidly and effectively sorted by the team. A great buy

January 16, 2025
Unprompted review
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Reply from Breeze House

Thank you for the lovely 5 star review Susan. We're so happy you're making the most of your Breeze House all year round!

Rated 5 out of 5 stars

Great Product Great Customer Service

We are looking forward to having our Breeze House installed at the end of January. Customer service has just been great, no pushy sales staff and time to choose and make sure you get the right one for you. A trip to the factory is a must if you are close enough. Big shout out to Jayne who has really looked after us. Thanks Duncan and Andrea

January 5, 2025
Unprompted review
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Reply from Breeze House

Thank you for a lovely review Duncan and Andrea. Counting down the days to install now!

Rated 5 out of 5 stars

Highly recommend Breeze House.

The installation team turned up exactly when promised which meant a very early start for them. Amazing team, extremely professional, polite and well organised. Great banter as well. Left site very clean and tidy and ran through the installation and checked through all loose items provided. The whole experience from initial enquiry to installation was seamless, including head office support.

December 5, 2024
Unprompted review
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Reply from Breeze House

Thank you for a great review Karl, we hope that you have years of joy in your Breeze House!

Rated 5 out of 5 stars

My Breeze House is 21 years old

My Breeze House is 21 years old. I arranged to have the floor replaced and new "skirts". The carpenters were very friendly and helpful. The work was done very quickly and rubbish taken away. I am very pleased with the result. I also arranged replacement cushions. Although quite expensive these were delivered with the new "skirts". All very efficient. And I feel that if I have any issues they will respond rapidly.

December 5, 2024
Unprompted review
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Reply from Breeze House

Thank you for your review Stephen, we love a Breeze House refresh!

Rated 5 out of 5 stars

Oval Savanna install

We have just had our oval Savannah breeze house installed today, and I must comment on the way that Breeze house from start to finish made it a stress free experience. The 2 lads who installed it, started at 8 am and didn’t stop working for 6 hours solid, they left the site spotless and couldn’t do enough for us, the quality of their work, and the quality of the breeze house are both a credit to your company, Well done, we are very impressed and thanks for everything.

November 28, 2024
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Janice. Your feedback is really valuable as we pride ourselves on giving customers a great experience and offering quality gazebos. Now to enjoy your Breeze House!

Rated 5 out of 5 stars

Brilliant service from beginning to end

Brilliant service from beginning, purchase right through to installation. Good communication from the office, friendly and polite and efficient. Installation team also friendly, experienced and efficient.
Can’t fault them and would highly recommend. Loving my breeze house.

November 27, 2024
Unprompted review
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Reply from Breeze House

We're so glad to hear that you're already enjoying your Breeze House Jackie! Here's to many years to come 🥂

Rated 5 out of 5 stars

Very pleased throughout the entire…

Very pleased throughout the entire process from start to finish.
Installation day worked very well, the team arrived early and were very friendly and efficient.

November 29, 2024
Unprompted review
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Reply from Breeze House

Thank you for your review Richard, we hope that you enjoy your Breeze House!

Rated 5 out of 5 stars

The roof repair team arrived on time…

The roof repair team arrived on time and completed the instalation of the new roof very efficiently. They also did a very good job clearing up all the debris from the old roof. Many thanks Arrun and Callum.

November 28, 2024
Unprompted review
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Reply from Breeze House

Thank you for your review Peter!

Rated 5 out of 5 stars

Great after sales service

3 years ago I bought an ex display model Breeze House.
One of the canvas and perspex side panels was coming unstitched. I sent a picture to Breeze House who arranged to collect and repair. It was collected and returned 2 days later, but was slightly damaged, so they again picked it up and replaced it with a nearly new one, again, by return.
good old fashioned service. After sales is so important, so I really recommend Breeze House

November 2, 2024
Unprompted review
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Reply from Breeze House

Thank you so much for your review Derek, it's been a pleasure working with you!

Rated 5 out of 5 stars

Professional and friendly service and…

Professional and friendly service and we were delighted with the finished look and how clean and clear the hut was left. Thank you.

November 26, 2024
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Wendy, we hope that you enjoy your Breeze House for many years to come!

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