The watch arrived in time for my Amtrac journey from western Colorado to South Bend, In. It was a surprise arrival as I did not think it would arrive prior to my departure. Gold star for the company.... See more
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See what reviewers are saying
I ordered the' To My Husband ', pocket watch, for part of our 50th wedding Anniversary celebrations. He loved it. As regards to other reviewers, I had no trouble with order/delivery. The watch came we... See more
Recently bought a watch for my partner, the delivery said 3 days but after 10 days I hadn’t received anything, I checked the Royal Mail site and it said delivered, but showed a picture of a random bag... See more
The hunter pocketed watch that I bought just over two months ago stopped working a couple of weeks ago. Having read some reviews about poor after sales service I was dubious about getting any redress.... See more
Company details
Written by the company
Brelsen is a pocket watch manufacturer and retail seller based in the United Kingdom. Brelsen aims to embody the avant-garde, precision and bold style, that have marked the world history of the pocket watch industry. We invite you to explore our legacy, through our timepieces and innovations.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- 0843 122 5326
- support@brelsen.com
- www.brelsen.com
3.7
Average
235 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought this pocket watch for my son’s…
Bought this pocket watch for my son’s wedding gift. So excited to see his face when he gets it. The watch is beautiful!😀
April 11, 2022
Unprompted review
I bought this pocket watch for my sons…
I bought this pocket watch for my sons 40th birthday. It wasn’t expensive but personal to him from me and he loved it. I thought I’d have to batteries in it but back in the days they were wind up just like this so no batteries required just wind it every day . How lovely is that. Great present
April 4, 2022
Unprompted review
Updated I don't like to leave low reviews but…
I don't like to leave low reviews but I'm fuming I Brought a pocket watch for my father in law 60th which was 28th March I checked right delivery so would come in time all seem great when a few days later I get a notification of dispatch only to not arrive by my father in law birthday I looked at tracking and royal mail explained even though I'd been told was shipped so would reach me latest 26th March it wasn't even received by royal mail til 26th so there was no intention of getting here in time. I have emailed twice to have no response and given it was such a important birthday I hat to buy elsewhere to have a gift for birthday all I want is a refund and some answers but no answers. Fuming
*** update offered 10 percent off order 4 pound for a item that was flimsy and was no use as hat to buy another item would not refund won't use again
March 29, 2022
Unprompted review
Such a beautiful watch
Such a beautiful watch, I purchased it for my husband for our Ruby Wedding anniversary and he was over the moon with it, excellent value for the money.
March 24, 2022
Unprompted review
Bad customer service, but got back to me eventually
Bought a watch for my boyfriend. It was gorgeous, though not stainless steel as advertised. The watch started to have mechanical issues pretty immediately and when I tried to contact support I was initially ghosted before posting a review, afterwhich they "found" my email. To their credit, they sent a replacement watch which has arrived and appears to be working. Their watches are really beautiful but be cautious about buying from them and don't expect good customer service.
March 24, 2022
Unprompted review
Reply from Brelsen
Hi Meagan, Thanks for providing the extra information we requested. We are sorry your messages were somehow not received by our support team, but we have found and responded to the two messages you sent yesterday. You can respond to us there and we can hopefully get your issue resolved.
Fantastic watch company
This company was so fantastic and the item just perfection! So easy to deal with and fantastic communication. Highly recommended for all watch needs.
March 19, 2022
Unprompted review
Beautiful watches!
Beautiful watches!! I ordered 2 of them and did not disappoint! Beautiful craftsmanship. One of the watches I ordered however did not work. I emailed customer support and they got back to me instantly. Within the hour. Their responses were quick and they helped me through to the end EXCELLENT customer service ! I plan on order a few more wat he's in the near future ! P.s the delivery time was excellent as well !
March 17, 2022
Unprompted review
GORGEOUS
GORGEOUS. I BOUGHT THIS
FOR MY HUSBAND AND
HE LOVED IT!I WAS VERY IMPRESSED WITH THE POCKET WATCH , IT WELL AND TRUELY EXCEEDED MY EXPECTIONS. CANNOT RECOMMEND HIGHLY
ENOUGH.
!
March 9, 2022
Unprompted review
It’s a cutie
💀 I believe I have a pocket watch addiction and I now will be collecting them 🧍🏿♀️👍🏿
March 3, 2022
Unprompted review
Son pocket watch
Lovely pocket watch I was so pleased with the quality ..
Came very quickly ☺️
February 18, 2022
Unprompted review
Perfect gift
Royal gold double hunter mechanical pocket watch. Exquisite, just what my husband has always wanted. The ideal gift for our 40th Wedding Anniversary, will also look good on his suit when he walks our daughter up the aisle for her wedding. Delivered very quickly
February 12, 2022
Unprompted review
I've been looking for something…
I've been looking for something memorable for my son, who join NAVY straight after he finished school. The pocket watch come up with words which exceed my expectation. My son absolutely adore it and wearing with proud. Thanks to Brelsen!
February 7, 2022
Unprompted review
I love the watch
I love the watch, it is accurate, looks nice, and feels durable. It was delivered a little faster than I had anticipated after reading some reviews online. Overall, the experience of buying and owning a Brelsen watch has been very positive.
February 2, 2022
Unprompted review
Gold pocket watch…
This watch is very good the crafmanship is excellent just what I wanted the service was great and would recommend it to any one
February 1, 2022
Unprompted review
pocket watch
I ordered a pocket watch from Brelsen. The inner case was loose when it arrived reported it to Brelsen who replaced it very quickly. very happy with the pocket watchand the service.
Nick Bald
January 31, 2022
Unprompted review
Perfect gift
Very nice looking watch, for a retirement gift. Quick delivery. Would purchase again in future.
January 28, 2022
Unprompted review
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