Bridgfords Reviews 

Bridgfords Alsager
Called the branch on 1st April (Over a month ago)
I spoke to Mitchel(?) with a wish to get Bridgfords to sell my property. He could not answer my question and promised to get the branch manager to call me the next day.
For a business that relies on good communication, one massive FAIL

Bridgefords Manchester - Moved into the property only to find no heating and hot water upon arrival, aswell as a broken oven. Reported these issues plus others to 2 property managers. My initial property manager Gemma refused to help me in writting and the other Sabrina makes me wait weeks for a single responce. 2 issues were deemed necessary by thier contractor upon visiting my apartment but Bridgfords have since decided against carrying out the work. I was at one point contacting them daily for help but the property manager you want is never available and does not call you back.
I will be reporting the company to the Property Ombudsman next week for their assistance.

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

The agent moved my personal belongings, including my bin, and didn’t return them to their original place. Even worse, a fitting near my front door was damaged during the viewing and nothing was said or done about it. No explanation, no apology, and no attempt to fix it. Very poor experience — completely lacking in respect and responsibility.

I honestly can’t believe anyone would choose to buy or rent through this company.

If I could leave no stars I would, Ali the branch manager is the least helpful person I've ever dealt with...someone attempted to break into my flat on Saturday night and she had absolutely no sense of urgency or care for us what's so ever, speaking over me on the phone, saying it's our fault and also thought that now would be a great time to mention my cat tree that she can see on the photo, of my smashed in window....Asif the cat tree is what matters right now
We pay these people ALOT of money and have zero support from them in times like this....absolutely foul

Very satisfied with their service would like to say thank you to Charlotte Easton you’re amazing

We have recently purchased a house in Whitby from Bridgfords estate agents and wanted to say thank you to Maddie and Zuzanna who have made the journey very pleasant. During the viewing process Zuzanna was very kind and informative and helped us make the right choice. Both Maddie and Zuzanna were always available to talk on the phone or would always return a message when not available. Whilst the legal process took longer than expected the girls at Bridgefords made every effort to smooth the process as best they could. So a big thank you and hope to see you again on our future visits to Whitby.

firstly its very rare I write reviews but credit were credit is due, Richard and the team @ the Wakefield branch were first class from listing to completion, nothing was too much trouble and always kept us updated, don't hesitate to use Richard and his team @ the Wakefield branch first class service thank you Richard for making it all happen.

The efficiency, professionalism with great communication with Richard, David and the team at Withington office Manchester made the sale process run smoothly. Thank You
From Vicki Perkins

Do not believe their “6 weeks” for modern auction sales, a straight forward sale took 5 months because of their auction house/ solicitor choices

Sarah is a lovely attentive professional lady who goes the extra mile with all your needs. Thank you for a top class service Sarah

I recently rented an apartment at la salle Leeds, I needed to move in asap alia and the team made sure my checks and stuff came back within days of me visiting the office, I was literally in my new apartment within 2 weeks👌🏼I sadly found a new job which meant I had to move out of Leeds and come out of my tenancy earlier than I should of done, but as above alia made sure it was done quickly and professionally,, I would definatly use bridgfords again!
Cheers paul😊

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

Excellent service from all the team at the Chorley Branch, communicative throughout the purchasing process and always happy to answer questions and advise.
They made the whole process so easy and straightforward.

Withington Bridgfords were great with us.
Viewings for our property were made ASAP. Sold within a week. Whole process went smoothly and kept updated from Richard Taylor with no issues. My only concern would be that we hadn't been advised about a Higher Stamp duty due to not closing the purchase and sale on the same day. However not sure if our solicitor were also to blame too.

Stokesley Branch
Avoid, Avoid, Avoid. As per review by HE on 15th Feb 2025, problems with processing offers, took 3 months to put into writing!
Do not go for their In TEAM, we handle it all, arrangement. First solicitor they put me with had 1 star reviews with similar heading to this, and Bridgfords totally unaware. Took 2 weeks to change me to another solicitor, then the manager forgot to notify my buyers solicitor! Now claims I created the delay!!

You also find you get emails from Country Wide, Connells Conveyancing team, Nottingham Admin, Bridgfords, and each of the agents - Totally NOT in team, all farmed out between Bedfordshire and Manchester and you are never clear who is doing what. What they do I have no idea since the clients are sent the the legal forms to complete - you do the work and they take the payment!!! You pay Country Wide a fee which they tell you is to cover searches but then the solicitors also ask for a fee and do not seem to know you have paid Country Wide! ( Thankfully the solicitor I got second was on the ball and in fact was the 1st to notify me of the sale falling through).
No checks appear to have been made on the buyers mortgage offers and the necessary insurances by the agents, so 3 months in the sale falls through, just a week after I got the delayed written offer. That is how badly run this agency is!! I didn't even get a for sale board till the sale fell through. Then they wanted me to drop the price for their boxing day sale! They cost me 3 months wasted efforts! And lost me the property I had put an offer on!
Beware also the gannets who gather when the sale falls through since on line it appears your property has never sold. The "I buy any property" sort who want you to give it away so they make a profit. Think I read something about this in another review.
August 2025
Panorama - Estate Agents Investigation
Watch this programme on BBCIplayer. Bridgfords is part of Connells the firm that prefers those who want mortgages etc to cash buyers, the agents get more in commissions that way! The "in team" double their money selling the extra services such as mortgage arrangements, conveyancing etc! Furious watching this programme, explained a lot!!

Ruby was so competent and professional with job, very helpful, built my trust and confidence as a new client

Poor customer service from the Preston Bamber Bridge store. Would avoid. They don’t keep you updated.

PRESTON BAMBER BRIDGE - As first time buyers we had absolutely no idea what to expect and Bridgfords were so helpful, patient and didn’t patronise. We appreciate their help so much and a special shout out to Lisa who helped us consistently with all of our enquiries.

Avoid at all cost!

Paid a holding deposit for a property under the assumption I have no CCJ’s (none showing on ClearScore) they have found a CCJ in my name that I knew nothing about yet refuse to give me my deposit back as I apparently gave false information!

How can I give false information about something I didn’t know I had.