Bring A Trailer Reviews 

151
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were let down by their experience overall. Consumers frequently purchased cars that had unexpected mechanical failures, structural wear, and unaddressed issues upon arrival. Buyers expressed strong frustration with high platform fees and a perceived lack of protection against problematic listings. Some reviewers were not happy with the customer support department, noting that staff members were completely impossible to reach by phone and ignored messages. People additionally described tedious listing procedures, prolonged communication delays, and problematic auction rules that left many participants struggling to complete transactions.

What people talk about most

Product

Reviewers highlight negative aspects of product, reporting that purchased vehicles arrived with severe,... See more

Website

Reviewers mention negative feedback about the website, expressing dissatisfaction with account moderation,... See more

Price

Customers consistently note negative experiences with price, expressing widespread dissatisfaction over... See more

Customer service

People report negative experiences with customer service, expressing deep frustration over prolonged delays... See more

Service

Clients share negative opinions on service, noting that getting assistance feels impossible and communication... See more

Reviews shaping this summary

Rated 1 out of 5 stars

No seller support whatsoever. Also, there are the Trolls who disparage your vehicle and place low bids with no intention of winning/buying anything. I would place my experience with BAT in the categor... See more

Rated 1 out of 5 stars

No representation from BaT. Purchased at 1978 F250 that was terribly misrepresented. Rust, no E breaks, bed not attached, some sort of weird coating wiped on paint, I thought BaT was supposed to ve... See more

Rated 1 out of 5 stars

Scam website, you have zero protection. They block all helpful comments from people about condition of the vehicle that may help you to avoid mistakes. They only carried that seller gets top price.

Rated 1 out of 5 stars

No explanation why I could not list with them. Customer service is the worst I have ever seen. Customer follow up is terrible. I have never left a bad review on a company in my life but this definitel... See more


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1.3

Bad

TrustScore 1.5 out of 5

151 reviews

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Replied to 4% of negative reviews

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1.3

All reviews

(151)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

They suck. Only use if you're buying a car maybe?

They suck. I wanted a slightly higher reserve price which was very fair still, compared it to another car they sold just recently that had all the same equipment on it except for two things and it was five years older and twice the mileage with a 12k higher reserve price than they wanted to give me. The reserve price I asked for was even lower from the other one they sold! I paid about $2500 top to bottom for ceramic coating and a detail in and out, undercarriage, engine bay, etc for who I thought would be the new owner. Just for them to cancel the add because we couldn't agree on a reserve price. They cut the conversation cold because I asked and cancelled, refused to talk any further or negotiate. Just bad business. I don't know if they outsource or what, but I talked to a different person the whole time. I submitted two hundred photos which took a lot of work into itself.

July 8, 2024
Unprompted review
Bring A Trailer logo

Reply from Bring A Trailer

Thank you so much for taking the time to submit your car and thanks for your patience while we get back to you to provide some additional insight during this busy time.

To give you some additional perspective, Bat is a curated marketplace and are very selective with the cars we accept for auction.

Ultimately, we want you to have a successful auction. Based on the results of other vehicles we've had on the site, our curation team felt that we would simply be too far apart on reserve expectations to offer a listing at this time. Though we appreciate that other vehicles may have eclipsed that amount and that you've put significant effort into getting the car ready to sell, it's important to note that a reserve is not a guarantee but instead is a safety net, and there is always room for bidding to go higher in an auction setting.

We'd be happy to revisit listing this one if you're open to listing with a lower reserve, or as a "No Reserve" auction. Otherwise, we wish you the best of luck with the sale and hopefully we'll have the opportunity to work with you soon.

Rated 1 out of 5 stars

There was no option for zero stars

July 9, 2024
Unprompted review
Bring A Trailer logo

Reply from Bring A Trailer

Sorry to hear that you are dissatisfied with BaT, though we'd love to hear more. We can only assume that your review is based on the fact that we did not accept the vehicle you submitted.

BaT is a curated marketplace and are very selective with the cars we accept for auction. We are simply inundated with submissions of great vehicles at this time which unfortunately means we are often faced with the difficult decision of turning down good cars from motivated sellers like yourself.

We appreciate the merits of your car and our decision does not mean it isn't desirable. We wish you the best of luck with the sale and hopefully we'll have the opportunity to work with you in the future.

Rated 1 out of 5 stars

I recently bid on a 1974 Coyote powered…

I recently bid on a 1974 Coyote powered Bronco that had a rebuilt/restored Utah title in the description on the site and won. I previously purchased a Bronco on the site with a clean PA title and obtained insurance with no
problem. I planned on financing a portion of the 74 Bronco and after both the finance company and my insurance agent pulled the title it was classified as a salvage. Thus, non financeable, nor insurable so l backed out of the purchase. Emailed and called BAT with no response regarding the 5% auction fee charged to my credit card. Now gonna fight it with my credit card company. BAT, nor the seller ever disclosed the truck was a salvage and the problems it presents. I will never use the site again and will probably spend more money for a lawyer than I will gain. It's just a matter of full disclosure for me and honesty. Be careful when using this site as you can't trust that BAT or the seller are being forthright. Username on the site Fletch144.

June 22, 2024
Unprompted review
Bring A Trailer logo

Reply from Bring A Trailer

As noted in the auction description for this Bronco, "The title carries a “Rebuilt/Restored – Restored to Operation” brand." Bids at auction are not contingent upon financing approval and bidders are expected to have a clear line to funding prior to bidding, in addition to having read and understood the entirety of the auction description.

Rated 1 out of 5 stars

Let me join the club

Let me join the club. I bought a 67 camaro that was suppose to be great and needing nothing. I paid a premium price as I wanted something nice an something with air. I was ripped off. The seller misrepresented the car. I am now trying to find places who can fix it. I did not notice prior that bring a trailer has no phone or email. I guess they collect their money and move on. I got an email from a company carmel who I emailed. I emailed BAt twice and no response .At this point going to dispute the 2nd credit card charge for their fee . Maybe I can recoup $810. Better than nothing,

June 21, 2024
Unprompted review
Bring A Trailer logo

Reply from Bring A Trailer

We are sorry to hear you've run into issues with the car you won at auction. Our support staff has been in touch to resolve this situation to the best of our ability.

Rated 1 out of 5 stars

they registered my car in montana and…

they registered my car in montana and it was supposed to be Connecticut

June 14, 2024
Unprompted review
Bring A Trailer logo

Reply from Bring A Trailer

Thank you for your feedback. We are working on improving the turnaround times and communication around payment processing, and we appreciate your patience.

For registration, our partners at Caramel will provide temporary plates in all cases, even when permanent plates may transfer with the vehicle. The ensures that you will be able to use the vehicle while the active registration is transferred. Temporary registration and plates are often delivered from Montana, as their DMV offers an expedited process to issue temporary registration across markets. At the same time, Caramel works with your local DMV to get your permanent plates and registration issued. Your temporary registration is valid for 40 days. If it is set to expire in less than five days, please contact Caramel so they can send you another.

Rated 1 out of 5 stars

Wont list my Corvette

I wanted to list my 1958 C1 Corvette with an asking price that I felt was fair given that it's a numbers matching NCRS judged car with a rating of 97.3, but they declined to list it, giving this reason.
Hi John

Thanks for your submission.

Fantastic Corvette. We think the car could be a great fit, but suspect a reserve closer to $90- $94,000 will be necessary for a reasonable chance of sale based on the results we're seeing towards the top of the market in recent months with non-Fuelie C1s. We would be able to accommodate listing with a reserve in that range, but realize that is a fair amount below your expectations and completely understand if that won't work for you.

Best,
Zac Beatty
Bring a Trailer Auctions

What do they care what I list my car at, they are still getting their commission.

June 19, 2024
Unprompted review
Rated 1 out of 5 stars

Insults thrown.

This company doesn’t respond well to complaints. They flagged my comments while I was actively bidding on a car that needed work after I said that it “needed work.”
Instead of providing a satisfactory response, they insulted my intelligence by telling me I should have done my research and said it was poor.sportsmanship to state an “unsubstantiated claim.”
This, they said to me, the owner of the exact same make and model of the car I was bidding on for 17 years who knows more about the cars worth and engine problems than the seller and BaT combined.
What I found to be hypocritical is, it was ok for the seller of the vehicle to complain about the value of his car last minute, that it was too low, but not ok for me to explain why. In the end, it wasn’t an unsubstantiated claim as others had mentioned. It was right there in the comment section and even commented on after the auction ended. There was no paper work on the car at all from the seller. He was doing a quick flip as most do so there were many red flags on this sale.
Funny enough, it ultimately cost the seller more money because I decided to stop my bidding immediately and the car sold for less than what I was willing to pay. Obviously cost BaT some commission too but this is what happens when they intentionally try to intimidate and influence an auction sale.
Even though they state their goal is reflect the real world value of the cars, that can only happen when they leave the bidding process to those of us that actually know what the value is and allow all the facts to be presented. They actually have a censorship department and are very proud of that fact.. After days of no response, I decided to insult them as they had insulted me the week prior. I finally got their attention and they banned my personal account which was no big deal since I had already deleted the app and moved on. There was no path in which I saw myself going down where I would spend money with a company that has such a pompous attitude combined with such low standards.

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

Buyer BEWARE

Company is a clown show. Bought a car 2 months ago. Still no title. After weeks of lies and stall tactics, the car showed up and didn't run, not only did it not run, but BAT sent us a fresh cut key for a BMW, that doesnt' work. Naturally, we can't get one from BMW because we don't have a title.

There are thousands of places to buy a car, do yourself a favor and choose another outlet. These people are criminals.

March 20, 2024
Unprompted review
Bring A Trailer logo

Reply from Bring A Trailer

Hello,
Sorry to hear you've had trouble with the vehicle you've won. Though BaT is an auction site and the vehicle, title, and accessories were delivered to you directly from the seller, our customer service team is happy to assist you at mail@bringatrailer.com.

Rated 1 out of 5 stars

Bring a trailer offers no protection…

Bring a trailer offers no protection whatsoever to sellers. My car sold for a very low amount, then the winning bidder ghosted me, so BAT put me in touch with the second highest bidder, who wasted another week of my time before disappearing as well. BAT made their commisisions,, but I was left with 2 non-paying bidders, and no recourse with BAT. They then suspended my selling rights, with no explanation or recourse. As a seller, this site should be avoided.

February 16, 2023
Unprompted review
Rated 1 out of 5 stars

caveat emptor

To all who read this, do not buy on Bringatrailer auction site, especially from Dave Kelly in Philadelphia (dkel). BaT allows sellers such as this to blatantly misrepresent the vehicles they are selling, with no recourse, to the point of endangering people’s lives; allows sellers, as it did this one, to ship when they feel like it which may be 3 or 4 weeks after payment is received by their bank with no recourse. The vehicle I bought from dkel at auction dumped the entire contents of the transmission fluid immediately after unloading at delivery and had to be repaired where it sat in my driveway before it could even be pulled into the garage. The seller lied about the ac unit being functional but needing a charge of freon, lied about the physical condition of the truck, lied about why he would not ship it for an extended time after being paid, and lied about multiple dangerous defects found on arrival that needed repair, with this example being one of the worst: the belt and pulley system was not done correctly and one of the belts was mounted dragging over the face of the power steering pulley (wrong pulley used) and then run over the top of another belt already in a slot and stretched tightly enough that it would rotate with the other belt underneath enough to function marginally, shredding small pieces of rubber all over the inside of the engine compartment. It had already taken out a chunk of the fan shroud. The truck was undriveable after being represented as ready to go. I will never use this auction site again, nor this seller, and neither should you.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Submitted to sell a rare Cabela's truck…

Submitted to sell a rare Cabela's truck in pristine condition. There was only one year (2009) of production for this model....Highly optioned and always sought after by sportsmen. Reasonable reserve of $22,500. After a painstaking endeavor to photograph to their "resolution" specifications. It was declined. Yet other POS are listed. WTH!?! Customer service is the worst and after reading the reviews here, I am not the only one with that opinion.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Experience on BringaTrailer

I had a terrible experience on BringaTrailer. The anonymous bidders can say anything at any time including the last hour of bidding even if it is not true. Go somewhere else where you can present the car like a normal auction without the worst features of the internet.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Buyers beware! BaT does not monitor crooks!

I bought a motorcycle on bring a trailer. It arrived with more mechanical problems than I could list here. The bike presented on BaT was NOT the bike I received! BaT did nothing. They said verification of condition was buyer responsibility. Beware Buyer!

July 31, 2023
Unprompted review
Rated 4 out of 5 stars

experience as a overseas buyer…

Buy my experience as a overseas buyer only i have to say everything works well... but BAT changed overall:
It startet as a website selling classic-cars and it's quiet clear and most times visible on pictures what the value is in reality....
If i was interested in a valuable car i ordered a inspection team to clarify everything ... there are some in the US.
Right now it changed from a website with special cars to a more or less usual car seller with different customers...
That's really sad
for sure.

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

My experience with BaT was awful and I…

My experience with BaT was awful and I will recommend against anyone using the site in the future.

Summary
I had to do 3 rounds of photos after paying for professional photos
It took them 49 days to list the car.
The service was awful and slow.
They made the car look like crap - terrible seller experience.

Details Here:
-Despite them saying they wanted to list my car and me choosing and paying for the professional photo package I had to send more photos just to give them "a sense" of the car.
-They gave me a reserve with no actual data to back it up when cars sold on the site with information we had at the time were much higher.
-Going back and forth was terrible because it was basically one message a day with no calling or messaging options. It delayed going live by over a week.
-It took you three weeks to begin processing the listing after getting the photos and only after I complained.
- They greatly over exposed the photos making the car look a lot worse than it actually does - this seems to be a buyer friendly tactic but one that sellers should be very aware of so they avoid using your site. I had been warned about this by another seller and he was 100% right. These guys only care about the buyers.
-Their first step was to ask me to do more work taking photos after I bought the professional package because I DIDN’T WANT TO TAKE PHOTOS and would not do a good job.
-It was clear that their guy knew what he wanted but not where it was nor what it looked like as he gave me bad directions and then told me that since I couldn’t find it he couldn’t list it with the information.
- The manager got on the thread after I complained about making this my problem and recognized I HAD found it but needed the other side of it which I did my best to send. So I had to do MORE pictures.
- I submitted the car on May 23. The auction went live on July 11. 49 DAYS
- I paid for premium service and instead still ended up doing a ton of work to get the car listed. They should have offered to refund all or a portion of my photo package after the 3 requests for more photos but their poor understanding of good service continued.

If I could give 0 stars I would.

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

Won't Remove Auction after someone came to my house

The process in the beginning was fine. The auction specialist will answer you at least once a day once you are assigned one.

Typically if your vehicle is worth under $20k they do not let you put a reserve on it. This was not explained well as I thought my car had a reserve.

During the last day of the auction, someone figured out where I lived from the pictures and came to my house!

It's been very scary. Sleepless nights since this.

I've repeatedly asked Bringatrailer to take my auction down, as the buyer never purchased the vehicle and I'm terrified and unsafe.

They are unwilling to do so. We've now submitted the information to our Attorney who is pursuing these illegal activities further.

June 6, 2023
Unprompted review
Rated 1 out of 5 stars

After spending hours taking pictures…

After spending hours taking pictures and videos of a beautiful classic motorcycle and then sending in everything they rejected my listing.

I'm debating putting a group of people together for a class action lawsuit because this is a ridiculous situation which could have easily been avoided.

If I had known that was even possible I never would have bothered

June 19, 2023
Unprompted review
Rated 1 out of 5 stars

Bogus

Terrible company all they care about is getting there money. I sold a truck on there and the buyer was bogus. They could cars less and will not help at all. Good luck with these low life's....

February 28, 2023
Unprompted review

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