Britannia Airport Parking Reviews 

When we dropped our car off at Gatwick didn't have our paperwork.waiting in departure lounge got a phone call asking where we were?? Was worried On our return phoned was told would be 15-20 minutes ended up waiting1hr for our car
Driver told us it was 9 mins since he was given keys. very unprofessional company and employees.Never Ever Use Again

Hi,
Please do not use Britannia Car Parks. They are lying con men.
They do not answer the phone, they are late meeting you, they lie, they are rude.

Left freezing cold for 1.5 hours at Gatwick with 2 young kids at 3:00am. No apology!

COMPLETE DISGRACE - How Gatwick allow them to operate on site is beyond me.

Used this company to park at Gatwick North. They returned our car with a deep stractch on the rear door. They say it was already there and I signed to say this! All complete lies and if they noticed on arrival they should have informed us. The man who bought the car back literally ran off without talking to us so we couldn't even ask him anything. The manager Mr Imran (apparently) has been rude and unhelpful. Totally gutted and will be contacting trading standards ASAP

Had to wait 30 minutes at the drop-off point at Gatwick for them to collect the car, despite phoning them 20 minutes before arrival. Each time I rang them I was told that a driver would be there in 3 minutes.
Waited 35 minutes for them to deliver the car on returning to the UK. Again I got the standard response of the driver will be there in 3 minutes.
This is the worst Meet & Greet company I have used & will never use them again. They don't even rate a single star.

I STRONGLY RECCOMEND TO EVERYONE DO NOT USE THIS COMPANY, THEY TRUELY ARE COW BOYS, THEY SCRATCHED MY BRAND NEW BMW AND THEN AVOIDED MY CALLS!!

SOMEONE NEEDS TO CLOSE THESE PEOPLE DOWN ASAP

No stars whatsoever! Waited 20 minutes for our car. When it arrived it was dented and scratched across both doors and the inside was full of dust. On pointing this out to the driver (English not his strong point) he said 'ring office tomorrow'. Phoned office fobbed off on several occasions - told to send in pictures and estimate did so - phoned again to be told 'do not ring back' Rude and Obnoxious. Been in touch with trading standards and now in the process of taking them to the small claims court.

Do not use - took my money and then denied I had made the booking! No use going to company to complain I had to go thru PayPal and visa. Time wasting thieves.........

Having paid for this meet and greet services I was very dis-appointed. I called as requested 20 min before arriving at the airport and guess what I had to wait a further 15 minutes for them to turn. Not only this, on my return when I picked up the car on exit of the car park at the barrier I was asked to pay a further £3 to get out which I was annoyed with having made a full payment to the firm which included any airport fee / parking etc... I called the firm to complain and was given a whole load of excuses ..
DO NOT USE THIS FIRM

Do not use this company. As requested we contacted them 20 minutes before arrival at Gatwick yet had to wait 40 minutes for them to show up and collect our car. Not exactly meet and greet. On our return, again phoned them 20 minutes before hand and again had to wait about 40 minutes for our car to be delivered. That was the best part. Our car was covered in bird droppings and covered in mud and the driver apologised and said the car had been parked under a tree. He also said his boss would refund our parking fee and add £20 towards cleaning the car. Needless to say, despite numerous phone calls and e-mails we are coming across a 'wall of silence'. Friends of ours used the park and ride service and were on the M25 while we were still waiting for our car. Sums this company up. Please do not use them you will very disappointed if you do.

I have been using Meteor Meet and Greet for many years which I have never had a problem, however I booked Through Britannia Airport Parking for a period of 11 days, what interested me was the Valeting service, because we were arriving early hours in the morning and later that day we had a wedding to attend and my car was being used to transport other guests. I opted for the Valet inside and out costing £85.00 I dropped the car off and at the time reminded Britannia's employee that I was looking forward in seeing the car in pristine condition on my return, I was handed a receipt which was simply a bad photocopy of a copy which acted as my instructions as well, on returning to the UK on Sunday the 27th April at 1:30am I called Britannia and informed them I had collected my baggage and I was told to go to Orange car park Level 3 but I could expect a 15 minute to 30 minute wait , the car finally arrived and to my horror had not been valeting and was covered in even more dirt, I pointed out to the Britannia employee that the car should have been valeted he did not seem overly concerned and I then called the Britannia Office and was informed that there was an error made and the money would be refunded and it has been however no offer of compensation was made, Finally after going to bed at 3:30am I had to get up and get the car cleaned and valeted prior to our 12 noon wedding, Absolute shambles, will not be using again, Meteor here I come booking today for August and October, As far as Britannia goes not worthy or a one star rating

Booked Executive Meet & Greet from 5-12 April (car valet in and out). Dropped cars off all satisfactorily although had to wait for drivers to arrive to take cars away. On return, called number as specified on piece of paper, and were told to go to Orange Car Park, Level 5 which I repeated on a couple of occasions in front of several adults in our party to make sure it was the correct level. 30 minutes later, only one car arrived (I hasten to add we had 2 separate bookings but made one call to say we were through customs) which is too long to wait after an early start and then a car journey to Cornwall not satisfactory. The first car had not been cleaned, we called and were told they were too busy (they had had the cars for 7 days), still no sign of second car. Turns out it was on level 2 so 40 minutes after phone call and several calls later to find out where it was it arrives on the right level! How can one car arrive at correct place and the other not when it was all done under one phone call?? Also not valeted. Challenged this driver as to why it wasn't cleaned and told the car wash had broken - 2 different excuses! Have emailed and called since we got back and not got anywhere with regards to a refund. We have booked for August for 17 nights and we will be cancelling this as they cannot be trusted. Customer Service for this company doesn't exist and it's disgusting that they can get away with it judging by other reviews. I have now put it into the hands of my credit card issuer. There are plenty of other bona fide parking facilities and services in Gatwick so go elsewhere.

The whole point of Meet and Greet is to reduce the delay and inconvenience when returning from holiday and yet this company seems incapable of providing this service. Having rung the number provided as instructed as soon as we picked up our baggage, we were instructed to wait on the third floor of Carpark 6. Following a delay of 40 minutes and a number of further calls to the number which were treated in a dismissive manner (at one point when I stated that the delay was unacceptable, their representative actually hung up on me.)The excuse given for the delay of ‘It’s busy’ is simply not acceptable and if they cannot provide the service which they advertise “There may be a wait of 15-20 minutes” then they shouldn't be in this business - Be warned - Don't use them

I try to book my parking one day but it did not go through (I did not received a reference number or an e-mail) so the next day I try again and it was successful. When I received the credit card statement I was charged twice. I called the company and VISA and finally I received a refund minus 10 pounds! The 10 pounds were for service charges!! I am not sure which service. I also think that as the mistakes happen not for my fault I should not have to pay any service charges. I phoned few times and I was told they will look into it and they would have called me within the day. They never called back.
The service itself was slow. The person who picked up the car were not sure where He was and where He was going but He came to pick up the car within a reasonable time frame (30' delay).
I read few negative comment in the past regarding this company and I will not use it again.

On time pick up and drop off,but hey!! where's my spare tyre gone??? DEFFO there on drop off!! Was told it had never happend before and his staff would never do such a thing.Well someone has took it in their care.Will not take any response ability for the theft of my wheel!!.They say it's on their compound with CCTV,SAID THEY LOOKED ON THE CCTV BUT FOUND NOTHING!! 2 weeks of cctv and they looked in a couple of hours mmmm!!.Wonder if it goes straight on the compound or is it parked on some ind est for a day or two before.FUMING!!!!!!!

Gatwick is not my favourite airport but these guys are doing their best to attract business. Good price and service. Recommend

We used this service returning on 16th October. The meet and greet aspect of the service was very good. However, we booked for a car wash to be done before it was returned. It was dark when the car was dropped back to us but it was obvious straight away that the car wash had not been done. The driver was not going to say anything to us until we pointed it out to him. He then said that ours and one other car had come back to them without the wash being done. He apologised and said he would pay for the fee to exit the car park (which he did). He also said he would arrange for an immediate refund on to our credit card of the car wash price. After a week I checked and no refund had appeared. I have been chasing this refund ever since. I have even spoken to the owner twice who says he will arrange an immediate refund and ring me back to confirm. Every time I speak to someone they all say they will arrange the refund or it has already been done, every time nothing happens. I gave them a last chance to sort this and was promised yet again it would be sorted and someone would ring me with proof it had been carried out. Surprise, surprise nothing happened. Now put in the hands of credit card company. Would never recommend them to anyone as they are a totally unprofessional outfit, especially when even the owner cannot keep a promise to you. We have previously used Ace Meet and Greet Service and they were fantastic and would highly recommend them over this shower. You pay a tiny bit more but it is worth it to make sure you get the service that you want.

ON SEPT 28TH 2013 MY CAR WAS DELIVERED BACK TO CAR PARK 6 THE THE DRIVER FOR BRITANNIA SEEMED VERY ANXIOUS TO GET AWAY ONCE HE HAD GIVEN ME MY EXIT TICKET HE WAS GONE WITHOUT CHECKING AROUND THE CAR.SOMEBODY TOLD ME THAT AT THE GROUND FLOOR HE NEARLY KNOCKED SOMEONE OVER RACING TO GET OUT.AS I WAS GETTING INTO MY CAR SOMEBODY SHOUTED OVER THAT MY TYRE WAS COMPLETELY FLAT..END RESULT HAD TO HAVE A NEW TYRE AS IT HAD BEEN DRIVEN ON AND BLOWN AROUND THE RIM.BRITTANIA WANT NOTHING TO DO WITH IT THEY SAY IT WAS OK WHEN HE LEFT IT THERE...MMMM.I WAS STUCK THERE FOR 2 1/2 HOURS..AGAIN DO NOT USE THIS BUNCH OF AMATEURS

Second time I used them and gave benefit of doubt first time as they kept me waiting for my car after I called them when I collected baggage as requested.
Both times I waited nearly 30 mins so would have been quicker to get the shuttle bus to the long stay car park.
They are cheap, but pay £10 more elsewhere and get better service.

Used this company for the first time and was very impressed. When we arrived at the airport our driver was already waiting even though we were a little early. Very polite and friendly - even helped us with our luggage. On our return, we called after we had collected our luggage we were expecting to wait a while for our car but again they were there waiting for us. Couldn't fault Britannia. Will definitely use them again when fly off for skiing in January.

Upon arrival at Gatwick North I was met by a rude man who did not even say hello...just greeted me with his hand out and saying 'keys'! He then proceeded to look around my car scribbling lines and symbols on a sheet of paper. He then thrust this at me and said 'sign'! I did this and he then walked to the driver side. My daughter and I took our cases from boot and after a quick discussion between ourselves as to whether that was all we had to do we started walking towards lift. My daughter happened to glance back and the rude man was writing on the paper again after I had already signed it. I immediately returned to him to question what he was changing and he had put a D in a circle pointing to the rear of my car. I questioned this and he said 'dent'. I asked him to show me where and he immediately said he haws wrong and scribbled it out. I asked him if I could have a copy of this sheet of paper as I did not want him making changes (especially incorrect ones) after I had left. He spoke extremely little English but used his hands to tell me to take a photo on my phone. I did this and he then handed me a very small piece of paper with return instructions which he should have given me in the first instance, but hadn't. This paper actually stated 'failure to present this receipt to our member of staff on return may cause unnecessary delays and extra charges' ......well lucky I went back then!

Upon our return at the ungodly hour of 3.15am we called them 5 times ( no answer) using both numbers given before getting through. Finally we got hold of someone who said they were coming straight away. They actually arrived 55 minutes and two more phone calls to them later. No apology and same non English speaking rude man. There were definite scuff marks on the rear of my car that were new and not there before. I pointed this out and he made out that he could not understand me! We finally gave up and left for home.

I will NEVER use this company again and would strongly advise anyone else to avoid them.