Britannia Living Reviews 

We bought our Britannia range cooker approx 8 years ago and it has been a catalogue of errors and continued repairs almost from the first year....for the same faults over and over again. If it had only gone wrong just recently then you could understand that an 8-10 year old cooker has probably reached the end of its life....but it started going wrong almost instantly after buying. Britannia have repaired it on numerous occasions and are due to again soon (for the same faults) but refuse to acknowledge that the £4000 product built for reliability has obviously always had issues. We expected more for that price tag and prestige. Sadly we can no longer afford such a cooker hence having it repaired but when we can afford to buy another cooker I will be not be returning to Britannia. I expected them be more understanding about what is an unreliable and faulty product. We feel let down.

We have a Britannia range cooker, and although a few issues with reliability, have to say service support is excellent, Terence R, absolute star a credit to the company, plus other people we spoke to all helpful.

4 years ago I would have given 1 star having had dealings with their spares department over some carbon filters for my Britannia Tranquilla KB170 cooker hood. Well they have upped their game since then.
Yesterday afternoon I spoke to Steve in the spares department and again enquired about some carbon filters, not expecting much. Not only were the filters cheaper than I could get them elsewhere as I purchased 3 including shipping, but they arrived this afternoon LESS than 24hrs. later.
In 2016 I also had dealings with Steve in relation to grease for my telescopic range cooker shelves. He was extremely helpful then with advice but unfortunately I was unable to resolve the issue, not his fault.
Thank you Steve, you will be my first port of call for my Britannia spares.

I also have had a bad experience with Britannia, cooker ordered through John Lewis, supposed to come in two weeks as in stock, took 10 weeks.
The free fitter didn't have the tools to fit the cooker and said our pipes were at fault, after speaking with JL, arranged a local fitter costing £150, he fitted it with no problems. asked John Lewis for fitting refund (as this was supposed to be free) they refused as the manufacturer wouldn't reimburse them, this all happened just before Christmas, so very stressful.

I could give loads and loads of details but it should be sufficient to say that having bought a premium (£3,300!) range cooker 3 months ago it is still faulty and I am still waiting for spare parts and an engineer. Even with John Lewis fighting my case, I get no responses or assistance from Britannia.
Stay well away from this company!

The initial service visit to fix our Britannia cookerhood was three weeks from the call to their service department.. On the day of the visit we received a call to say the engineer was ill and they would call to re book when they could arrange it. One week on another call to Britannia offered a visit 4 weeks away - 2 months from the first call and still no guarantee that it would actually take place. This is supposedly a national company offering upmarket and costly products and they cannot offer aftersales service. No we don't live in Wildest Wales or the Highlands of Scotland we are in Northamptonshire just a few miles from the M1 so goodness knows how it would be in more remote areas - thank goodness its not over the Christmas period. Still no cookerhood - not happy!