British Ceramic Tile Reviews 

633
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We visited the Showroom inn Leeds yesterday to choose tiles for our bathroom. Max who served us was amazing and made the process very straightforward both with his product knowledge and customer servi... See more

Rated 5 out of 5 stars

From the moment I walked in, Saf went above and beyond to help me find exactly what I needed. His knowledge, patience, and has an eye for design made the whole process so much easier! British Ce... See more

Company replied

Rated 5 out of 5 stars

We visited few tile shops but all had standard tiles. British Ceramic has ex excellent choice of modern and designer tiles. We bought loads of tiles for kitchen and living room floor and 3 bathrooms.... See more

Company replied

Rated 5 out of 5 stars

Having spent numerous weekends looking around tile emporiums British Ceramic Tile was like the proverbial breath of fresh air! The displays are thoughtfully put together and the service provided by th... See more

Company replied

Company details

  1. Interior Designer
  2. Bathroom Supply Store
  3. Decoration and Interior Design Store
  4. Tile Store

Written by the company

British Ceramic Tile is the UK’s leading destination for premium tiles, designer bathrooms, and architectural wall surfaces. Based in Leeds, we are known for our extensive selection of luxury wall and floor tiles, acoustic panelling, shower boards, bathroom furniture, and specialist finishes — sourced from the world’s finest design houses. We proudly stock exclusive and globally renowned brands such as Versace Ceramics, Roberto Cavalli Home Luxury Tiles (featuring 22k champagne gold), Gessi, Glass Design Italy, Kartell • Laufen, Burlington, Acquabella, Dornbracht, Roca, Laufen, Effe Perfect Wellness, and more. At British Ceramic Tile, we go beyond tiles. Our full product range includes: Designer Tiles: Marble-effect, stone-effect, porcelain, ceramic, extra-large format slabs, mosaics, kit-kats, and hexagon tiles. Shower Boards: A luxury alternative to tiling — available in finishes like White Marble Golden, Carrara Luxury Gold, Albany Green Matt, and Athens Gold. SPC Wall Panels: Quick to install, fully waterproof, and perfect for modern bathrooms and wet rooms. Acoustic Wood Panels: Stylish and functional, available in Classic Oak, Racing Green, Oxford Blue, Rose Copper, Black Oak, Walnut Brown, Zebrano and more. Felt Acoustic Panels and sample kits for commercial and residential sound insulation. Luxury Bathroom Furniture: Wall-hung units, illuminated mirrors, double vanities, and freestanding baths. Premium Fixtures & Fittings: Designer taps, shower screens, wetroom trays, toilets, LED mirrors, underfloor heating, trims, and more. Installation Materials: Grouts, adhesives, PVA bond, silicone sealants, and heavy-duty tiling accessories. Granite Worktops and Vinyl Flooring to complete the look. 🌟 Visit Our Leeds Flagship Showroom Located at 18-20, next to Arnold Clark, Off Benson Street, Roseville Road, Leeds LS7 1BL, our stunning 3,000 sq ft showroom is the heart of the British Ceramic Tile experience. We showcase full bathroom room sets, immersive tile displays, and functioning luxury features so you can experience the quality for yourself: 🧖‍♂️ Working Steam Room – built with Italian walnut Noce Canaletto wood and Tagina Onyx tiles 🔥 Live Sauna Experience – test and feel the atmosphere of a fully functioning wellness space 🚿 Working Showers – including high-end displays from Gessi, Versace, and The Shower Lab 💡 Interactive Lighting & Mirror Displays – test dimmable, LED and ambient options 🛁 Complete Luxury Bathroom Suites – see how tiles, panels, furniture, and accessories work in harmony Whether you're a homeowner upgrading a small cloakroom or an architect sourcing materials for a luxury project, British Ceramic Tile delivers expert service, unique product curation, and nationwide delivery — all under one roof. With thousands of satisfied customers, glowing reviews, and trusted trade relationships, we are the go-to choice for tiles and bathrooms in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

633 reviews

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4.7

All reviews

(633)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

They have gone into administration

They have gone into administration, placed order over £100 and told they went into administration on 31/01/19. Do not place any orders on their site. Waiting to see if I am refunded.

February 3, 2019
British Ceramic Tile logo

Reply from British Ceramic Tile

We’re really sorry to hear about your experience. Just to clarify, this relates to the old British Ceramic Tile company, which closed in 2019. We’re a completely new team under new ownership and have no connection to the previous business or its operations.

We understand the frustration caused by past experiences, but we’re committed to delivering better service moving forward.

Rated 5 out of 5 stars

Excellent product at a decent price

Excellent product at a decent price. You can give instructions to the delivery driver, which was really handy. Because I knew I wasn’t going to be in, so I requested the tiles to be left on the drive.

February 3, 2019
Unprompted review
Rated 1 out of 5 stars

They have gone BUST!!!! Do not buy

They have gone BUST
Please do not submit your credit card details.
I queried this with my bank and now in progress of trying to claim my money back.
Try calling them!!!! no answer

Or see for yourself
Google British Ceramic Tile in administration

January 31, 2019
Unprompted review
British Ceramic Tile logo

Reply from British Ceramic Tile

We’re really sorry to hear about your experience. Just to clarify, this relates to the old British Ceramic Tile company, which closed in 2019. We’re a completely new team under new ownership and have no connection to the previous business or its operations.

We understand the frustration caused by past experiences, but we’re committed to delivering better service moving forward.

Rated 4 out of 5 stars

Beautiful tiles, costly delivery.

The tiles I bought are beautiful however, the delivery cost is outrageous compared to other suppliers, many of who don't charge delivery if you spend more than £100. My advice is shop around to see if you can get your tiles elsewhere.

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

In love with my new tiles

Love, love, love, my new tiles, fantastic quality, very reasonably priced and very speedy delivery, and they packaged them really well to ensure no breakage during transport.

January 29, 2019
Unprompted review
Rated 3 out of 5 stars

Arrived Damaged

Although the packaging was excellent one box of tiles had damage to the corners. This must have occurred before the tiles were packed for transit and should have been rejected as it was quite obvious.
Fortunately I was able to use them as the job involved a lot of cutting.
Other that I could have given five stars as they were of excellent quallitly
Hope this helpful to you
Regards
R Fane

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Buy direct from these guys. Brilliant customer service.

They were great. I ordered next day delivery on a Friday after the cut off and so expected it to be processed on Monday and delivered on Tuesday. They called that afternoon to say this would be the same as regular delivery and they would refund the difference. I was overwhelmed by their attention to detail and fantastic customer service.

January 26, 2019
Unprompted review

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