We visited the Showroom inn Leeds yesterday to choose tiles for our bathroom. Max who served us was amazing and made the process very straightforward both with his product knowledge and customer servi... See more
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From the moment I walked in, Saf went above and beyond to help me find exactly what I needed. His knowledge, patience, and has an eye for design made the whole process so much easier! British Ce... See more
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We visited few tile shops but all had standard tiles. British Ceramic has ex excellent choice of modern and designer tiles. We bought loads of tiles for kitchen and living room floor and 3 bathrooms.... See more
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Having spent numerous weekends looking around tile emporiums British Ceramic Tile was like the proverbial breath of fresh air! The displays are thoughtfully put together and the service provided by th... See more
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Company details
Written by the company
British Ceramic Tile is the UK’s leading destination for premium tiles, designer bathrooms, and architectural wall surfaces. Based in Leeds, we are known for our extensive selection of luxury wall and floor tiles, acoustic panelling, shower boards, bathroom furniture, and specialist finishes — sourced from the world’s finest design houses. We proudly stock exclusive and globally renowned brands such as Versace Ceramics, Roberto Cavalli Home Luxury Tiles (featuring 22k champagne gold), Gessi, Glass Design Italy, Kartell • Laufen, Burlington, Acquabella, Dornbracht, Roca, Laufen, Effe Perfect Wellness, and more. At British Ceramic Tile, we go beyond tiles. Our full product range includes: Designer Tiles: Marble-effect, stone-effect, porcelain, ceramic, extra-large format slabs, mosaics, kit-kats, and hexagon tiles. Shower Boards: A luxury alternative to tiling — available in finishes like White Marble Golden, Carrara Luxury Gold, Albany Green Matt, and Athens Gold. SPC Wall Panels: Quick to install, fully waterproof, and perfect for modern bathrooms and wet rooms. Acoustic Wood Panels: Stylish and functional, available in Classic Oak, Racing Green, Oxford Blue, Rose Copper, Black Oak, Walnut Brown, Zebrano and more. Felt Acoustic Panels and sample kits for commercial and residential sound insulation. Luxury Bathroom Furniture: Wall-hung units, illuminated mirrors, double vanities, and freestanding baths. Premium Fixtures & Fittings: Designer taps, shower screens, wetroom trays, toilets, LED mirrors, underfloor heating, trims, and more. Installation Materials: Grouts, adhesives, PVA bond, silicone sealants, and heavy-duty tiling accessories. Granite Worktops and Vinyl Flooring to complete the look. 🌟 Visit Our Leeds Flagship Showroom Located at 18-20, next to Arnold Clark, Off Benson Street, Roseville Road, Leeds LS7 1BL, our stunning 3,000 sq ft showroom is the heart of the British Ceramic Tile experience. We showcase full bathroom room sets, immersive tile displays, and functioning luxury features so you can experience the quality for yourself: 🧖♂️ Working Steam Room – built with Italian walnut Noce Canaletto wood and Tagina Onyx tiles 🔥 Live Sauna Experience – test and feel the atmosphere of a fully functioning wellness space 🚿 Working Showers – including high-end displays from Gessi, Versace, and The Shower Lab 💡 Interactive Lighting & Mirror Displays – test dimmable, LED and ambient options 🛁 Complete Luxury Bathroom Suites – see how tiles, panels, furniture, and accessories work in harmony Whether you're a homeowner upgrading a small cloakroom or an architect sourcing materials for a luxury project, British Ceramic Tile delivers expert service, unique product curation, and nationwide delivery — all under one roof. With thousands of satisfied customers, glowing reviews, and trusted trade relationships, we are the go-to choice for tiles and bathrooms in the UK.
Contact info
18-20, next to Arnold Clark, Off Benson St, Roseville Rd, Leeds, LS7 1BL, Leeds, United Kingdom
- 0113 300 8536
- leeds@britishceramictile.com
- www.britishceramictile.com
4.7
Excellent
633 reviews
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Ordered 2 boxes but only one arrived…
Ordered 2 boxes but only one arrived hence the three stars. In fairness the missing box was delivered within 24 hours.
December 21, 2018
Unprompted review
Reply from British Ceramic Tile
Good afternoon Nigel,
Thank you for leaving your review.
I am so sorry that you were short delivered a box of tiles, we should have been informed by our courier when there are any short deliveries and we will get any replacement tiles out for delivery as soon as possible, but unfortunately we weren't informed by our courier in this instance.
If you would us to look into this for you, please contact us direct, you can email us at BCT.Ecommerce@britishceramictile.com or call us on 01626 834 774 and we will be more than happy to help you.
Kind regards and a happy Christmas.
Sarah
Reply from British Ceramic Tile
Good morning James,
Thank you for your recent review.
I am sorry to hear that have been left feeling disappointed with the damages you received to your recent order. Sometimes due to the delicate nature of our tiles, damages can potentially occur when going through the courier process. However when the damages are reported to us by the customer, we are able to send out free of charge replacements as soon as possible.
If you would like us to look into this for you, please email us at BCT.Ecommerce@britishceramictile.com or call us on 01626 834 774 and we will be more than happy to help you.
Kind regards,
Laura
Our delivery was very prompt
Our delivery was very prompt, unfortunately two of the boxes were damaged. I emailed the customer service dept and reported the damage, within 15 minutes I received an answer and the tiles had already been dispatched, they arrived the following morning. Exceptional customer service, thank you.
December 19, 2018
Unprompted review
Poor quality tiles with terrible customer service
Poor quality tiles with terrible customer service. Have had issues with two ranges of their tiles. There are better quality of tiles for the same price. Avoid
December 16, 2018
Unprompted review
Reply from British Ceramic Tile
Good morning,
Thank you for your recent review.
I am sorry to hear that have been left feeling disappointed with the quality of the tiles. Any issues regarding quality are investigated by our QA Team in the most efficient and effective manner once the issue has reported to us.
If you would like us to look into this for you, please email us at BCT.Ecommerce@britishceramictile.com or call us on 01626 834 774 and we will be more than happy to help you.
Kind regards,
Laura
1st class service alround happy to…
1st class service alround happy to recommend
December 16, 2018
Unprompted review
Great customer service.
A number of tiles were broken on delivery. After emailing the company they phoned the same day to say that a new box had been dispatched. Faultless customer service.
December 15, 2018
Unprompted review
Perfect!
Easy to order online, arrived on time and as described. Beautiful tiles.
December 14, 2018
Unprompted review
I wish that I could give less than one…
I wish that I could give less than one star! A HORRENDOUS experience with cracked tile has been abysmally handled by the manufacturer, the distributor and the selling dealer. The tile cracked on the wall and I have learned that they very knew well that this tile was doing that with quite a few customers, yet they have made life a living hell about resolving it. Their attitude is toxic and they are rude, rude, rude. Their distributor and dealer are also toxic.
December 13, 2018
Unprompted review
Reply from British Ceramic Tile
Good morning,
Thank you for leaving a review.
Any issues with the quality of our tiles, are investigated by our QA team and I am sorry to hear that you feel that this experience has been such a bad one for you.
If you would like us to look into this for you we would need some more information, so if you could please contact us either by email, BCT.Econmnerce@britishceramtictile.com or call us on 01626 834774 and we would be more than happy to help you.
Kind regards
Sarah
Good quality products
Good quality products, fast delivery would definitely buy from you again or recommend you to a friend.
December 11, 2018
Unprompted review
Fast deliver and excellent customer…
Fast deliver and excellent customer service. Highly recommend!!!
December 10, 2018
Unprompted review
A very good service
A very good service. The tiles were delivered promptly.
December 10, 2018
Unprompted review
5* experience
5* experience - beautiful tiles, quick and slick delivery!
December 9, 2018
Unprompted review
I found just what I wanted!
I found just what I wanted, patterned outdoor tiles. They’re not fitted yet but seem to be good quality tiles and a good quality design.
They were delivered promptly and the delivery man was helpful.
December 8, 2018
Unprompted review
Very good website and samples came well…
Very good website and samples came well packaged and quick !
December 8, 2018
Unprompted review
Very happy with my new splash back
Very happy with my new splash back. First one was shattered and they could not have been more helpful and a replacement was delivered within 24 hours. This is my second purchase from them and I would recommend.
December 7, 2018
Unprompted review
Nightmarish experience
Nightmarish experience. Tile was shown as in stock in website only to be called after 2 days that no more stock is available. So i had to pay extra for a rush order from a different vendor. On being asked for a refund was very politely told that the refund should come in 10 - 15 days. So in summay no tiles , paid extra for a relacement order and had my moneyheld up. Absolute casual attitude and not cutomer centric at all. Will stay away in future.
December 7, 2018
Unprompted review
Reply from British Ceramic Tile
Good morning Mr Mitra,
Thank you for your review and I’m sorry to hear about your disappointment with the service you have received. We have live stock levels which are consistently changing, however if errors do occur we do look to notify the customer as soon as possible.
With regards to refunds, certain payment methods can take up to 5 – 10 working days, this is something that is quoted from our transactional partners who process and refund payments. This is how long they quote a refund may take, often customer receive refunds quicker than this.
I sincerely apologise for the issues you have faced placing your order with us and I hope you were able to complete your project successfully.
If there is anything further we can help with, then please email us at BCT.Ecommerce@britishceramictile.com or call us on 01626 834 774 and we will be more than happy to help you.
Kind regards,
Laura
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